Newest Version of GRM Information Management Healthcare Release of Information (ROI) Service Offers Ideal Experience for Every Requestor
June 28 2024 - 2:55PM
Business Wire
Led by recent mobile application innovations, the GRM
Information Management Release of Information (ROI) service sets
the industry standard for quality of patient experience.
Architected to deliver a simple and seamless process, the
application delivers a superior mobile self-service option, a
personal agent-assisted option or a dynamic combination of the
two.
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The advanced GRM ROI mobile application, powered by Zappix,
offers a HIPAA-compliant, user-friendly self-service option for
submitting healthcare record requests. After clicking on the
self-service option, mobile app patient users are directed to an
intelligent form (iform) to complete their ROI request. And
following submission of the iform, the user can track the progress
of their request in real-time on the Zappix-powered GRM app.
The mobile request submission option delivers patients and
third-party requestors a highly-convenient means of making
requests. Beyond convenience, this process shortens response times
and minimizes errors that can be caused by a more traditional means
of processing patient data requests. And, arguably, the most unique
capability of the new GRM ROI solution is the simplicity and
immediacy with which self-service users can tap into the live Agent
Assist feature for a piece of advice or some brief guidance and
then quickly transition back into their self-service
experience.
Given the diversity of age of the patient population making ROI
requests, the GRM solution also accommodates requestors who may
prefer more personalized engagement. In order to best serve this
part of the population, the GRM solution has integrated a live
Agent Assist link as part of the process, that connects requestors
to a trained customer service rep to assist with answering
questions and completing requests. Requestors making a submission
in the app can easily transition to the live Agent Assist feature
and then transition seamlessly back into the app.
Toby Davis, senior ROI executive, states, "This version of our
ROI product is noteworthy because it's the perfect example of
employing cutting-edge technology to deliver a superior user
experience. Whether serving young, mobile-centric, tech-savvy
requestors or older requestors who prefer the assistance of a
customer-service agent, we're delivering a simple and streamlined
experience." Mr. Davis adds, “And, as a unique benefit to
healthcare providers, GRM is also a leader in the document storage
industry, maintaining warehouse facilities across the country. So,
we can both securely house patient records and manage the
processing and fulfillment of patient record requests."
Industry leaders in healthcare information management, GRM
delivers some of the largest healthcare providers in the country
with a variety of patient data management solutions such as release
of information, legacy data archiving, pathology workflow and a
variety of HIM automation solutions.
About GRM
GRM Information Management is a leading provider of document
storage services and information management systems. GRM's robust,
cloud-based content services platform serves as the centerpiece of
the digital solutions that GRM provides its clients. Serving a
diverse base of industries such as healthcare, government, legal,
finance and human resources, GRM delivers its clients services such
as digital conversion, advanced data capture solutions, document
management systems, workflow automation, legacy data archiving,
compliance and governance, business process management and advanced
analytics capabilities, as well as a full suite of document
storage, scanning and physical records management services.
GRM maintains offices in 15 major metros across the U.S.,
including Atlanta, Austin, Baltimore, Boston, Chicago, Dallas,
Houston, Indianapolis, Los Angeles, Miami, New Jersey/New York,
Philadelphia, San Antonio, San Francisco and Washington, D.C. GRM
also has facilities in Lima, Peru; Rio de Janeiro, Sao Paulo,
Brazil; and Bogota, Medellin and Cali, Colombia. For more
information, visit GRM Information Management.
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Media Contact Mike Aaron GRM
Information Management maaron@grmdocument.com