Form 10-Q - Quarterly report [Sections 13 or 15(d)]

Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_________________________________________________

FORM 10-Q

_________________________________________________


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
			For the quarterly period ended September 30, 2024


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
			For the transition period from to

Commission File Number: 001-39399

JAMF HOLDING CORP.

(Exact name of registrant as specified in its charter)


Delaware (State or other jurisdiction of incorporation or organization)						82-3031543 (I.R.S. Employer Identification No.)

100 Washington Ave S, Suite 1100

Minneapolis, MN 55401

(Address of principal executive offices)

(612) 605-6625

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading symbol	Name of each exchange on which registered
Common Stock, $0.001 par value per share	JAMF	The NASDAQ Stock Market LLC

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.


Large accelerated filer ☒	Accelerated filer ☐	Non-accelerated filer ☐
Smaller reporting company ☐		Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

On October 29, 2024, the registrant had 128,444,986 shares of common stock, $0.001 par value, outstanding.

Table of Contents

JAMF HOLDING CORP.

TABLE OF CONTENTS


		PAGE
PART I.	FINANCIAL INFORMATION	4

Item 1.	Financial Statements (unaudited)	4
	Condensed Consolidated Balance Sheets — September 30, 2024 and December 31, 2023	4
	Condensed Consolidated Statements of Operations — Three and Nine Months Ended September 30, 2024 and 2023	5
	Condensed Consolidated Statements of Comprehensive Income (Loss) — Three and Nine Months Ended September 30, 2024 and 2023	6
	Condensed Consolidated Statements of Stockholders’ Equity — Three and Nine Months Ended September 30, 2024 and 2023	7
	Condensed Consolidated Statements of Cash Flows — Nine Months Ended September 30, 2024 and 2023	9
	Notes to Condensed Consolidated Financial Statements	11
	Note 1. Basis of presentation and description of business	11
	Note 2. Summary of significant accounting policies	12
	Note 3. Financial instruments fair value	15
	Note 4. Acquisitions	16
	Note 5. Goodwill and other intangible assets	18
	Note 6. Leases	19
	Note 7. Commitments and contingencies	20
	Note 8. Debt	20
	Note 9. Stock-based compensation	21
	Note 10. Net loss per share	24
	Note 11. Income taxes	24
	Note 12. Related party transactions	24
	Note 13. Restructuring activities	25
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	29
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	45
Item 4.	Controls and Procedures	45

PART II.	OTHER INFORMATION	47
Item 1.	Legal Proceedings	47
Item 1A.	Risk Factors	47
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	47
Item 3.	Defaults Upon Senior Securities	47
Item 4.	Mine Safety Disclosures	47
Item 5.	Other Information	47
Item 6.	Exhibits	49

Signatures		50

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GLOSSARY

We use acronyms, abbreviations, and other defined terms throughout this quarterly report on Form 10-Q. These terms are defined below. Jamf Holding Corp. and its wholly owned subsidiaries, collectively, are referred to as the “Company,” “we,” “us,” or “our.”


Term						Definition
2020 Credit Agreement						Credit agreement dated July 27, 2020, as amended, supplemented, or modified
2020 Plan						Jamf Holding Corp. Omnibus Incentive Plan
2020 Revolving Credit Facility						Revolving credit facility available under the 2020 Credit Agreement
2021 ESPP						Jamf Holding Corp. 2021 Employee Stock Purchase Plan
2024 Credit Agreement						Credit agreement, dated as of May 3, 2024
2024 Revolving Credit Facility						Revolving credit facility available under the 2024 Credit Agreement
2026 Notes						Convertible Senior Notes due 2026
ARR						Annual Recurring Revenue
AWS						Amazon Web Services
ASC 606						ASC Topic 606, Revenue from Contracts with Customers
ASC 850						ASC Topic 850, Related Party Disclosures
ASU						Accounting Standards Update
Board						Board of Directors
CCA						Cloud computing arrangement
CEO						Chief executive officer
CODM						Chief operating decision maker
Current Period ARR						ARR from the same cohort of customers used to calculate Prior Period ARR as of the current period end
dataJAR						Data Jar Ltd.
dataJAR Purchase Agreement						Share Purchase Agreement, dated as of July 13, 2023, entered into in connection with the acquisition of dataJAR
Digita						Digita Security LLC
EUR						Euro
Exchange Act						The Securities Exchange Act of 1934, as amended
FASB						Financial Accounting Standards Board
GAAP						U.S. generally accepted accounting principles
GBP						British pound sterling
IT						Information technology
JNGF						Jamf Nation Global Foundation
JNUC						Jamf Nation User Conference
MSP						Managed services provider
Prior Period ARR						ARR from the cohort of all customers as of 12 months prior to period end
RSU						Restricted stock unit
SaaS						Software-as-a-service
SEC						Securities and Exchange Commission
SMBs						Small-to-medium-sized businesses
UK						United Kingdom
U.S.						United States
Vista						Vista Equity Partners, LLC and its affiliates
ZecOps						ZecOps, Inc.

