Vonage Positioned as a Leader in the 2024 GartnerⓇ Magic Quadrant™ for Communications Platform as a Service for the Second Year in a Row
June 27 2024 - 12:49PM
Business Wire
Vonage, a global leader in cloud communications helping
businesses accelerate their digital transformation and a part of
Ericsson (NASDAQ:ERIC), has again been recognized as a Leader in
the Gartner Magic Quadrant for Communications Platform as a Service
(CPaaS) for Ability to Execute and Completeness of Vision.
For the second consecutive year, Vonage is positioned furthest
to the right on the Completeness of Vision axis in the Leaders
Quadrant. A Gartner Magic Quadrant report is a culmination of
research in a specific market, giving a wide-angle view of the
relative positions of the market’s competitors.
“Vonage enables developers and enterprises to program
communications functions like video, voice, messaging and
verification into their existing products, applications, and
workflows to create better connections, conversations and
engagements with an easy-to-use developer platform,” said Niklas
Heuveldop, Vonage CEO and Head of Business Area Global
Communications Platform for Ericsson. “Leveraging our CPaaS, we are
also pioneering a new market by exposing 5G network capabilities as
APIs to unlock the power of the network for developers to create a
new class of applications to transform how enterprises operate and
engage with customers.”
Heuveldop continued, “We are honored to be named a Leader in the
Gartner Magic Quadrant for CPaaS. We believe this recognition is a
testament to our commitment to innovation, customer focus, and our
ability to help enterprises to reimagine their business, improve
customer experiences and create new value-added services.”
Vonage’s CPaaS offers API building blocks to embed programmable
capabilities into workflows and applications - voice, video,
messaging, verification and more - to help improve customer
experience, business productivity and enhance customer engagement.
Communications API solutions such as Vonage AI Acceleration Suite
and Vonage AI Studio simplify this process for developers and
enterprises by providing an integrated offering of no-code/low-code
tools to speed development of new AI-powered capabilities, like
chatbots and virtual agents, across any channel, including voice,
WhatsApp, SMS, and HTTP.
Vonage remains one of only two vendors recognized in all three
Magic Quadrant reports – CPaaS, Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) in the cloud
communications space. Download the complimentary Gartner Magic
Quadrant for CPaaS.
Disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner,
Inc. and/or its affiliates in the U.S. and internationally, Magic
Quadrant is a registered trademark of Gartner, Inc. and/or its
affiliates and is used herein with permission. All rights
reserved.
Gartner, Magic Quadrant for Communications Platform as a
Service, By Lisa Unden-Farboud, etc., 24 June 2024
Gartner, Magic Quadrant for Unified Communications as a Service,
Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth,
28 November 2023.
Gartner, Magic Quadrant for Contact Center as a Service, By Drew
Kraus, etc., 7 August 2023
About Vonage
Vonage, a global cloud communications leader, helps businesses
accelerate their digital transformation. Vonage's Communications
Platform is fully programmable and allows for the integration of
Video, Voice, Chat, Messaging, AI and Verification into existing
products, workflows and systems. The Vonage conversational commerce
application enables businesses to create AI-powered omnichannel
experiences that boost sales and increase customer satisfaction.
Vonage's fully programmable unified communications, contact center
and conversational commerce applications are built from the Vonage
platform and enable companies to transform how they communicate and
operate from the office or remotely - providing the flexibility
required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel and Asia and is a wholly-owned
subsidiary of Ericsson (NASDAQ: ERIC), and a business area within
the Ericsson Group called Business Area Global Communications
Platform. To follow Vonage on X (formerly known as Twitter), please
visit www.twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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Vonage Media Contact: Jill Baldassano, +1 848.301.7024,
jill.baldassano@vonage.com