LONDON and CAIRO, July 3, 2024
/PRNewswire/ -- Gupshup, the world's leading Conversation Cloud, in
collaboration with Meta, the Sudan Medical Specialization Board and
non-profit Shabaka today announced the launch of a telemedicine
chatbot providing healthcare access for Sudanese refugees in
Egypt, Eritrea, Saudi
Arabia, , Libya,
Djibouti and other neighboring
countries. The innovative solution aims to bridge the gap in
healthcare services for the Sudanese refugee population.
The ongoing conflict and violence in Sudan has forced over 8.6 million people to
flee their homes, with many seeking refuge in neighboring
countries
This initiative aims to address the urgent healthcare needs of
over 800,000 Sudanese refugees who currently have limited access to
essential medical services in Egypt and its neighboring countries. By
leveraging the chatbot, patients can now connect with healthcare
professionals via WhatsApp, making medical assistance more
accessible and efficient.
The chatbot, accessible through WhatsApp via a web URL or QR
code, will be promoted by participating doctors and Shabaka,
a non-profit organization which is a part of the Africa Foundation
of Development (AFFORD) based in the UK. After providing initial
information, patients are routed to a triage team of healthcare
professionals who evaluate their issues before connecting them to
one of over 18 specialty doctors supporting the service.
The telemedicine chatbot provides a seamless omnichannel
experience for refugees to connect with medical professionals from
any internet-enabled device in a secure and regulatory-compliant
manner. It currently supports Arabic and English, with additional
languages to be added based on demand.
"We are honored to be part of this humanitarian project that
aims to provide essential healthcare services to Sudanese refugees
in need. By leveraging the power of conversational AI and the
reach of WhatsApp, we can make a significant impact on the lives of
these individuals who have faced immense challenges. This project
is a testament to our belief that technology can be a force for
good, and we are dedicated to continuing our efforts to support
humanitarian causes around the world," said Beerud
Sheth, Founder & CEO of Gupshup.
"The partnership with Gupshup and Meta allowed several Sudanese
medical professionals to successfully engage in our very effective
telemedicine program to service civilians in need following the
eruption of the war and various challenges in accessing healthcare
services", said Dr Sara Ibrahim Abdelgalil, Senior Advisor
and Project Lead- Telemedicine at Shabaka.
With the launch of the chatbot, Gupshup, Shabaka and the Sudan
Medical Specialization Board hope to make a positive impact on the
lives of refugees and inspire others to join the effort to improve
healthcare access for vulnerable populations worldwide. The
telemedicine chatbot is a shining example of how technology can be
leveraged to address pressing social issues and improve the lives
of those in need. By providing a convenient and accessible platform
for healthcare access, this initiative has the potential to
transform the lives of thousands of Sudanese refugees in the
region.
Photo: https://mma.prnewswire.com/media/2453094/Gupshup.jpg
Logo: https://mma.prnewswire.com/media/2182479/Gupshup_Logo.jpg
Contact:
Vandana
Vandana.v@gupshup.io
View original content to download
multimedia:https://www.prnewswire.co.uk/news-releases/gupshup-and-meta-along-with-sudan-medical-specialization-board-and-shabaka-launch-telemedicine-chatbot-for-sudanese-refugees-302188802.html