Table of Contents

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except share and per share amounts)


	September 30, 2024		December 31, 2023
	(Unaudited)
Assets
Current assets:
Cash and cash equivalents	$	218,426	$	243,576
Trade accounts receivable, net of allowances of $460 and $444 at September 30, 2024 and December 31, 2023, respectively	114,018		108,240
Deferred contract costs	26,643		23,508
Prepaid expenses	18,861		14,255
Other current assets	20,787		13,055
Total current assets	398,735		402,634
Equipment and leasehold improvements, net	18,773		15,184
Goodwill	900,092		887,121
Other intangible assets, net	160,505		187,891
Deferred contract costs, non-current	56,679		53,070
Other assets	49,426		43,752
Total assets	$	1,584,210	$	1,589,652
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable	$	21,965	$	25,909
Accrued liabilities	69,526		77,447
Income taxes payable	1,430		1,248
Deferred revenue	326,107		317,546
Total current liabilities	419,028		422,150
Deferred revenue, non-current	52,110		55,886
Deferred tax liability, net	5,327		5,952
Convertible senior notes, net	368,883		366,999
Other liabilities	18,333		21,118
Total liabilities	863,681		872,105
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at September 30, 2024 and December 31, 2023; no shares issued and outstanding at September 30, 2024 and December 31, 2023	—		—
Common stock, $0.001 par value, 500,000,000 shares authorized at September 30, 2024 and December 31, 2023; 128,271,786 and 126,938,102 shares issued and outstanding at September 30, 2024 and December 31, 2023, respectively	125		126
Additional paid‑in capital	1,241,716		1,162,993
Accumulated other comprehensive loss	(15,135)		(26,777)
Accumulated deficit	(506,177)		(418,795)
Total stockholders’ equity	720,529		717,547
Total liabilities and stockholders’ equity	$	1,584,210	$	1,589,652

The accompanying notes are an integral part of these condensed consolidated financial statements.

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JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except share and per share amounts)

(unaudited)


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Revenue:
Subscription	$	156,070	$	138,521	$	453,851	$	396,342
Services	3,192		3,956		10,395		12,594
License	24		148		179		990
Total revenue	159,286		142,625		464,425		409,926
Cost of revenue:
Cost of subscription (exclusive of amortization expense shown below)	29,149		25,009		85,300		72,354
Cost of services (exclusive of amortization expense shown below)	3,831		3,736		11,220		10,413
Amortization expense	3,048		3,494		9,604		10,102
Total cost of revenue	36,028		32,239		106,124		92,869
Gross profit	123,258		110,386		358,301		317,057
Operating expenses:
Sales and marketing	60,056		64,239		186,743		188,337
Research and development	35,977		34,704		104,992		101,501
General and administrative	36,136		35,896		102,761		100,298
Amortization expense	6,948		7,420		20,741		21,908
Total operating expenses	139,117		142,259		415,237		412,044
Loss from operations	(15,859)		(31,873)		(56,936)		(94,987)
Interest income, net	1,574		1,687		5,255		4,453
Foreign currency transaction gain (loss)	3,354		(2,647)		3,373		(995)
Loss before income tax (provision) benefit	(10,931)		(32,833)		(48,308)		(91,529)
Income tax (provision) benefit	(1,310)		556		(3,719)		(1,147)
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)
Net loss per share, basic and diluted	$	(0.10)	$	(0.26)	$	(0.41)	$	(0.74)
Weighted‑average shares used to compute net loss per share, basic and diluted	127,995,266		125,537,246		127,736,456		124,455,109

The accompanying notes are an integral part of these condensed consolidated financial statements.

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JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)

(in thousands)

(unaudited)


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)
Other comprehensive income (loss):
Foreign currency translation adjustments	13,143		(7,694)		11,642		3,900
Total other comprehensive income (loss)	13,143		(7,694)		11,642		3,900
Comprehensive income (loss)	$	902	$	(39,971)	$	(40,385)	$	(88,776)

The accompanying notes are an integral part of these condensed consolidated financial statements.

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JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(in thousands, except share amounts)

(unaudited)


	Stock Class			Additional Paid‑In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Stockholders’ Equity
	Common
	Shares	Amount

Three Months Ended September 30, 2024:

Balance, June 30, 2024	127,466,599	$	124	$	1,214,340	$	(28,278)	$	(493,936)	$	692,250
Exercise of stock options	317,251	1		1,969		—		—		1,970
Vesting of restricted stock units	487,936	—		—		—		—		—
Stock-based compensation	—	—		25,407		—		—		25,407
Foreign currency translation adjustments	—	—		—		13,143		—		13,143
Net loss	—	—		—		—		(12,241)		(12,241)
Balance, September 30, 2024	128,271,786	$	125	$	1,241,716	$	(15,135)	$	(506,177)	$	720,529

Three Months Ended September 30, 2023:

Balance, June 30, 2023	124,890,541	$	125	$	1,105,703	$	(28,357)	$	(369,108)	$	708,363
Exercise of stock options	370,564	—		2,675		—		—		2,675
Vesting of restricted stock units	464,899	1		—		—		—		1
Stock-based compensation	—	—		28,349		—		—		28,349
Foreign currency translation adjustments	—	—		—		(7,694)		—		(7,694)
Net loss	—	—		—		—		(32,277)		(32,277)
Balance, September 30, 2023	125,726,004	$	126	$	1,136,727	$	(36,051)	$	(401,385)	$	699,417

The accompanying notes are an integral part of these condensed consolidated financial statements.

