FRANKENMUTH, Mich., June 27,
2024 /PRNewswire/ -- Strategic Income Solutions,
a trusted Credit Union Service Organization, is thrilled to
announce a new partnership with boost.ai, a leading generative and
conversational AI provider for enterprises operating at scale in
key industries such as banking, insurance telecom, and more. This
collaboration aims to revolutionize member engagement by
integrating cutting-edge chatbot solutions into Strategic Income
Solutions' portfolio of distinctive, strategic partnerships.
As the financial services industry continues to evolve, member
expectations for seamless, efficient, and personalized interactions
are higher than ever. Strategic Income Solutions' partnership with
boost.ai addresses this demand by leveraging state-of-the-art AI
technology to enhance the member experience, streamline support
services, and drive deeper engagement.
CU Benefits of the Partnership:
- Enhanced Member Support: The AI-powered chatbot
will provide 24/7 support, offering instant responses to member
inquiries, resolving issues more quickly, and reducing wait
times.
- Personalized Member Experiences: Utilizing advanced
natural language processing (NLP), the chatbot can understand and
respond to member queries in a highly personalized manner, making
interactions more meaningful and efficient.
- Operational Efficiency: By automating routine
inquiries and tasks, the chatbot will enable credit unions to
allocate human resources to more complex member needs, thereby
improving overall operational efficiency.
- Data-Driven Insights: The solution will provide
valuable insights into member behavior and preferences, allowing
credit unions to tailor their services more effectively and
anticipate future needs.
"We are ecstatic to bring this robust AI platform to credit
unions," said Melinda Spada, CEO of
Strategic Income Solutions. "The partnership with boost.ai
coincides with our commitment to delivering a proven, best-in-class
technology solution to enhance member engagement and memorable
experiences designed to draw in credit union members, because of
boost.ai's unrivaled accuracy, resources, success and
innovation."
"It's an exciting time for credit unions, as engagement with AI
developers has unlocked the next tier of member service, enhancing
the experience for both members and employees," said Rob Clarke, VP of Strategic Alliances for
boost.ai. "Our AI technology, known for its advanced automation and
rapid time to value, will allow credit unions to offer 24/7 member
support, personalize interactions, and provide valuable insights.
This partnership aims to set a new standard in service and
efficiency, making member experiences more seamless and
impactful."
Strategic Income Solutions and boost.ai are committed to
ensuring a smooth implementation process, with dedicated support
teams to assist credit unions in integrating the chatbot solution
seamlessly into their existing systems.
About SIS:
Strategic Income Solutions (SIS) is a trusted Credit Union
Service Organization (CUSO) formed in 2013. SIS delivers proven
member and business member retail solutions to grow income and
member engagement through dedicated partnerships.
About boost.ai:
Boost.ai is a leading developer of conversational AI optimized
for scale and the only global conversational AI platform to hold an
ISO/IEC 27001 certification. Boasting the industry's most robust
intent portfolio, boost.ai is pioneering an era of broad-scope
virtual agents to deliver the most advanced and scalable technology
on the market. With consistent resolution rates of 90%, boost.ai's
market-leading virtual agent supports enterprise customers across
key industries throughout the United
States and Europe,
including banking, insurance, telecom, retail and more. In 2021,
boost.ai was also named a major player in the IDC MarketScape
category, Worldwide Conversational AI Platforms for Customer
Service. Key customers include Santander
Bank, MSU Federal Credit Union, Aspire General Services,
Tokio Marine and more. Learn more at boost.ai.
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SOURCE boost.ai