STOCKHOLM, Dec. 17,
2024 /PRNewswire/ -- Planhat has been named as a
Leader in the IDC MarketScape Worldwide Customer Success
Applications Vendor Assessment across both current capabilities and
market-readiness of future strategies.* This accolade comes on the
heels of Planhat's recognition as a Leader in Gartner's Magic
Quadrant™ for Customer Success Management Platforms.
Planhat has always been the customer platform built to serve
your entire organization. IDC reports:
"Innovative product design leads to significant flexibility in
the implementation and how it can capture customer data and present
it to users. The company's licensing model was designed to
strategically support growth across an entire organization."
And yet – unlike other vendors – this flexibility does not come
at the cost of slow time to value or difficulty to adopt. IDC
highlights Planhat's integrability:
"From its inception, Planhat was designed to integrate easily
with any data source and focus on ensuring the quality of that data
leading to more accurate insights and results."
For this reason, Planhat continues to lead both in the
completeness of its vision of unlocking company-wide customer
success, and its capacity to execute at every level – be it through
innovative licensing; ease and depth of integration; flexibility of
implementation; or intuitiveness of interface – to support
strategic growth across an entire organization. Planhat's CEO,
Kaveh Rostampor, says:
"Planhat represents a decade of investment in flexible,
intuitive technologies designed to unify customer data and the
teams relying on it. As AI reimagines what's possible with data,
we're seeing accelerating adoption of customer-centric data models
like Planhat – which empower users not just to extract meaningful
insight, but convert it into action."
Download the report here.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of technology and service
suppliers in a given market. The research methodology utilizes a
rigorous scoring methodology based on both qualitative and
quantitative criteria that results in a single graphical
illustration of each vendor's position within a given market. IDC
MarketScape provides a clear framework in which the product and
service offerings, capabilities and strategies, and current and
future market success factors of IT and telecommunications vendors
can be meaningfully compared. The framework also provides
technology buyers with a 360-degree assessment of the strengths and
weaknesses of current and prospective vendors.
*Source: IDC, "IDC MarketScape: Worldwide Customer Success
Applications 2024 Vendor Assessment" doc #US51812024, December 2024.
Contact: Ambera Cruz,
marketing@planhat.com
View original
content:https://www.prnewswire.co.uk/news-releases/planhat-is-named-a-customer-success-leader-by-idc-302333875.html