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JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (continued)

(in thousands, except share amounts)

(unaudited)


	Stock Class			Additional Paid‑In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Stockholders’ Equity
	Common
	Shares	Amount

Nine Months Ended September 30, 2024:

Balance, December 31, 2023	126,938,102	$	126	$	1,162,993	$	(26,777)	$	(418,795)	$	717,547
Repurchase and retirement of common stock	(2,000,000)	(2)		—		—		(35,355)		(35,357)
Exercise of stock options	620,889	1		3,725		—		—		3,726
Vesting of restricted stock units	2,503,748	—		—		—		—		—
Issuance of common stock under the employee stock purchase plan	209,047	—		2,729		—		—		2,729
Stock-based compensation	—	—		72,269		—		—		72,269
Foreign currency translation adjustments	—	—		—		11,642		—		11,642
Net loss	—	—		—		—		(52,027)		(52,027)
Balance, September 30, 2024	128,271,786	$	125	$	1,241,716	$	(15,135)	$	(506,177)	$	720,529

Nine Months Ended September 30, 2023:

Balance, December 31, 2022	123,170,172	$	123	$	1,049,875	$	(39,951)	$	(308,709)	$	701,338
Exercise of stock options	778,589	1		5,639		—		—		5,640
Vesting of restricted stock units	1,572,281	2		—		—		—		2
Issuance of common stock under the employee stock purchase plan	204,962	—		3,131		—		—		3,131
Stock-based compensation	—	—		78,082		—		—		78,082
Foreign currency translation adjustments	—	—		—		3,900		—		3,900
Net loss	—	—		—		—		(92,676)		(92,676)
Balance, September 30, 2023	125,726,004	$	126	$	1,136,727	$	(36,051)	$	(401,385)	$	699,417

The accompanying notes are an integral part of these condensed consolidated financial statements.

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JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

(unaudited)


	Nine Months Ended September 30,
	2024		2023
Operating activities
Net loss	$	(52,027)	$	(92,676)
Adjustments to reconcile net loss to cash provided by operating activities:
Depreciation and amortization expense	35,683		37,603
Amortization of deferred contract costs	19,791		15,565
Amortization of capitalized CCA implementation costs	1,065		—
Amortization of debt issuance costs	2,119		2,055
Non-cash lease expense	4,235		4,443
Provision for credit losses and returns	173		226
Stock-based compensation	72,269		78,082
Deferred tax benefit	(363)		(1,973)
Other	(4,462)		584
Changes in operating assets and liabilities:
Trade accounts receivable	(5,796)		(6,512)
Prepaid expenses and other assets	(18,690)		(7,071)
Deferred contract costs	(26,235)		(28,839)
Accounts payable	(4,059)		4,916
Accrued liabilities	(6,957)		(7,370)
Income taxes payable	200		500
Deferred revenue	4,521		20,512
Other liabilities	49		—
Net cash provided by operating activities	21,516		20,045
Investing activities
Acquisitions, net of cash acquired	—		(18,797)
Purchases of equipment and leasehold improvements	(6,674)		(2,522)
Purchase of investments	(2,500)		(750)
Other	(303)		(14)
Net cash used in investing activities	(9,477)		(22,083)
Financing activities
Debt issuance costs	(1,549)		—
Cash paid for offering costs	(872)		—
Cash paid for contingent consideration	—		(206)
Payment of acquisition-related holdback	(6,811)		(277)
Repurchase and retirement of common stock	(35,357)		—
Proceeds from the exercise of stock options	3,726		5,640
Net cash (used in) provided by financing activities	(40,863)		5,157
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	102		(190)
Net (decrease) increase in cash, cash equivalents, and restricted cash	(28,722)		2,929
Cash, cash equivalents, and restricted cash, beginning of period	250,809		231,921
Cash, cash equivalents, and restricted cash, end of period	$	222,087	$	234,850

The accompanying notes are an integral part of these condensed consolidated financial statements.

