parcelLab Launches Trending Late AI to Predict Delivery Delays Before They Happen
July 11 2024 - 9:10AM
Business Wire
parcelLab, the premier global provider of post-purchase
experience software, today announced the launch of "Trending Late
AI," a groundbreaking new feature powered by artificial
intelligence (AI). Trending Late AI provides e-commerce retailers
with the ability to proactively identify shipments at risk of
delivery delays, empowering them to take action and improve the
customer experience.
“In today's competitive e-commerce landscape, timely deliveries
are crucial for customer satisfaction and brand loyalty,” said
Tobias Buxhoidt, CEO of parcelLab. “Trending Late AI leverages the
power of AI to predict potential delays before they occur, giving
retailers the opportunity to proactively communicate with their
customers and manage expectations.”
Trending Late AI builds upon parcelLab's existing suite of
AI-powered solutions designed to optimize the post-purchase
experience. By analyzing vast amounts of historical data, including
shipment information, carrier performance, and seasonal patterns,
Trending Late AI identifies trends and patterns that signal a
potential delay. With this insight, retailers can:
- Reduce customer service inquiries: Inform customers
about potential delays to significantly reduce the number of
inquiries related to late deliveries.
- Improve call handling times: Display delay indicators on
the order status page and on customer service dashboards so agents
can answer questions more efficiently.
- Increase customer loyalty and touchpoints: Improve trust
and enhance loyalty while also providing a valuable touchpoint for
engagement.
Trending Late AI is an innovative feature that works seamlessly
in parcelLab’s product environment. It elevates the efficiency and
responsiveness of the post-purchase processes and aligns with the
dynamic landscape of consumer expectations.
About parcelLab
parcelLab is the only truly global enterprise post-purchase
software provider, enabling brands to increase top-line revenue,
decrease operational cost, and optimize customer experience in an
unprecedented way. Our award-winning post-purchase platform
empowers brands to transform mundane operational touchpoints into
the most differentiated and personalized experience, creating
unique moments of pure joy for their customers. Trusted by over
800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively
manage the post-purchase experience across 175 countries and track
shipping data from more than 350 carriers worldwide. Find out more
at www.parcelLab.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240711639988/en/
Media Contact Articulate Communications for parcelLab
parcelLab@articulatecomms.com