New product suite delivers modern customer
self-service portals and shopping experiences, product and
offer automation, and event digitization to power the customer
lifecycle
BOSTON , July 10,
2024 /PRNewswire/ -- ESG, a leader in retail energy
SaaS solutions, today announced Titanium Engage, a new product
suite that reduces churn, boosts customer engagement, and enhances
operational efficiency. Engage helps energy retailers deliver a
modern digital experience that delights customers through
personalized interactions, seamless self-service options, tailored
offers, and more.
"Titanium Engage transforms how energy
retailers interact with their customers and manage operations."
George Behr, ESG
High customer expectations meet operational
efficiency
Modern consumers seek self-service, easy
shopping, and information they can use to improve their experience
with products and services. Titanium Engage helps energy retailers
to engage with their customers so they can reduce habitual
switching and promote long-term relationships.
At the same time, many energy retailers manage extensive and
ever-changing product offers and generate thousands of offers
monthly – often using manual spreadsheets. Titanium Engage distills
massive product variations to relevant offers for segmented
customers, streamlining labor-intensive and often manual work.
Engage is built on the same scalable ESG technology that already
processes over 30 million transactions per month.
What is Titanium Engage
A new addition to the ESG
Titanium platform, Titanium Engage helps energy retailers win and
retain customers with targeted shopping experiences and useful
communications. It increases margins by enriching self-service
options and streamlining complex processes. The Engage product
suite includes:
- Engage MyAccount
A customizable, customer-facing
self-service portal, Engage MyAccount provides account information,
transaction capabilities, and usage insights. The portal enables
new account enrollments, renewals, transfers for address changes,
and many other tasks that customers expect and want to handle
online.
- Engage Products and Offers
Drawing from a vast
catalog of offers, Engage Products and Offers presents the right
offers to the right prospect or customer, in the right region, and
at the right time. Products and Offers reduces the burden on
operations teams by automating product offer selection, serving
only relevant products to prospects and customers for a streamlined
shopping experience.
- Engage Digital Signals
Engage Digital Signals drives the digitization of more than 70
distinct event types that define the customer experience. Digital
Signals integrates with in-house systems and best-of-breed
solutions to drive tasks and communications throughout the customer
life cycle. From sending SMS messages that tell customers "Your
meter is turned on" to emails that remind them "It's time to
renew," as well as a multitude of operational tasks, Digital
Signals drives customer fulfillment and organizational
efficiency.
Supporting the entire customer lifecycle
From
onboarding to billing, collections, renewals, and retention,
Titanium Engage supports the full customer life cycle.
Transforming retail energy
"Titanium Engage
transforms how energy retailers interact with their customers and
manage operations," said George
Behr, Global Product Director of Engagement and Analytics at
ESG. "The new product suite leverages ESG's experience in handling
digital signals and data to create seamless, personalized
experiences that meet the high standards of today's consumers while
driving efficiencies for energy retailers."
Availability
Titanium Engage is available immediately.
Learn more about Titanium Engage.
About ESG Titanium
ESG Titanium is the modular retail
energy platform that empowers energy suppliers to grow, optimize,
and innovate across their portfolio. The API-first Titanium
platform integrates with existing systems and includes
best-in-class capabilities for billing, customer engagement,
transaction management, and more.
About ESG
Energy companies rely upon ESG solutions to
grow revenue, increase efficiency, and facilitate business
innovation. ESG provides the broadest energy sector market and
meter data management to deliver an energy transition platform that
optimizes the customer-to-cash process for retail energy providers,
utilities, and pipeline and storage companies. The company provides
a full suite of financial, land, and field solutions that enable
oil and gas producers, pipelines, renewables, and utilities
companies to efficiently track and manage their business operations
with less staff. Across sectors, ESG automates complex,
time-consuming processes with an integrated suite of tools to
reduce the cost to serve and increase efficiency through data and
insights to get results that matter. ESG is SOC 2 certified in
North America and ISO9001/27001 in
the United Kingdom. We put the
power of data in your hands. Visit www.esgglobal.com to
learn more.
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SOURCE ESG