TeamViewer research highlights the need for seamless
technology connectivity to drive financial, operational and
cybersecurity performance
GÖPPINGEN, Germany, Sept. 11,
2024 /PRNewswire/ -- Research released today shows
that 39% of UK businesses with excellent
technology connectivity say their financial performance is
among the leaders in their industry. In addition, 62% say that
excellent tech connectivity gives them a competitive edge.
TeamViewer, a leading global provider of remote connectivity and
workplace digitalisation solutions, undertook global research
conducted by FT Longitude to uncover 'The Real Value of Technology
Connectivity'.
In addition, 34% of global businesses with excellent
connectivity say their operational performance is on par with
industry leaders but only 19% with good connectivity say
this is the case. Seamless connectivity, the extent to which staff
can operate and connect without interruptions, and what all
businesses should be aiming for, also increases resilience and
supports risk management.
In particular, better connectivity helps organisations to
withstand the growing threat of cyberattacks. Only 25% of UK
businesses believe that they are among the leaders in their sector
for cybersecurity performance, meaning the UK has the lowest faith
in its cybersecurity performance across all countries surveyed.
"It's clear from the research that connectivity isn't just about
driving workforce productivity and efficiencies. The approach of
shifting connectivity from a supporting role and cost centre to one
that empowers the business has an impact on growth, and ultimately
revenue. Fragmented systems blunt competitive advantage so just
being good is not good enough when it comes to connectivity.
Businesses need seamless integration and harmonization of data to
fully realise the opportunities that technologies like augmented
reality (AR) and artificial intelligence (AI) bring," said
Mei Dent, chief product and
technology officer, TeamViewer.
The research found that only 1 in 20 businesses say their
technology is seamless across their organisation. This means that
94% of UK businesses know they still have some way to go to
reach seamless connectivity.
The need to close this gap is clear to UK organisations:
- 65% of UK respondents state that the impact of technology
connectivity allows for better customer interactions and increases
customer satisfaction
- 85% say it enables better innovation
- 73% believe it allows more time for considered decision
making
- 85% consider it an important aspect of working at their company
increasing talent retention.
What is holding organisations back?
Global organisations with gaps in connectivity (those who say
they have good connectivity but not excellent or seamless) are more
likely to be held back by differences between departments within
their organisation (30%) and the inability to show the ROI of tech
connectivity (27%). Whereas those who say they have excellent
connectivity are most likely to be held back by concerns about
cybersecurity (24%). So, cybersecurity is both a benefit and a
hindrance to better connectivity.
There is also a lack of trust in internal data in almost all UK
organisations. The top reasons undermining trust in data are
multiple versions of the truth within the company based on
different data sets (37%), conflicting data management practices
(34%) and too many instances of poor hardware reliability
(31%).
Interestingly this mistrust of internal data varies across
company size. It is more likely to be driven by lack of data
literacy in smaller organisations globally. 40% of workers at
companies generating between (US) $10
– $49.99 million in yearly revenue
report a lack of data literacy among employees, compared to the 21%
of workers at companies generating US $10
billion and above.
A company's ability to connect to any device, application and
system in its infrastructure, and to make use of existing data, has
an outsized influence on performance. Whether it is smarter
logistics operations or remote technical guidance, access to
knowledge from any device, at any time, helps people work smarter
and reduces the mistrust that there are multiple versions of truth
in data.
TeamViewer's research found that 36% of UK respondents rate
their data and system access as average or poor outside company
premises, even at home. In addition, 38% have the same
concerns about company facilities other than their usual base.
Dent continued, "There is a long way to go for companies to
achieve seamless connectivity, but the benefits far outweigh the
initial investment of time and resources. Doing nothing also has a
cost. With many struggling with increased competition and a lack of
skilled labour available, organisations need to do all they can to
attract and retain the best talent. And one way to do this is to
offer a working environment with integrated systems and
connectivity that makes it a great place to work and thrive in
their careers."
Notes to editors
This research was conducted by FT Longitude between March and
April 2024. 500 business leaders
across six countries took part: Australia, Canada, Japan, Germany, United
Kingdom and the United
States. Business leaders represented enterprises from the
automotive, industrial manufacturing, IT, logistics, transport
& distribution, financial services, retail, public sector and
utilities industries.
Definitions of connectivity:
- Excellent connectivity – Mostly seamless with a few areas
– e.g. individual functions, geographies, or operational
activities – working in technology and data silos
- Good connectivity – Mostly good connectivity but with
improvements to be made in several operational areas
About TeamViewer
TeamViewer is a leading global technology company that provides
a connectivity platform to remotely access, control, manage,
monitor, and repair devices of any kind – from laptops and mobile
phones to industrial machines and robots. Although TeamViewer is
free of charge for private use, it has around 640,000 subscribers
and enables companies of all sizes and from all industries to
digitalize their business-critical processes through seamless
connectivity. Against the backdrop of global megatrends like device
proliferation, automation and new work, TeamViewer proactively
shapes digital transformation and continuously innovates in the
fields of Augmented Reality, Internet of Things and Artificial
Intelligence. Since the company's foundation in 2005, TeamViewer's
software has been installed on more than 2.5 billion devices around
the world. The company is headquartered in Goppingen, Germany, and employs more than 1,500 people
globally. In 2023, TeamViewer achieved a revenue of around
EUR 627 million. TeamViewer SE (TMV)
is listed at Frankfurt Stock Exchange and belongs to the MDAX.
Further information can be found at
https://www.teamviewer.com/.
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