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JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (continued)

(in thousands)

(unaudited)


	Nine Months Ended September 30,
	2024		2023
Supplemental disclosures of cash flow information:
Cash paid for:
Interest	$	727	$	704
Income taxes, net of refunds	3,752		2,807
Non-cash activities:
Employee stock purchase plan	2,729		3,131
Operating lease assets obtained in exchange for operating lease liabilities	4,641		768
Purchases of equipment and leasehold improvements accrued but not paid	851		159

Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents	$	218,426	$	227,619
Restricted cash included in other current assets	3,661		3,631
Restricted cash included in other assets	—		3,600
Total cash, cash equivalents, and restricted cash	$	222,087	$	234,850

The accompanying notes are an integral part of these condensed consolidated financial statements.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Note 1. Basis of presentation and description of business

Description of business

We are the standard in managing and securing Apple at work, and we are the only company in the world that provides a complete management and security solution for an Apple-first environment that is designed to be enterprise secure, consumer simple, and protective of personal privacy. We help IT and security teams confidently protect the devices, data, and applications used by their workforce, while providing employees with the powerful and intended Apple experience. With Jamf’s software, devices can be deployed to employees brand new in the shrink-wrapped box, set up automatically and personalized at first power-on and administered continuously throughout the lifecycle of the device. Our customers are located throughout the world.

Basis of presentation and principles of consolidation

The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting. All intercompany accounts and transactions have been eliminated.

Unaudited interim condensed consolidated financial information

The interim condensed consolidated balance sheet as of September 30, 2024, the condensed consolidated statements of operations, of comprehensive income (loss), and of stockholders’ equity for the three and nine months ended September 30, 2024 and 2023, the condensed consolidated statements of cash flows for the nine months ended September 30, 2024 and 2023, and the related notes are unaudited. The condensed consolidated balance sheet as of December 31, 2023 was derived from our audited consolidated financial statements that were included in our Annual Report on Form 10-K for the year ended December 31, 2023, which was filed with the SEC on February 27, 2024. The accompanying unaudited condensed consolidated financial statements and related notes should be read in conjunction with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.

These unaudited interim condensed consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company. All adjustments made were of a normal recurring nature. The results for the three and nine months ended September 30, 2024 are not necessarily indicative of the results to be expected for the year ending December 31, 2024 or for any future period.

Use of estimates

The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Segment and geographic information

Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment.

Revenue by geographic region as determined based on the location where the sale originated were as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
The Americas (1)	$	104,750	$	95,469	$	307,968	$	276,720
Europe, the Middle East, India, and Africa	41,399		36,639		119,709		102,365
Asia Pacific	13,137		10,517		36,748		30,841
	$	159,286	$	142,625	$	464,425	$	409,926

(1) The vast majority of our Americas revenue comes from the U.S.

Note 2. Summary of significant accounting policies

The Company’s significant accounting policies are discussed in Note 2 to the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. There have been no significant changes to these policies during the three and nine months ended September 30, 2024. The following describes the impact of certain policies.

Revenue recognition

The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606.

Disaggregation of Revenue

The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature. Revenue from subscription and non-subscription contractual arrangements were as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
SaaS subscription and support and maintenance	$	151,485	$	133,626	$	439,992	$	380,954
On‑premise subscription	4,585		4,895		13,859		15,388
Subscription revenue	156,070		138,521		453,851		396,342
Professional services	3,192		3,956		10,395		12,594
Perpetual licenses	24		148		179		990
Non‑subscription revenue	3,216		4,104		10,574		13,584
Total revenue	$	159,286	$	142,625	$	464,425	$	409,926

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance, and services in advance. Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Balance, beginning of the period	$	370,206	$	355,051	$	373,432	$	346,150
Acquisitions	—		3,230		—		3,230
Revenue earned	(126,921)		(114,780)		(287,082)		(250,724)
Deferral of revenue	140,159		127,803		297,094		272,274
Other (1)	(5,227)		(1,550)		(5,227)		(1,176)
Balance, end of the period	$	378,217	$	369,754	$	378,217	$	369,754

(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.

There were no significant changes to our contract assets and liabilities during the three and nine months ended September 30, 2024 and 2023 outside of our sales activities.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancelable amounts to be invoiced. As of September 30, 2024, the Company had $525.2 million of remaining performance obligations, with 72% expected to be recognized as revenue over the succeeding 12 months, and the remainder generally expected to be recognized over the three years thereafter.

Deferred Contract Costs

Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, “contract costs”), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year.

Total amortization of contract costs was $6.9 million and $5.6 million for the three months ended September 30, 2024 and 2023, respectively, and $19.8 million and $15.6 million for the nine months ended September 30, 2024 and 2023, respectively.

The Company periodically reviews these deferred contract costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the three and nine months ended September 30, 2024 or 2023.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Cloud computing arrangements

Capitalized costs associated with the implementation of cloud computing arrangements were as follows:


Balance Sheet Classification	September 30, 2024		December 31, 2023
	(in thousands)
Other current assets	$	6,388	$	1,860
Other assets	19,245		10,891
Capitalized cloud computing implementation costs, gross	25,633		12,751
Less: accumulated amortization	(1,065)		—
Capitalized cloud computing implementation costs, net	$	24,568	$	12,751

Amortization expense related to capitalized cloud computing implementation costs was $1.1 million for both the three and nine months ended September 30, 2024.

