The partnership gives Aprecomm a strategic
foothold in the high-growth alternative network provider (alt-net)
market and empowers Kloud9 to build better-connected experiences
for its subscribers, increase customer satisfaction and reduce
support costs.
LONDON, Sept. 11,
2024 /PRNewswire/ -- Aprecomm (www.aprecomm.ai), the
intuitive network and customer experience platform provider,
announced today that Kloud9 (www.kloud9.co.uk), one of the
fastest-growing alternative telecom service providers, will deploy
its suite of AI-powered customer experience applications to enhance
connectivity offerings for broadband customers throughout the UK.
Kloud9 will begin deploying Aprecomm's platform in September 2024.
Serving both residential and business subscribers, Aprecomm's
solution will help Kloud9 build on its mission to transform
everyday connectivity into a seamless and enjoyable journey,
enhancing how consumers live and work.
"We needed to select a partner who shares the same passion for
customer experience which is the cornerstone of our offering and a
key market differentiator", commented Tom
Henaghen, Operations Director, of Kloud9. "We now have the
cloud-based tools needed to rapidly deploy, upgrade and
optimize our services, while access to real-time network and
application performance data will enable us to streamline our
support approach, creating better experiences for subscribers and
generating cost-efficiencies within our business."
By using sophisticated artificial intelligence, including a
unique quality of experience algorithm, Aprecomm is helping service
providers pave the way to the intuitive zero-touch networks
of the future by taking a self-optimizing and self-healing approach
to WiFi customer experience. Its unique product portfolio is
field-proven to increase subscriber satisfaction and reduce
operational costs where service providers have seen several
operational improvements[1] across 100% of their
subscriber bases such as a 62% reduction in truck rolls, a 35%
improvement in first-call resolutions and a 30% reduction in call
resolution times.
"We're excited to partner with Kloud9 and bring our advanced AI
products to help the dynamic and high-growth alt-net community
challenge the status quo in the UK and Ireland," said Pramod Gummaraj, Founder &
CEO of Aprecomm. "Our mission is to help service providers build
intuitive networks by providing software that understands and
dynamically adapts to the unique needs of every broadband
subscriber. We're confident that Kloud9 will see an immediate
benefit of increased WiFi performance and improvements in customer
satisfaction, saving support costs, and reducing churn."
To mark its commitment to the market, Aprecomm has established
an instance of its Software-as-a-Service (SaaS) cloud in the UK.
The partnership with Kloud9 will also expand Aprecomm's consumer
premises (CPE) device ecosystem, of over 50 manufacturers and 180
individual models when its software is integrated into Kloud9's
Linksys gateway.
Aprecomm is showcasing its platform on stand #167 at Connected
Britain in London on the 11th and
12th of September 2024. To
learn more about the company's offerings and its partnership with
Kloud9, request a meeting here.
About Aprecomm
Aprecomm harnesses the power of AI to provide a unique
applications suite that enables service providers to create
self-optimizing and self-healing broadband networks.
Our quality of experience engine monitors and optimizes WiFi
performance to ensure that consumers enjoy the best possible
internet experiences, while our cloud-based support applications
leverage real-time data to predict and resolve customer service
issues before they happen, saving providers time and money.
Aprecomm manages over 7 million home and business locations
partnering with more than 45 service providers worldwide.
Together, we are making intuitive networks a reality.
Follow Aprecomm on LinkedIn here.
Visit www.aprecomm.ai to discover more.
Press contacts:
Srivatsa Singh: srivatsa@broadnection.com
Prashant Singh:
prashant@broadnection.com
About Kloud9
With over two decades of experience in the telecommunications
sector, Kloud9 is a seasoned leader in delivering large-scale fibre
infrastructure projects. As a premier provider of ultra-fast
internet solutions, Kloud9 connects multiple dwelling units,
commercial buildings, and rural areas across the UK. Focused on
reliability, speed, and unparalleled customer service, Kloud9 is
dedicated to bridging the digital divide and empowering communities
and businesses with cutting-edge connectivity.
Kloud9 is not just building infrastructure—it's building the
future of connected living.
Contact Information:
Kloud9 Web – https://kloud9.co.uk
Kloud9 Sales Support - 0333 996 1000
Kloud9 Email – info@kloud9.co.uk
Press contacts:
Sian Loehrer:
sian@kloud9.co.uk
Vikki Jackson:
vikki@kloud9.co.uk
[1] Data sampled from a broadband service provider who
monitored 400,000 subscribers over 12 months ending August 2022.
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SOURCE Aprecomm