'Bridge-Desk' Essentials Package Provides
Real-Time 9-1-1 Call Data, Weather, Geofencing, and Notification
Capabilities for Incident Management
NEW
YORK, June 27, 2024 /PRNewswire/
-- Carbyne, a global leader in public safety technology,
announced that it is making its 'Bridge-Desk' Command and Control
System available to all APEX and Universe customers.
'Bridge-Desk' is designed to collect and display real-time alerts
and data, enhancing situational awareness for PSAP leaders and
telecommunicators. 'Bridge-Desk' facilitates seamless collaboration
among multiple crucial entities, resulting in more efficient
emergency responses.
'Bridge-Desk' is available in two versions: Essentials and
Premium. 'Bridge-Desk' Essentials, which existing APEX and Universe
customers can receive at no additional cost, provides PSAPs
with a robust set of capabilities, including:
- Visualization of incoming 9-1-1, 3-1-1, and admin line
calls,
- Geofenced insights, such as incidents near major events
- Weather data, including radar, flood warnings, and hurricane
tracking
- Notifications with additional incident details
'Bridge-Desk' provides a comprehensive view of crucial data—all
on a single screen with one single sign-in. This allows PSAP staff
to visualize the location of first responders, monitor weather
events, analyze call metrics, and access critical information
related to 9-1-1 calls and emergency assets without the need to
manage multiple screens or interfaces.
"Bridge Desk has the potential to be a significant benefit for
our 911 center, especially during special events," said D.T.
Donaldson, Director of the Multi-Agency Communications Center
(MACC911) in Grant County, WA. "With Grant County's
population of over 100,000 residents and more than 500,000 visitors
annually, it could provide a comprehensive view of all incoming
calls and real-time data within a geo-fenced area, allowing us to
respond more effectively and keep the public safe. Furthermore,
integrating notification capabilities ensures that all relevant
parties are promptly informed, improving communication and
operational coordination during critical moments."
"PSAPs face enormous pressure to respond quickly and efficiently
to emergency situations, often hindered by having to monitor
multiple independent sources. 'Bridge-Desk' consolidates all
information into a single platform, streamlining processes and
enhancing efficiency. This tool exemplifies our commitment to
adding value to our customers, and 'Bridge-Desk' is a great
example. I'm excited about its positive impact boosting our
partners' operations for the benefit of the communities," said Alex
Dizengof, Carbyne Founder and Chief Technology Officer.
For PSAPs seeking more advanced functionality, 'Bridge-Desk'
Premium offers:
- Tracking of emergency response vehicles, snowplows, and other
assets
- Third-party integrations like traffic cameras and drones
- Intelligent alerting based on predictive analytics
- Automated notifications to accelerate emergency response
To learn more about Carbyne Bridge Desk view our video here.
Please stop by our booth at NENA and visit us at Carbyne to
schedule a free demo.
About Carbyne
Carbyne (Headquartered in New York,
NY) is a leading global provider of cloud-native
mission-critical contact center solutions. Carbyne is one of the
largest rich-data providers for emergency response centers,
delivering over 250M data points per
year, all in a unified platform. Our technologies enable emergency
contact centers and select enterprises to connect with callers as
well as connected devices via highly secure communication channels
without needing to download a consumer app. With a mission to
redefine emergency collaboration and connect the dots between
people, enterprises, and governments, Carbyne provides a unified
cloud-native solution that provides live, actionable data that can
lead to more efficient and transparent operations and ultimately
save lives. With Carbyne, every person counts. Learn more at
Carbyne
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SOURCE Carbyne