MetTel's Client Experience (CX) organization
recognized for their excellence in customer service
NEW
YORK, July 9, 2024 /PRNewswire/ -- MetTel,
a digital transformation, communications leader and four-time
Gartner Magic Quadrant leader, has won a Stevie® Award
in the Customer Service Department of the Year category in the 22nd
Annual American Business Award®.
This American Business Award recognizes the achievements of
MetTel's Client Experience (CX) organization, comprising nine
teams, for demonstrating remarkable efficiency and innovation in
customer service. The organization has notable achievements,
including a 40 percent increase in POTS Transformation
installations, support for over 2,000 managed services dispatches,
a 30 percent cost reduction in the MetTel Contact Center while
servicing 2,400+ clients, and a robust 31 percent growth in
mobility lines year-over-year.
American Business Award judges noted MetTel's recognition by
saying:
- "The organization sets a high standard for customer service,
demonstrating unwavering dedication to innovation, efficiency, and
client satisfaction"
- "Congratulations on a great 'integrated' job all round which
lead to sustainable changes for the good of clients and
MetTel"
- "This solidifies its position as a leader in customer
service"
- "MetTel's Client Experience organization showcases exceptional
customer service, marked by their significant data improvement
evidence"
"Providing world class customer experiences is the foundation of
everything we do," noted Bryan
Phelps, Executive Director, MetTel Client Experience. "Year
after year, we are recognized for the value our customer service
teams deliver to our clients. This award reflects our commitment to
delivering fully managed services with exceptional customer service
resulting in the best customer experience (CX) in the
communications industry."
The American Business Awards is a premier business awards
program. More than 3,700 nominations were submitted this year for
consideration in a wide range of categories.
About MetTel
MetTel is a global communications
solutions provider for businesses and government agencies. We
design and deploy tailored connectivity and networking solutions
for voice, data, mobility, and IoT by leveraging our global private
network and the industry's broadest portfolio of innovative
technology. Recognized as a Leader in the Gartner Magic Quadrant
for Managed Network Services for the last four consecutive years,
we digitally transform legacy networks with intelligence, security,
and dedicated solutions management. This unique combination of
solution design, deployment, and management creates an unparalleled
customer experience with enhanced productivity and cost-savings,
freeing organizations to focus on their core operations. For more
information visit mettel.net, follow us on X (@OneMetTel) and
LinkedIn, or call us directly at (877) 963-8663. MetTel. Connect
Smarter.™
Media Contact:
Mike Azzi
mazzi@mettel.net
347.420.0957
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SOURCE MetTel