Stock Repurchases

In May 2024, funds affiliated with Vista sold 8,956,522 shares of our common stock in an underwritten secondary offering. The Company did not receive any proceeds from the sale of common stock by Vista. In connection with this offering, we repurchased 2,000,000 shares of our common stock that were subject to the offering from the underwriters at the per-share price paid by the underwriters, or $17.52 per share, for an aggregate purchase price of $35.4 million. The Company funded the repurchase with existing cash on hand. These shares were purchased on May 16, 2024 and were subsequently retired. The terms and conditions of the stock repurchase were reviewed and approved by each of the audit committee members of our Board and our full Board.

Recently issued accounting pronouncements not yet adopted

In November 2024, the FASB issued ASU No. 2024-03, Income Statement – Reporting Comprehensive Income – Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses. This update requires companies to disclose additional information about certain expenses in the notes to the financial statements. The standard is effective for annual reporting periods beginning after December 15, 2026 and interim reporting periods beginning after December 15, 2027 and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements.

In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements.

In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This update requires disclosure of significant segment expenses regularly provided to the CODM. Additionally, this update requires a description of how the CODM utilizes segment operating profit or loss to assess segment performance. All disclosure requirements in this standard are required for entities with a single reportable segment. The standard is effective for fiscal years beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a retrospective basis to all periods presented. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Note 3. Financial instruments fair value

Assets and liabilities measured at fair value on a recurring basis

The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.

The fair value of these financial instruments were as follows:


	September 30, 2024
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	128,819	$	—	$	—	$	128,819
Total cash equivalents	$	128,819	$	—	$	—	$	128,819


	December 31, 2023
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	151,209	$	—	$	—	$	151,209
Total cash equivalents	$	151,209	$	—	$	—	$	151,209

The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above.

The contingent consideration associated with the Digita acquisition in 2019 was measured and recorded at fair value on a recurring basis. The Company made the final payment related to the Digita contingent consideration in the first quarter of 2023. The following table provides a summary of the changes in contingent consideration, which was classified as Level 3, for the nine months ended September 30, 2023 (in thousands):


Balance, beginning of period	$	6,206
Total (gains) losses included in:
Net loss	—
Payments	(6,206)
Balance, end of period	$	—

Fair value measurements of other financial instruments

The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets:


	September 30, 2024				December 31, 2023
	Net Carrying Value		Estimated Fair Value		Net Carrying Value		Estimated Fair Value
	(in thousands)
2026 Notes	$	368,883	$	336,674	$	366,999	$	319,283

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

As of September 30, 2024 and December 31, 2023, the difference between the net carrying value of the 2026 Notes and the principal amount of $373.8 million represents the unamortized debt issuance costs of $4.9 million and $6.8 million, respectively. See Note 8 for more information. The estimated fair value of the 2026 Notes, which is classified as Level 2, was determined based on quoted bid prices of the 2026 Notes in an over-the-counter market on the last trading day of the reporting period.

Note 4. Acquisitions

dataJAR

On July 13, 2023, the Company completed its acquisition of dataJAR, a UK-based leading MSP focused on providing powerful Apple and Jamf services for businesses and educational organizations. dataJAR’s proprietary software provides a single pane of glass for Jamf MSP partners that assist in managing multiple organizations’ deployments, reducing support tickets, and allowing partners to more seamlessly manage devices.

Under the terms of the dataJAR Purchase Agreement, the Company acquired 100% of the equity interest in dataJAR for total purchase consideration of £19.3 million (or approximately $25.1 million using the exchange rate on July 13, 2023), which included (i) £16.6 million (or approximately $21.6 million using the exchange rate on July 13, 2023) paid upon closing, (ii) £0.2 million (or approximately $0.3 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing true-up adjustments, and (iii) £2.5 million (or approximately $3.2 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing indemnification claims to be released 12 months from the closing date. The cash consideration paid upon closing was funded by the Company’s cash on hand. The amount held back as partial security for post-closing true-up adjustments was released in the fourth quarter of 2023. The amount held back as partial security for post-closing indemnification claims was released on July 15, 2024.

In addition, the terms of the dataJAR Purchase Agreement provided for additional future payments to the sellers in the amount of up to £6.5 million (or approximately $8.4 million using the exchange rate on July 13, 2023) if certain key employees continued their employment with the Company through July 13, 2024. This expense was recognized on a straight-line basis over the requisite service period in general and administrative expenses in the condensed consolidated statement of operations. The Company recognized expense of $0.4 million and $4.5 million related to this agreement during the three and nine months ended September 30, 2024, respectively. The Company recognized expense of $1.7 million related to this agreement during the three months ended September 30, 2023. The Company paid £6.5 million (or approximately $8.4 million using the exchange rate on the date of payment) in deferred consideration related to this agreement to the sellers on July 15, 2024.

