TORONTO, Aug. 8, 2024
/PRNewswire/ - IKO, a worldwide leader in the roofing,
waterproofing and insulation industries for residential and
commercial markets, today announced the launch of its new Warranty
Portal. Designed to simplify and expedite the warranty process for
commercial customers across the U.S. and Canada, the new portal offers a transparent
and streamlined experience.
Available in both English and French, the Warranty Portal
provides IKO Approved Applicator Program (IAAP) Contractors with a
user-friendly interface that allows them to easily submit warranty
information online, track the progress of their submissions, and
receive timely updates, keeping them informed at every step.
"We're thrilled to introduce the Warranty Portal as a key part
of our commitment to improving customer service," said Derek Fee, warranty services manager at IKO
North America. "This new system not only speeds up the warranty
process, but also provides our customers with greater transparency
and control. It's an exciting step forward in our ongoing efforts
to leverage technology to meet the evolving needs of our
clients."
The Warranty Portal is designed with user convenience in mind.
Customers can now:
- Access Real-Time Updates: Receive notifications
about the status of their warranty, including messages, drafts,
under review, approved and in-progress stages.
- Save and Continue: Begin the warranty process and
save their progress if all information is not available, allowing
them to return and complete it at their convenience. The platform's
color-coded system enhances ease of use and navigation.
- Edit During Review: Request to make changes to
their submissions even while under review, ensuring accuracy and
completeness.
The development of the Warranty Portal was guided by customer
feedback, ensuring the platform meets the needs and expectations of
its users. The IKO Commercial team will provide hands-on training
and will support customers with training videos and detailed
walkthrough documents to facilitate a smooth transition to the new
system. As agility is one of IKO's core values, IKO will continue
to update the Warranty Portal as required to ensure it remains
responsive to user needs and industry developments.
The launch of the Warranty Portal, following the recent
unveiling of IKO Commercial's new website, embodies the company's
commitment to helping professionals 'Specify with
Confidence' and underscores IKO's dedication to digital
innovation and customer-centric solutions. These initiatives are
part of IKO's broader strategy to enhance the customer experience
through modern technology and streamlined processes.
Visit www.iko.com/comm to learn more.
About IKO
IKO is a worldwide leader in the roofing, waterproofing and
insulation industry for residential and commercial markets. A
vertically integrated company, IKO operates more than 35
manufacturing plants throughout North America and
Europe. IKO is a family-owned business established in
1951.
www.iko.com/comm
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SOURCE IKO INDUSTRIES INC.