Ushur recognized as a leading vendor for LLM and Hyperautomation in the 2024 Gartner Hype Cycle for Healthcare Payers
August 15 2024 - 11:00AM
Ushur, the leader in AI-powered Customer Experience Automation™
(CXA), today announced its recognition in the 2024 Gartner Hype
Cycle for Healthcare Payers, an annual report tracking emerging
technologies along their evolution towards market maturity. This
report assists healthcare payers in making strategic planning and
purchasing decisions to address current needs while anticipating
future demands.
Ushur is featured in the LLM and hyperautomation markets
alongside Google, Microsoft, Pegasystems and UiPath for using
vertical-specific Generative AI to improve member experiences
through no code, easy-to-consume solutions. Gartner forecasts that
both technology markets will reach peak productivity within the
next two to five years, with a number of high-value payer use cases
already in early stages of production use.
Gartner observed that 79% of healthcare payer organizations are
formally assessing LLM use cases, with funding initiatives tripling
in the last six months. “A tightening fiscal environment combined
with structural changes in member populations drive the need for
increased workforce efficiency,” states Gartner healthcare analysts
Mandi Bishop, Austynn Eubank and Connie Salgy.
Ushur has developed purpose-built LLMs with vertical-specific
guardrails, finely tuned with healthcare terminology and tasks to
automate micro-engagements across the member journey. Many
healthcare payers are leveraging LLMs to reduce operational costs
and enhance experiences in areas such as prior authorization, plan
enrollment, provider contracts, claims documentation and request
for proposal (RFP) responses.
Gartner defines hyperautomation as an orchestration of task and
process-level tools to identify, assess and automate business and
IT opportunities for greater operational efficiency. Gartner
states, “AI/ML, low-code/no-code development platforms and GenAI
are the top three automation-enabling technologies that respondents
indicate they have deployed or plan to deploy within the next two
years.”
Ushur’s Experience Operating System (XOS) offers GenAI-powered
member engagement through no-code AI Agents, making proactive
self-service a strategic play in healthcare payers’ overarching
hyperautomation initiatives.
“With so many advances on the Healthcare technology horizon,
it’s exciting to see all themes converging around the use of
Generative AI-driven automation to reduce staff burnout and elevate
member and patient experiences and outcomes,” states Yvonne
Daugherty, Global Head of Industries at Ushur. “Payers are
grappling with rising healthcare costs, changing consumer demands
and increasing regulatory pressure. They’re doubling down on
investments in new technology and innovative resources that offer
industry-proven AI solutions to future-proof their business.”
Gartner’s Hype Cycle offers 22 innovations leveraging data and
analytics, cloud, machine learning, automation, AI and generative
AI to drive better experiences while increasing operating margins.
Given the shifts in demographics, health status and insurance
coverage amongst populations, Ushur recognizes the need for
healthcare payers to adapt with urgency and ease. Ushur’s no-code
approach helps enterprises modernize their experience and
operations with fast time-to-value, harnessing the latest
advancements in LLMs and hyperautomation through a
HITRUST-certified, HIPAA-secure, customer-first lens.
To obtain a full copy of the report, please visit Gartner’s Hype
Cycle homepage here.
About UshurUshur delivers the world’s first
AI-powered Customer Experience Automation™ (CXA) platform and
Experience Operating System, purpose-built from the ground up to
intelligently automate entire customer journeys end to end.
Designed to provide delightful, hyper-personalized customer
experiences through rapid issue resolution and unified, omnichannel
engagement, Ushur is the first-of-its-kind system of enterprise
intelligence. It combines Conversational Automation and Knowledge
Work Automation in a secure, no-code, cloud-native SaaS platform to
digitally transform every step of the complete enterprise customer
experience, from Micro-Engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC,
Aflac Ventures and Iron Pillar, Ushur’s Customer Experience
Automation solutions are currently in production at some of the
leading healthcare and insurance companies across the globe,
including Irish Life, Aflac, Unum, Aetna and Cigna.
Media ContactChris
Ulbrichushur@firebrand.marketing415 848 9175