PUNE, India, July 3, 2024 /PRNewswire/ -- Persistent
Systems (BSE: PERSISTENT) and (NSE: PERSISTENT), a global pioneer
in Digital Engineering and Enterprise Modernization, today
announced the intent to acquire New
Jersey-based Starfish Associates. This strategic acquisition
builds on Persistent's existing engineering capabilities in the
Contact Center and Unified Communications space, expanding its
strong AI-driven business transformation capabilities and expertise
in driving operational excellence. Known for its cutting-edge
Enterprise Communications automation platform, Starfish Associates
caters to the world's largest enterprises including many Fortune
500 companies.
Starfish Associates' automation platform excels as an
intelligent integration hub and workflow engine, facilitating
seamless connections across a myriad of business applications and
communication systems. It enhances multi-vendor communication
management through automation with platforms such as Amazon
Connect, Avaya, Cisco, Genesys, and Microsoft Teams. In addition,
it integrates with key business applications like ServiceNow,
Workday, and Microsoft Active Directory to streamline workflows and
operations.
This acquisition brings together Starfish Associates' innovative
platform with Persistent's leading AI-powered automation
capabilities and a strong customer base, enabling significant
optimizations, enhanced efficiencies for workflows, and agile
responses to dynamic business environments.
Sandeep Kalra, Chief Executive
Officer and Executive Director, Persistent:
"Our journey of industry-leading growth continues, fueled by
strategic expansion and a deep understanding of our clients' needs.
The integration of Starfish Associates' platform greatly enhances
our unified communications and contact center management offerings
as this industry undergoes significant disruption on the back of
AI-led innovations. This acquisition paves the way for us to
support our global clients to unlock the full potential of these
innovations in their contact centers. We are excited to welcome
Starfish Associates to the Persistent team and anticipate great
success in scaling our operations with Robert, David, and their
team."
Robert Hankin, Co-Founder and
Partner, Starfish Associates:
"Since our inception, Starfish Associates has been dedicated to
enhancing enterprise management of unified communications and
contact centers, always aiming to elevate customer and employee
experiences. Joining forces with Persistent presents a new chapter
for us, on one hand augmenting our capabilities in integration,
automation, and AI-driven contact center transformation, and on the
other hand, giving us access to Persistent's strong customer
base."
David Raanan, Co-Founder and
Partner, Starfish Associates:
"Persistent brings unmatched expertise in Digital Engineering
and AI automation. Our platforms and solutions align perfectly with
Persistent's strategic objectives, creating robust synergies to
propel competitive advantages and streamline operations for
enterprises globally."
Phil Fersht, CEO and Chief
Analyst, HFS Research:
"With the acquisition of Starfish Associates, Persistent is
positioned to disrupt the Unified Communications and Contact Center
markets. The firm's industry-leading growth and distinct culture
make this an exciting proposition to watch as the need for
AI-enabled transformation from enterprises demands trusted
providers with multi-platform experience in UC and Contact Centers
to drive both enhanced customer experiences and operational
efficiencies. The synergies between Persistent and Starfish
Associates bring immediate benefits to Persistent's clients and
position the firm aggressively in the customer experience market,
further highlighting its broad-based AI capabilities."
About Persistent
With over 23,800 employees located in 21 countries, Persistent
Systems (BSE & NSE: PERSISTENT) is a global services and
solutions company delivering Digital Engineering and Enterprise
Modernization. As a participant of the United Nations Global
Compact, Persistent is committed to aligning strategies and
operations with universal principles on human rights, labor,
environment, and anti-corruption, as well as take actions that
advance societal goals. With 268% growth since 2020, Persistent is
the fastest-growing Indian IT Services brand according to Brand
Finance.
www.persistent.com
Forward-looking and Cautionary Statements
For risks and uncertainties relating to forward-looking
statements, please visit persistent.com/flcs
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