Acquisition-related expenses of $1.5 million were expensed as incurred during the second half of 2023. These expenses were recognized as acquisition costs in general and administrative expenses in the condensed consolidated statement of operations.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

The Company finalized its purchase accounting for the dataJAR acquisition in the second quarter of 2024. The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):


Assets acquired:
Cash and cash equivalents	$	2,789
Trade accounts receivable, net	945
Prepaid expenses	1,208
Other current assets	10
Intangible assets acquired	9,400
Operating lease assets	252
Liabilities assumed:
Accounts payable	(605)
Accrued liabilities	(599)
Income taxes payable	(45)
Deferred revenue	(3,230)
Operating lease liabilities	(191)
Deferred tax liability	(2,398)
Goodwill	17,550
Total purchase consideration	$	25,086

The allocation of the purchase price required management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to:

•future expected cash flows from subscription contracts and acquired developed technologies;

•anticipated growth in revenue and churn rates for existing customers;

•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings; and

•discount rates.

The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes.

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:


	Useful Life	Gross Value
		(in thousands)
Customer relationships	6.0 years	$	5,000
Developed technology	5.0 years	4,400
Total identifiable intangible assets		$	9,400

The weighted-average useful life of the intangible assets acquired was 5.5 years.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Customer relationships represent the estimated fair value of the underlying relationships with dataJAR customers and were valued using the multi-period excess earnings method. Developed technology represents the estimated fair value of the dataJAR software and was valued using the relief from royalty method.

Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

ZecOps

On November 16, 2022, the Company completed its acquisition of ZecOps, a leader in mobile detection and response, for total purchase consideration of $44.5 million. In connection therewith, $7.2 million of cash consideration was held back in an escrow fund as partial security for post-closing indemnification claims. During the second quarter of 2024, the Company released $3.6 million of the escrowed amount. The remaining escrowed amount will be released on or about March 1, 2025.

Note 5. Goodwill and other intangible assets

The change in the carrying amount of goodwill was as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Goodwill, beginning of period	$	885,404	$	867,909	$	887,121	$	856,925
Goodwill acquired	—		17,550		—		17,550
Measurement period adjustments	—		—		—		339
Foreign currency translation adjustment	14,688		(8,637)		12,971		2,008
Goodwill, end of period	$	900,092	$	876,822	$	900,092	$	876,822

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:


	September 30, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	8 years	$	34,300	$	29,512	$	—	$	4,788	1.1 years
Customer relationships	5 ‑ 12 years	257,308		136,423		(940)		119,945		5.5 years
Developed technology	5 - 6.5 years	75,487		36,723		(3,731)		35,033		3.2 years
Non‑competes	3 years	1,349		855		—		494		1.1 years
Intellectual property	5 years	270		25		—		245		4.5 years
Total intangible assets		$	368,714	$	203,538	$	(4,671)	$	160,505


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,700	$	26,630	$	(35)	$	8,035	1.8 years
Customer relationships	5 ‑ 12 years	257,308		119,396		(1,781)		136,131		6.2 years
Developed technology	5 - 6.5 years	84,647		36,235		(5,148)		43,264		3.9 years
Non‑competes	2.5 - 3 years	3,099		2,267		(172)		660		1.8 years
Order backlog	2.5 years	3,800		3,800		(199)		(199)		0.0 years
Total intangible assets		$	383,554	$	188,328	$	(7,335)	$	187,891

Amortization expense was $10.0 million and $10.9 million for the three months ended September 30, 2024 and 2023, respectively, and $30.3 million and $32.0 million for the nine months ended September 30, 2024 and 2023, respectively.

There were no impairments to goodwill or intangible assets during the three and nine months ended September 30, 2024 and 2023.

Note 6. Leases

Supplemental balance sheet information related to the Company’s operating leases is as follows:


Leases	Balance Sheet Classification	September 30, 2024		December 31, 2023
		(in thousands)
Assets
Operating lease assets	Other assets	$	18,165	$	17,661

Liabilities
Operating lease liabilities - current	Accrued liabilities	$	5,213	$	5,766
Operating lease liabilities - non-current	Other liabilities	17,975		16,320
Total operating lease liabilities		$	23,188	$	22,086

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Note 7. Commitments and contingencies

Hosting Services and Other Support Software Agreements

The Company has various contractual agreements for hosting services and other support software. In the second quarter of 2024, the Company entered into a contractual agreement with an unrelated party for hosting services, which includes a non-cancelable commitment of $30.4 million over the next five years.

Contingencies

From time to time, the Company may be subject to various claims, charges, and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no material liabilities for contingencies as of September 30, 2024 or December 31, 2023.

