With C1's OnGuard platform and managed services, Foundever
enhances customer experience excellence
BLOOMINGTON, Minn., July 16,
2024 /PRNewswire/ -- C1, the global technology
solution provider, today announced insights into its partnership
with Foundever™, a global leader in the customer experience (CX)
industry. C1 has empowered Foundever's contact center business with
24-7 monitoring across all its global sites. With C1's OnGuard
monitoring platform and managed services, Foundever is able to more
effectively support its 170,000 agents on the frontlines delivering
high quality customer experiences.
Foundever's clients expect a robust foundation for tracking
customer sentiment. The company's mission is to make things simple
and to be the solutions and the team behind the best
experiences for the world's leading brands. To do so requires all
the modern communication channels, including telephony, chat,
instant message, and social, with the ability to add any new
channels as they come along or as its clients choose to use with
their customers. With C1 OnGuard, Foundever now has visibility
across all those communication channels, enabling Foundever to
enhance its ability to deliver a consistent, resilient customer
experience.
"We no longer worry about outages," said Jason Skaria, Global CIO of Foundever. "C1
continues to help us not just with our telephony platform, but also
with our call recording platform and some of the other adjunct
pieces that are part of that telephony."
Foundever implemented OnGuard to support its digital
environments, including those technologies that are important to
the customer experience.
"I feel like the people from C1 are actually part of our team,"
said Skaria. "They know our platform inside and out, and they
understand connectivity and capacity. I can reach out whenever we
have a problem or a question, and they have the answers at their
fingertips. When we have any new requirements, we can jump right
into a conversation with them and start providing a solution."
"C1 is honored to be Foundever's partner for more than a
decade," said Jeffrey Russell, CEO
of C1. "C1 OnGuard helps them safeguard their ability to deliver on
their brand promise of providing the best experiences for the
world's leading brands. We look forward to continuing this valued
partnership."
The partnership between Foundever and C1 is an example of the
way companies can drive their digital transformations to align with
customer preferences. By removing barriers to efficiency and
fostering a connected environment, C1's solutions have enhanced
Foundever's ability to elevate connected human experiences.
About Foundever™
Foundever™ is a global leader in the customer experience (CX)
industry. With 170,000 associates across the globe, we're the team
behind the best experiences for +800 of the world's leading and
digital-first brands. Our innovative CX solutions, technology and
expertise are designed to support operational needs for our clients
and deliver a seamless experience to customers in the moments that
matter.
Supporting +9 million customer conversations every day in +60
languages across 45 countries, Foundever combines global strength
and scale with the agile, entrepreneurial approach of our
founder-led culture, enabling companies of all sizes and industries
to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on
LinkedIn, X, Facebook, YouTube and Instagram.
About C1
C1, the global technology solution provider elevating connected
human experiences, is transforming the industry by creating
connected experiences that make a lasting impact on customers, our
teams, and our communities. More than 6,000 customers use C1 every
day to help them build meaningful connections through innovative
and secure experiences. Our successful track record of tangible
positive business outcomes for our customers is a testament to our
ability to provide them with the highest level of customer
satisfaction, responsiveness, and deep domain expertise. C1
collaborates with nearly half of the Fortune 100, along with other
key global industry partners to deliver solutions with a total
lifecycle approach. C1 holds more than 5,600 technical
certifications across thousands of engineers throughout
North America and India, including three Customer Success
Centers. Learn more at onec1.com.
For further information, press only:
Meghan Keough, Chief Marketing
Officer
mkeough@onec1.com
Rebecca Sanders
media@foundever.com
Additional information:
Foundever case study
Foundever video interview
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SOURCE C1