Contact center software user feedback on G2 garners Calabrio
five #1 rankings across 83 awarded reports
MINNEAPOLIS, July 16,
2024 /PRNewswire-PRWeb/ -- Calabrio, the workforce
performance company, today announced it has been recognized as a
Contact Center Workforce Software Leader by G2, a globally
recognized software marketplace. Calabrio ONE received a record 83
report listings, including five #1 rankings.
More than 90 million people annually use G2 to find and review
the best software. G2 then publishes the top awards for software
companies and products using this feedback. In G2's Summer 2024
Report, Calabrio ONE accumulated 21 awards and badges. Of G2's
23,000 individual reports in the 2024 Summer release, only 7% of
all products and services were recognized as Leaders or High
Performers; Calabrio's listings reflect the trust and satisfaction
users have in the company's products. G2 found that:
- 91% of all users rated Calabrio 4 or 5 stars.
- Calabrio received a top-three ranking across multiple
categories, and five #1 rankings, including:
- G2's leading Contact Center Workforce Software for Enterprise
- The highest-ranked WFM Solution for Customer Satisfaction
"We are honored to receive this recognition from our customers
and G2," said Joel Martins, Chief
Technology Officer and interim Chief Executive Officer at Calabrio.
"It is an acknowledgement of the trust and satisfaction users have
in our solutions. Even more humbling is that they want to share
this information with other users who will benefit from Calabrio's
technologies, exceptional service and products that evolve with
modern contact centers' needs."
"Rankings on G2 reports are based on data provided to us by real
software buyers," said Sara Rossio,
Chief Product Officer at G2. "Potential buyers know they can trust
these insights when researching and selecting software because
they're rooted in vetted, verified and authentic reviews."
In G2's Summer 2024 Reports, Calabrio's dedication to customer
success is underscored by the strong trust clients place in the
company and its solutions. Calabrio plans to continue making
customer-centric software enhancements in the coming year, with a
series of partner announcements soon. As they continue to evolve
and grow, the company remains steadfast in its mission to empower
businesses with the tools they need to thrive in today's dynamic
marketplace.
To learn more, view G2's Summer 2024 Reports here.
About Calabrio
Calabrio is a trusted ally to leading brands. The digital
foundation of a customer-centric contact center, the Calabrio ONE
workforce performance suite helps enrich and understand human
interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and
boost workforce efficiency using connected data, AI-fueled
analytics, automated workforce management, and personalized
coaching. Only Calabrio ONE unites workforce optimization (WFO),
agent engagement, and business intelligence solutions into a
cloud-native, fully integrated suite that adapts to your
business.
Calabrio, Calabrio ONE and the Calabrio logo are registered
trademarks or trademarks of Calabrio, Inc. All other trademarks
mentioned in this document are the property of their respective
owners.
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Media Contact
Gabrielle DiMarco, Calabrio,
512-599-4015, calabrio@touchdownpr.com, calabrio.com
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SOURCE Calabrio