HERNDON,
Va., Aug. 5, 2024 /PRNewswire/ -- FranConnect,
a leading provider of sales, operations, and marketing solutions
for franchise and multi-location businesses, announces the launch
of its new Operator and Frontline Employee Engagement solution.
This strategic initiative follows FranConnect's acquisition of
World Manager, a global provider of learning management and
frontline employee engagement solutions. By seamlessly integrating
World Manager's complementary, enterprise learning
management and content creation capabilities to FranConnect's
best-in-class operational platform, it revolutionizes how
multi-location businesses drive team engagement, brand consistency
and unit performance.
FranConnect revolutionizes how
multi-location businesses drive team engagement, brand consistency
and unit performance.
This robust new solution empowers multi-location businesses to
develop and deploy highly customized branded content to support
operator and front-line employee training for improved onboarding
and engagement, enabling brands to track engagement success at the
unit-level. Operation teams will be better equipped to deliver and
monitor best practice training, access up-to-the-minute data, staff
training results, performance appraisals and satisfaction surveys
with benchmark reporting.
Unlike traditional Learning Management Systems (LMS),
FranConnect's solution leverages core best practices already
embedded in its platform to inform how brands need to deploy
frontline and operator training. The result is highly engaged team
members who not only adhere to the brand standards but also elevate
customer experiences and unit performance.
Key features include:
Comprehensive Operational Support:
- Personalized learning paths integrated with daily
workflows
- Mobile access for on-the-go learning and application
- Real-time performance insights linked to relevant training
modules
Enhanced Employee Engagement and Development:
- Custom eLearning modules for various roles
- Gamification elements to boost motivation
- Mobile accessibility for flexible learning
- Career development pathways for all staff levels
"We are addressing a huge barrier to growth for multi-location
businesses, which is poor customer experiences stemming from
ineffectively trained operators and frontline employees," said
Gabby Wong, CEO of FranConnect. "Most LMS work as standalone,
siloed applications disconnected from performance data. Our core
philosophy is that a strong learning and development function is an
essential channel for driving operational success. Our learning and
development capabilities are now fully embedded
into FranConnect's operational platform, and therefore
employee development playbooks, learning pathways, and engagement
best practices can be informed, created and deployed based on
operational goals and performance analytics from across the
brand."
For more information on FranConnect's products or to schedule a
demo of the platform, visit www.franconnect.com.
About FranConnect
FranConnect is the leading enterprise software provider for
franchise and multi-location businesses. For over 20 years, the
FranConnect platform has served as the backbone for sales,
operations, and marketing for over 1,500 brands and one million
locations worldwide. Iconic brands such as SPARC/Authentic Brands
(Forever 21), Tropical Smoothie Café, Authority Brands, and Papa
John's rely on FranConnect to expand locations, streamline unit
operations, enhance collaboration, and improve profitability.
Backed by private equity investor Serent Capital, FranConnect is
headquartered in Herndon,
Virginia, with global offices in Australia, India, Colombia, and Canada. For more information, visit
www.franconnect.com.
Contact:
Lorena Garcia
SVP of Marketing, FranConnect
571-659-3830
Lorena.garcia@franconnect.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/franconnect-launches-new-operator-and-frontline-employee-engagement-solution-to-elevate-operational-excellence-for-multi-location-businesses-302214614.html
SOURCE FranConnect