-- New role underscores the company's
dedication to delivering an outstanding client journey
--
BENTONVILLE, Ark., July 9, 2024
/PRNewswire/ -- Nuqleous, a leader in retail space planning and
performance analytics software, is pleased to announce the
appointment of John Koisa as the new
Vice President of Customer Success. With over two decades of
experience in customer service management and strategic leadership,
John is poised to enhance Nuqleous's commitment to exceptional
client experiences.
In his new role, John will lead the Customer Success department,
focusing on guiding customers through onboarding, implementation,
and configuration, while providing education through various
channels. He will also oversee the Help Desk, ensuring agile and
responsive support, and advocate for customers' needs to influence
product development. His teams are dedicated to making sure
platform adoption aligns seamlessly with each customer's unique
business requirements.
"We are excited to welcome John
Koisa to our leadership team," said Garrett Levey, Co-CEO of Nuqleous. "As we
continue to expand and enhance our platform, John's proven track
record in customer success and his deep understanding of client
needs make him the perfect fit for this role. We are confident that
his expertise will strengthen our customer relationships and drive
our company's growth."
Before joining Nuqleous, John served as Vice President of Client
Services at Visual Lease, where he significantly improved platform
adoption and customer engagement. He also held key roles at iCIMS
and Achieve3000, where he led technical support and customer
service teams, focusing on quality, responsiveness, and customer
relationship building.
"I am excited to join the Nuqleous team, especially given its
impressive focus on customer satisfaction, as evidenced by their
industry-leading Net Promoter Score (NPS)," said John Koisa. "I look forward to working with our
dedicated Customer Success teams to ensure our customers achieve
their business goals with our platform and continue to experience
outstanding service."
John's extensive experience in client success, support
management, customer satisfaction, and end-user training through
leading training, education and enablement programs makes him a
valuable addition to the Nuqleous executive team. His strategic
vision and customer-centric approach are set to drive Nuqleous to
new heights.
About Nuqleous
Nuqleous is a pioneering provider of retail space planning and
performance analytics software, driving supplier success at the
world's largest retailers. Founded in 2013, Nuqleous is dedicated
to enhancing business operations through data-driven insights,
enabling retailers, CPG brands, and distributors to streamline
their processes, increase margins, and maximize efficiency. For
more information, visit www.nuqleous.com.
Media Contact:
Yegor Kuznetsov
1-703-209-0167
yegor@nuqleous.com
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SOURCE Nuqleous