Nucleus Research Releases 2024 Content Services and Collaboration (CSC) Technology Value Matrix
July 09 2024 - 10:00AM
Business Wire
Leaders in the SMB ERP market include Box, Epicor ECM (DocStar),
Laserfiche, M-Files, and Zoho
Content services and collaboration (CSC) solutions remain an
essential part of an organization’s technology infrastructure.
Serving as a central hub for content management, process
automation, and internal and external collaboration, these tools
help add efficiency to cross-departmental processes while
maintaining high levels of data security. While cloud migration
remains at a steady pace, Nucleus expects the emergence of new
functionality will be a push factor for organizations still
operating on-premises deployments, with many vendors offering
migration services.
“The introduction of generative AI in a sparse market has given
some providers a competitive advantage, as many rush to
differentiate through their investments in the technology either
through partnership, acquisition, or native development,” said
Research Manager Evelyn McMullen. “The successful application and
adoption of generative AI capabilities for CSC users relies on
vendors’ ability to demonstrate value in use, stay on top of
security, and ease cloud migration for customers still operating in
on-premises environments.”
Leaders in the CSC market are continuing to invest in AI and
machine learning, with many partnering with large providers such as
Google and Microsoft. While adoption of the new technology has
dragged across several SaaS markets due to security concerns, the
historical emphasis that CSC providers have placed on compliance
and data protection has given organizations higher levels of
confidence.
Leaders in this year’s Value Matrix deliver advanced
functionality without sacrificing ease-of-use at scale. These
include Box, Epicor ECM (DocStar), Laserfiche, M-Files, and
Zoho.
The Experts in this year’s Value Matrix are organizations that
deliver value to customers with complex use cases through deep
functionality and industry-specific capabilities. These include
DocuWare, Hyland, and OpenText.
Accelerators in this year’s Value Matrix deliver value through
greater ease of use and quick implementation. These include IBM
Content Services and NewGen Software.
Core Providers deliver core capabilities with faster and less
expensive adoption. This year’s Value Matrix Core Providers are
AODocs, Digitech Systems, and Microsoft SharePoint.
To download the full 2024 CSC Technology Value Matrix, click
here.
About Nucleus Research
Nucleus Research is the recognized global leader in ROI
technology research. Using a case-based approach, we provide
research streams and advisory services that allow vendors and end
users to quantify and maximize the return from their technology
investments. For more information, visit NucleusResearch.com or
follow our latest updates on LinkedIn.
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