TMAD's Mad Dash system offers unparalleled speed and convenience
for curbside pickup, setting a new standard in the fast casual
dining industry.
DENVER, July 9, 2024
/PRNewswire-PRWeb/ -- Teriyaki Madness (TMAD) is spicing up their
customer service with the introduction of their latest technology
integration, Mad Dash. This cutting-edge system is designed to
provide an unprecedented level of convenience for customers,
ensuring that their fresh, hot food is handed to them as they
arrive at the curb for pickup.
Mad Dash allows customers to place their orders via the TMAD
app, which then tracks their real-time location as they approach
the restaurant. By utilizing Teriyaki Space Tracking Technology,
the system sends alerts to TMAD employees when customers are just
minutes away and again as they are pulling up to the curb. This
enables staff to be ready and waiting on the curb, delivering a
seamless, drive-by-pickup experience where customers can simply
pull up to the curb without even placing their car in park.
"We're super excited about what's going to be our big push for
quarter three and beyond," said Jodi
Boyce, Chief Marketing Officer of Teriyaki Madness. "Before
COVID, we had a lot of technology in place that other restaurants
didn't have. As others caught up during the pandemic, we focused on
what the next big innovation would be. Mad Dash is our way of
competing directly with traditional drive-thrus by offering even
faster service than anyone in the industry."
The rollout of Mad Dash has already shown unBOWLievable results.
According to the data, TMAD's curbside engagement is at 97%..
Additionally, 90% of customers have given a 5-star rating for the
curbside experience, further highlighting the success of this
leading-edge technology.
Max Richey, a TMAD Franchisee,
shared his positive experience: "I met a customer curbside as she
pulled in, even though she ordered for pickup. She was impressed
with the speed and convenience. Many customers have commented that
this is faster than drive-thrus, making it a standout service."
Eddie Amezcua Jr., a shop owner
in Del Rio, Texas, also praised
Mad Dash: "Mad Dash is such a thrill! We love the rush of energy as
we work swiftly to meet customer demands, ensuring every detail is
perfect. It's not just me; our customers also are excited about the
speed and efficiency, getting what they need promptly. The team
vibe for Mad Dash is fantastic; everyone is on their toes,
collaborating seamlessly to make it happen. It's a dynamic
experience that keeps us all engaged and excited, delivering
top-notch service while having a blast serving our customers."
The introduction of Mad Dash also reflects TMAD's commitment to
supporting its franchisees by continually improving operations. By
optimizing labor and processes in the kitchen, TMAD ensures that
implementing new technologies like Mad Dash improves shop-level
profitability even more.
"We and our franchisees are really excited about the potential
of Mad Dash," Boyce said. "We are always looking at what's next,
whether it's artificial iIntelligence for operations, customer
service or marketing; or it's voice-activated ordering,
text-to-order or other innovations that make it more convenient for
customers to get their food. This is just the beginning. In the
pursuit of pleasing our customers and supporting our franchisees,
we are as much a technology company as we are an international
chain of Teriyaki shops!"
With Mad Dash, Teriyaki Madness is wok-ing its way to the
forefront of fast casual dining tech, blending customer happiness
and franchisee success into every saucy bowl!
For more information, please visit
http://www.teriyakimadness.com.
ABOUT TERIYAKI MADNESS
Teriyaki Madness is making big moves. The secret sauce lies in
TMAD's uncompromising support systems that allow new business
owners to achieve success through their proprietary training and
support programs with teams dedicated to each franchisee's unique
needs. More than 150 shops across three countries deliver big,
heaping bowls of fresh, healthy, natural ingredients to their
communities, creating a cult-like following with customers,
employment opportunities for neighborhoods, and profitable margins
for the franchisees. Backed by leading-edge technology including
delivery and loyalty innovations and an all-star executive team,
Teriyaki Madness' focus is on providing profitable opportunities
for TMAD franchisees by providing delicious, healthy food to
communities. Visit franchise.teriyakimadness.com for single and
multi-unit opportunities.
Media Contact
Julie Maw, Mainland, 3125263996,
jmaw@hellomainland.com, www.hellomainland.com
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SOURCE Teriyaki Madness