TRANSDEV EXTENDS LONGTIME PARTNERSHIP WITH FOOTHILL TRANSIT
July 02 2024 - 1:35PM
Transdev is excited to announce the extension of its two successful
partnerships with Foothill Transit – managing and operating the
Foothill Transit Arcadia Irwindale Operations and Maintenance
Facility and the management of Foothill Transit’s Transit Stores in
West Covina and El Monte, California.
“We are proud of the relationship we have built
with Foothill Transit over the years and appreciate the confidence
they have in our expertise to support them and meet the needs of
our passengers,” said Doug Gies, Transdev Regional Vice President
for the Southwest.
Since 2014, Transdev has been operating express
service from the San Gabriel Valley to downtown Los Angeles and
Pasadena, and local routes within the San Gabriel Valley out of
Foothill Transit’s Arcadia Irwindale Operations and Maintenance
Facility. The company is responsible for more than 500 employees
and 209 vehicles, including Foothill Transit’s compressed natural
gas (CNG), battery electric vehicles, and in the future, new
hydrogen fuel cell vehicles.
The Transdev team also manages and operates all
the customer service functions at Foothill Transit’s two transit
stores. “For the past 25 years, we have been committed to helping
customers with purchasing fare media, answering questions,
providing information and offering personalized route and schedule
information. The focus on customer care is what sets us apart and
our team looks forward to continuing our personalized service
moving forward,” added Gies.
Throughout an average month, Transdev’s Transit
Stores team assists more than 4,000 walk-in customers, answers an
average of 15,000 phone calls through its call center, and
maintains the bus stops and transit centers, ensuring they are
safe, clean and customer-friendly areas.
”We look forward to leveraging Transdev’s
extensive international experience and knowledge to ensure the
delivery of high quality transportation to our communities,” said
Doran Barnes, CEO of Foothill Transit.
“Transdev’s and Foothill Transit’s philosophies
align well together, which contributes to the success of our
partnership. We are confident that our commitment to safety,
passenger experience, innovation and sustainability will continue
to bring added value to our client and our passengers for years to
come,” concluded Gies.
- Foothill Transit All Electric Bus
Joelle Rockwood
Transdev U.S.
630.430.9042
joelle.rockwood@transdev.com