BackBox has the highest "willingness to
recommend" score and the highest star rating in the report.
DALLAS, July 9, 2024
/PRNewswire/ -- BackBox, a leader in security-centric
automation for network teams, proudly announces its recognition in
the most recent Gartner Voice of the
Customer (VOC) report for Network Automation Platforms. BackBox is
the only Network Automation Platform company named a Strong
Performer in this report. Additionally, BackBox secured a 90%
willingness to recommend percentage and the highest star rating
(4.6/5 stars) based on 31 reviews as of March 2024.
The "Voice of the Customer" is a document that synthesizes
Gartner Peer Insights™' reviews into insights for IT decision
makers. This aggregated peer perspective, along with the individual
detailed reviews, is complementary to Gartner expert research and
can play a key role in your buying process, as it focuses on direct
peer experiences of implementing and operating a solution.
"We feel BackBox's recognition by our customers in this Gartner
report reaffirms its high position in network automation platforms,
showcasing its ability to empower organizations with reliable,
scalable, and contextually aware automation solutions," said
Rekha Shenoy, CEO of BackBox. "Our
team is dedicated to providing our customers with cutting-edge
solutions that not only optimize network operations but also
mitigate risks and enhance overall network security."
In addition, BackBox's current Net Promoter Score (NPS) is 85,
with any score above 80 considered world-class by Bain &
Company, the creators of the NPS metric. Enterprises worldwide
trust BackBox to automate and audit network operations with
precision and efficiency, and the company is committed to driving
innovation and delivering unparalleled value to its customers.
Gartner, Voice of the Customer for Network Automation
Platforms, Peer Contributors, 24 May
2024
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About BackBox
BackBox powers The BackBox Automation
Platform for Network Teams, which supports network and security
device automation of over 180 vendors, with thousands of
security-centric pre-built automations and a scripting-free way to
build new ones. Enterprises and managed service providers worldwide
trust BackBox to automate and audit anything an admin could do
manually, with reliable automations that are flexible, scalable,
and contextually aware. From backups and OS updates to
configuration compliance and vulnerability management, BackBox
gives administrators the confidence that automations will deliver
the expected outcome every time. To learn more, visit
www.backbox.com.
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SOURCE BackBox