Note 8. Debt

The following table summarizes the balances and availability of our 2026 Notes and 2024 Revolving Credit Facility:

Outstanding (1)

Unutilized Amount

Interest Rate

Maturity Date

September 30,
2024

December 31,
2023

September 30,
2024

December 31,
2023

September 30,
2024

December 31,
2023

(in thousands)

2026 Notes

368,883

366,999

N/A

0.125%

Sept. 1, 2026

2024 Revolving Credit Facility

983

N/A

174,017

N/A

1.50%

(2)

N/A

May 3, 2029

(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2024 Revolving Credit Facility.

(2) Represents the rate on the outstanding letters of credit under the 2024 Revolving Credit Facility.

Convertible Senior Notes

On September 17, 2021, the Company issued $373.8 million aggregate principal amount of 0.125% 2026 Notes in a private offering. The initial conversion rate for the 2026 Notes is 20.0024 shares of the Company’s common stock per $1,000 principal amount of 2026 Notes, which is equivalent to an initial conversion price of approximately $49.99 per share of common stock. As of September 30, 2024, the conditions allowing holders of the 2026 Notes to convert were not met.

The following table sets forth the interest expense related to the 2026 Notes:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Contractual interest expense	$	116	$	116	$	350	$	350
Amortization of issuance costs	629		624		1,884		1,869

The effective interest rate on the 2026 Notes was 0.81% for both the three and nine months ended September 30, 2024 and 2023. See Note 3 for additional information on the Company’s 2026 Notes.

Credit Agreement

On May 3, 2024, the Company entered into the 2024 Credit Agreement to refinance the Company’s 2020 Revolving Credit Facility. The 2024 Credit Agreement provides for the 2024 Revolving Credit Facility of $175.0 million, which may be increased or decreased under specific circumstances, with a $40.0 million letter of credit sublimit and a $50.0 million

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

alternative currency sublimit. In addition, the 2024 Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The 2024 Credit Agreement is subject to a springing maturity date on or after June 2, 2026 in the event of certain conditions as defined in the 2024 Credit Agreement. The 2024 Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants, and events of default. We were in compliance with such covenants as of September 30, 2024. As of September 30, 2024, debt issuance costs related to the 2024 Credit Agreement of $1.7 million were included in other assets in the condensed consolidated balance sheet.

The interest rates applicable to revolving borrowings under the 2024 Credit Agreement are, at the Company’s option, either (i) for ABR Loans, a base rate, which is equal to the greater of (a) the Prime Rate, (b) the NYFRB Rate plus 0.5%, and (c) the Term SOFR Rate for a one month interest period plus 1%, subject to a 1% floor, (ii) for Term Benchmark Loans, a benchmark rate, which is equal to the Term SOFR Rate, the EURIBOR Rate, the TIBOR Rate, the Term CORRA Rate, or the AUD Screen Rate, as applicable, subject to a 0% floor, or (iii) for RFR Loans, the Daily Simple RFR, subject to a 0% floor, plus in the case of each of clauses (i), (ii), and (iii) the Applicable Rate (each term as defined in the 2024 Credit Agreement). The Applicable Rate (i) for ABR Loans range from 0.50% to 1.25% per annum and (ii) Term Benchmark Loans and RFR Loans range from 1.50% to 2.25% per annum, in each case, based on the Senior Secured Net Leverage Ratio (each term as defined in the 2024 Credit Agreement). Base rate borrowings may only be made in dollars. The Company pays a commitment fee during the term of the 2024 Credit Agreement ranging from 0.25% to 0.40% per annum of the average daily undrawn portion of the revolving commitments based on the Senior Secured Net Leverage Ratio.

Note 9. Stock-based compensation

The Company’s equity incentive plans provide for granting various stock-based awards to eligible employees, non-employee directors, and consultants of the Company. In addition, the Company offers an employee stock purchase plan to eligible employees.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

The Company recognized stock-based compensation expense for all equity arrangements as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	2,931	$	2,653	$	8,542	$	7,635
Services	445		362		1,308		994
Sales and marketing	7,887		8,493		22,561		25,068
Research and development	6,581		6,429		18,981		17,863
General and administrative	7,563		10,412		20,877		26,522
	$	25,407	$	28,349	$	72,269	$	78,082

Equity Incentive Plans

Return Target Options

The table below summarizes return target option activity for the nine months ended September 30, 2024:


	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2023	2,594,622	$	6.61	4.3	$	29,697
Exercised	(329,347)	6.30			3,955
Outstanding, September 30, 2024	2,265,275	$	6.66	4.0	$	24,215
Options exercisable at September 30, 2024	2,265,275	$	6.66	4.0	$	24,215
Vested or expected to vest at September 30, 2024	2,265,275	$	6.66	4.0	$	24,215

Service-Based Options

The table below summarizes the service-based option activity for the nine months ended September 30, 2024:


	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2023	1,048,885	$	5.54	3.2	$	13,129
Exercised	(291,542)	5.61			4,001
Outstanding, September 30, 2024	757,343	$	5.52	3.2	$	8,963
Options exercisable at September 30, 2024	757,343	$	5.52	3.2	$	8,963
Vested or expected to vest at September 30, 2024	757,343	$	5.52	3.2	$	8,963

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Restricted Stock Units

RSU activity for the nine months ended September 30, 2024 was as follows:


	Units	Weighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 2023	10,551,679	$	24.49
Granted	5,124,954	17.73
Vested	(2,503,748)	25.30
Forfeited	(942,334)	24.22
Outstanding, September 30, 2024	12,230,551	$	21.51

RSUs under the 2020 Plan generally vest ratably on an annual basis over four years. There was $196.0 million of unrecognized compensation expense related to unvested RSUs that is expected to be recognized over a weighted-average period of 2.6 years as of September 30, 2024. The total fair value of RSUs vested during the nine months ended September 30, 2024 was $63.4 million.

