KALAMAZOO, Mich., July 2, 2024
/PRNewswire/ -- Easy On Hold, a Microsoft partner, has
created a streaming hold music service for Microsoft Teams
Phone customers. This is the first service that
integrates with Teams Phone and includes licensed music for
worldwide users.
This is the first service that integrates
with Teams Phone and includes licensed music for worldwide
users.
Easy On Hold developed the live streaming integration to
overcome the challenges of using static music audio files, such as
size restrictions on music on hold file uploads, music licensing
issues, the repetitive loop of audio files, files that start from
the beginning on every call, and lack of variety in the free
default on hold music available to users.
"Unlike audio files, the Easy On Hold stream is live and
dynamic, so the listener never encounters any repetition," says
Julie Brown, Easy On Hold President
and CEO. "And when personalized voice recordings and messages are
introduced as an upgrade, the customer experience becomes even more
robust, with the ability for Teams administrators to schedule
content to play at certain times on a custom schedule while
customers wait on hold."
Brown says that enabling the music on hold stream is easy. "Once
you become a subscriber with Easy On Hold using our admin tool,
you'll receive a URL for the streaming source. Use that to
configure your Teams call hold policy with PowerShell," she
said.
For the music-only integration, called Solo, users will
be able to choose one of 14 channels, which are globally
licensed:
- Acoustic Bright
- Acoustic Light
- Acoustic Rock
- Classical
- Corporate Motivation
- Country
- Gentle Piano
- Happy
- Jazz
- Optimism
- Positive Chill
- Tranquility
- Christmas & Holiday
Solo is a self-serve monthly subscription, no long-term contract
required, and will range from $9
USD/mo for 25 total users to $89
USD/mo for 400 total users. A free 14-day trial is included
with Solo. For organizations with more than 400 users, Easy On Hold
will provide a quote.
An upgrade option, called Premium, allows the end user to
blend multiple streams, add custom messaging with music, and use
Easy On Hold's new AI feature for IVR prompts. Premium is based on
a minimum one-year contract. Pricing and more information for Solo
and Premium is available here.
About Easy On Hold
Founded in 1997, Easy On Hold revolutionized music on hold
technology with the introduction of a live stream of licensed music
and custom content in 2013. Today, Easy On Hold leads the industry
in innovation with end-to-end streaming applications, both
cloud-based and on-prem in Avaya, Cisco, Genesys, FreeSwitch,
Asterisk, Broadsoft and dozens more, providing a seamless
experience across nearly all VOIP and PBX phone system platforms.
Easy On Hold is dedicated to driving more customer engagement and
resulting revenue for its thousands of customers around the
world.
FOR MORE INFORMATION:
Keegan Brown, Director of
Marketing
keegan.brown@easyonhold.com
888-798-4653 ex 210
Easyonhold.com
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SOURCE Easy On Hold