PHILADELPHIA, July 2, 2024
/PRNewswire/ -- Independence Blue Cross (IBX) today announced
the promotions of two leaders responsible for customer service,
health plan enrollment, and billing functions that provide
essential support to members and customers, health care providers,
and other critical partners.
Mike Lentz was promoted to Vice
President, Customer Service Operations. In this role, Lentz leads
IBX's customer contact center for members and provider network
services for hospitals, doctors, and other health care
providers.
Tracy Mueller was promoted to
Vice President, Enrollment and Billing. Mueller leads operations
for health plan enrollment, ID cards, billing, accounts receivable,
and broker commissions across all IBX business lines.
"With their experience and expertise, Mike and Tracy will help
us keep improving how we support our members in every interaction,
whether they enroll in a plan, call the customer contact center or
pay a bill," said Michael
Vennera, Independence Blue Cross Executive Vice President
and Chief Strategy, Corporate Development, and Information Officer.
"Our members deserve nothing less than excellent, seamless
service."
Lentz's 25-year career with IBX includes management of a broad
range of operational and customer-facing responsibilities spanning
the Medicare, commercial, and third-party administrator lines of
business. He also supported overall operations areas, such as
training, knowledge, and call center workforce management. Lentz
holds a bachelor's degree in business from the Pennsylvania State University.
During her more than 10 years with IBX, Mueller served in prior
roles as Director of Operations and Director, Business Solutions
Partner, supporting finance and operations. Before joining IBX,
Mueller worked at Willis Towers Watson, where she was responsible
for merger integration, including the establishment of an
enterprise performance management software system. Earlier in her
career, she held financial roles at ACE INA, Radian, and Deloitte.
Mueller is a certified public accountant and holds a bachelor's
degree in accounting from Rosemont
College.
About Independence Blue Cross
Independence Blue Cross is the leading health insurance
organization in southeastern Pennsylvania. For more than 85 years, we have
been enhancing the health and well-being of the people and
communities we serve. We deliver innovative and competitively
priced health care products and services; pioneer new ways to
reward doctors, hospitals, and other health care professionals for
coordinated, quality care; and support programs and events that
promote wellness. To learn more, visit ibx.com. Connect with us on
Facebook, X (formerly Twitter), LinkedIn, and Instagram.
Independence Blue Cross is an independent licensee of the Blue
Cross and Blue Shield Association.
CONTACT:
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Gretchen
Toner
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gretchen.toner@ibx.com
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302-685-2985
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SOURCE Independence Blue Cross