iAdvize recognized as a “Strong Performer” among digital customer interaction solutions by independent research firm
June 25 2024 - 1:09PM
Business Wire
iAdvize is proud to be identified as a "Strong Performer" in a
Q2 2024 Forrester report on digital customer interaction solutions.
Forrester is one of the world's most influential independent
research and advisory firms. “The Forrester Wave™: Digital Customer
Interaction Solutions (DCIS) Q2 2024 - The 11 Providers That Matter
Most And How They Stack Up” provides an independent analysis of the
digital customer interaction solutions market by identifying and
evaluating the most significant vendors based on the strength of
their strategy, current product offering, and presence on the
market. It provides a guide for contact center and digital business
professionals looking to deploy solutions to orchestrate customer
interactions across digital channels through automated and
human-assisted experiences. As part of this report, iAdvize was
selected as one of a handful of companies, and subsequently
recognized as a “Strong Performer” in digital customer interaction
solutions, citing the company's strong approach to innovation and
excellence in conversational commerce.
Among the points that we believe set iAdvize apart are:
1. Its innovative character iAdvize achieved the top
scores possible in the interaction design and proactive engagement
criteria. We believe our innovative approach is illustrated by our
“Conversation Starters” feature—a new conversational engagement
format natively integrated into the flow of product pages.
2. Its unique positioning iAdvize also achieved the top
scores possible in the Conversational Commerce and Generative AI
criteria, validating for us the company's shift over the past 18
months to developing compliant, connected AI copilots that increase
conversion rates while automating a significant volume of a brand’s
customer interactions.
“iAdvize is an excellent fit for e-commerce and digital business
leaders open to rethinking traditional engagement paradigms and
incorporating conversational experiences in new ways,” wrote the
global research firm in the report.
3. Its strategic vision The report notes iAdvize's focus
on transforming commerce into a conversational experience through
its iAdvize Copilot™ for Shoppers and iAdvize Copilot™ for Agents
suites, both powered by generative AI. “iAdvize aims to reimagine
the conversational shopping experience by embedding new
conversation entry points within the shopping journey,” the
Forrester report says.
Mike de la Cruz, President at iAdvize, says, “Being named
a 'Strong Performer' in the Forrester Wave is a key milestone in
iAdvize’s history. This recognition validates for us our commitment
to innovation and our position as a leader in customer-facing
generative AI for e-commerce. We are inspired to reinvent the
purchasing journey, enabling e-commerce brands to grow, increase
conversion by 10x, and automate 75% of interactions for an
unrivaled customer experience.”
For more information, discover the full report at this link,
available to Forrester subscribers or for purchase.
About iAdvize
iAdvize is a conversational commerce pioneer and the leader in
trusted generative AI for e-commerce. We offer safe, compliant, and
connected AI copilots to boost conversion rates 10x while
automating at least 75% of the workload. Innovative brands like
Samsung, OtterBox, Nespresso, and Caudalie use iAdvize to simplify
online shopping and generate $1B+ per year in online revenue. To
grow e-commerce with generative AI, visit www.iadvize.com.
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Melissa Magerer melissa.magerer@iadvize.com