ClientSuccess has acquired Baton, a leading customer onboarding
and implementation platform, to enhance their customer success
offerings. This strategic move aims to deliver faster, scalable
solutions for customer onboarding and streamline project
management, significantly improving customer engagement and
satisfaction.
SILICON SLOPES, Utah, June 27,
2024 /PRNewswire-PRWeb/ -- ClientSuccess is excited
to announce the acquisition of Baton, a modern customer onboarding
and implementation platform designed to deliver rapid, scalable
solutions for customer onboarding, streamline customer-focused
projects, and enhance customer engagement. This acquisition further
accelerates ClientSuccess's commitment to delivering unparalleled
customer onboarding & implementation solutions, which can be
leveraged as a stand-alone solution or a fully integrated offering
within our leading customer success platform.
"By adding Baton, we're enhancing our suite
of solutions to offer a comprehensive, all-in-one platform for
managing customer relationships from onboarding through the entire
journey." said Dave Blake,
Founder/CEO of ClientSuccess.
In the current market, where tool consolidation is becoming more
commonplace, ClientSuccess is focused on expanding our capabilities
and delivering comprehensive solutions that meet the evolving needs
of our customers. Our previous acquisition of Status in
November 2023 enhanced our onboarding
management capabilities and received overwhelmingly positive
feedback from our customers. We also heard the call for more robust
customer onboarding features, implementation, and project
management features. The acquisition of Baton allows us to offer
these features now, accelerating our roadmap and providing
immediate value to our customers and prospects.
Why Baton?
Baton's innovative software transforms customer onboarding and
implementations by automating workflows, enabling deeper
collaboration with customers, and accelerating time to value. It
allows teams to:
Standardize Onboarding Workflows: Project templates ensure
consistency across engagements, providing a seamless experience for
internal stakeholders and external customers.
Accelerate Time-to-Value: Real-time task-level reporting
facilitates daily improvements and automation from start to finish,
freeing teams to focus on delivering outcomes efficiently and
quickly.
Achieve Scalability: Unlike spreadsheets and legacy project
management tools, Baton consolidates projects, resources, and
customer management into a single platform, enabling scalable
solutions for growing organizations.
What This Means for ClientSuccess Customers
For our existing customers, the integration of Baton into the
ClientSuccess platform represents an exciting opportunity to
deliver even better customer experiences across the entire customer
journey. Our customers will benefit from a more comprehensive
solution designed to streamline workflows and accelerate
time-to-value, aligning perfectly with our mission to provide
extraordinary customer experiences, high retention, and significant
revenue growth.
"Our customers have spoken and confirmed their desire for a
unified solution to manage their entire post-sales experience,
rather than bouncing between several siloed tools," said
Dave Blake, Founder/CEO of
ClientSuccess. "With this move, we're doubling down in this space
by adding Baton to our suite of solutions for our customers. We're
thrilled to welcome Baton's customers and are committed to ensuring
that Baton remains a leading, standalone customer onboarding and
implementation solution. At the same time, we look forward to fully
integrating Baton's powerful capabilities into the ClientSuccess
platform, offering our clients an all-in-one solution for managing
customer relationships – from onboarding through the entire
customer journey."
Join Us on This Journey
This acquisition is a testament to our ongoing dedication to
enhancing our offerings and delivering the best tools for customer
success, customer onboarding, and customer experience. We invite
you to learn more about how the ClientSuccess + Baton integration
can benefit your team by scheduling a demo with us today.
Stay tuned for upcoming announcements and webinars where we will
showcase the combined power of our new capabilities.
For more information about ClientSuccess and our customer
success solutions, visit www.clientsuccess.com.
To learn more about Baton and its customer onboarding solutions,
visit www.hellobaton.com.
About ClientSuccess:
ClientSuccess, Inc. is a leading customer success platform,
empowering mid-market and SMB B2B SaaS companies to proactively
manage the customer journey, measure customer health, and maximize
retention and growth. Our platform is known for its simplicity and
effectiveness in delivering exceptional user experiences and the
fastest time to value in the customer success space.
About Baton:
Baton is an innovative customer onboarding and implementation
platform designed to accelerate customer onboarding, enhance
customer engagement, and streamline implementation processes. Baton
helps organizations standardize workflows, accelerate
time-to-value, and scale operations efficiently, making it an
invaluable tool for growing companies.
Media Contact
Ben Bouteille, ClientSuccess,
Inc., 1 801.900.5094, marketing@clientsuccess.com,
www.clientsuccess.com
LinkedIn
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SOURCE ClientSuccess, Inc.