In connection with the Company’s former CEO Dean Hager’s Transition and Retirement Agreement, dated May 2, 2023, and his retirement effective September 1, 2023, the Company recognized incremental stock-based compensation expense related to the modification of vested stock options and acceleration of expense of unvested RSUs through the retirement date of $4.3 million and $10.0 million during the three and nine months ended September 30, 2023, respectively.

Employee Stock Purchase Plan

As of September 30, 2024 and December 31, 2023, the Company withheld, at the employees’ request, $2.3 million and $1.0 million, respectively, of eligible employee compensation, which is included in accrued liabilities in the condensed consolidated balance sheets, for purchases of common stock under the 2021 ESPP.

As of September 30, 2024, 5,757,984 shares of common stock were reserved for future issuance under the 2021 ESPP. Activity under the 2021 ESPP for the nine months ended September 30, 2024 was as follows:


Shares of common stock issued	209,047
Weighted-average purchase price per share	$	13.06
Total proceeds to the Company (in thousands)	$	2,729

The average grant date fair value for the offering period under the 2021 ESPP that commenced on May 1, 2024 was $5.06 per share. The Company used the following assumptions in the Black-Scholes option pricing model to estimate the fair value:


Expected term			0.5 years
Expected volatility			40.90%
Risk-free interest rate			5.43%
Expected dividend yield			—%

There was $0.2 million of unrecognized compensation expense related to the 2021 ESPP that is expected to be recognized over a period of one month as of September 30, 2024.

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Note 10. Net loss per share

The following table sets forth the computation of basic and diluted net loss per share:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)
Denominator:
Weighted-average shares used to compute net loss per share, basic and diluted	127,995,266		125,537,246		127,736,456		124,455,109
Basic and diluted net loss per share	$	(0.10)	$	(0.26)	$	(0.41)	$	(0.74)

Basic net loss per common share is calculated by dividing net loss by the weighted-average number of common shares outstanding during the period without consideration for potentially dilutive securities. Because we have reported a net loss for the three and nine months ended September 30, 2024 and 2023, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share for those periods given that the potentially dilutive shares would have been anti-dilutive if included in the calculation.

The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an anti-dilutive impact due to losses reported:


	As of September 30,
	2024	2023
Stock options outstanding	3,022,618	3,710,153
Unvested restricted stock units	12,230,551	11,091,689
Shares related to the 2026 Notes	7,475,897	7,475,897
Shares committed under the 2021 ESPP	184,042	216,718
Total potentially dilutive securities	22,913,108	22,494,457

Note 11. Income taxes

The Company calculated the year-to-date income tax provision by applying the estimated annual effective tax rate to the year-to-date pre-tax income for each applicable jurisdiction and adjusted for discrete tax items in the period. The following table presents (provision) benefit for income taxes:


	Three Months Ended September 30,						Nine Months Ended September 30,
	2024			2023			2024			2023
	(in thousands, except percentages)
Loss before income tax (provision) benefit	$	(10,931)		$	(32,833)		$	(48,308)		$	(91,529)
Income tax (provision) benefit	(1,310)			556			(3,719)			(1,147)
Effective tax rate	(12.0)		%	1.7		%	(7.7)		%	(1.3)		%

For the periods presented, the difference between the statutory rate and the Company’s effective tax rate was primarily due to the valuation allowances on its U.S. and UK tax assets. The effective tax rate is also impacted by state taxes and earnings realized in foreign jurisdictions. The effective tax rate for the prior year periods was also impacted by the acquisition of dataJAR.

Note 12. Related party transactions

As of September 30, 2024, the Company had accrued $1.5 million related to JNGF pledges, of which $1.2 million was included in accrued liabilities and $0.3 million was included in other liabilities in the condensed consolidated balance sheet. As

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JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

of December 31, 2023, the Company accrued $2.7 million related to JNGF pledges, of which $1.5 million was included in accrued liabilities and $1.2 million was included in other liabilities in the condensed consolidated balance sheet. The Company may engage in transactions in the ordinary course of business with significant shareholders or other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms.

Vista is a U.S.-based investment firm that controls the funds which previously owned a majority of the Company. Vista has sold a portion of its investment in the Company such that its funds no longer own a majority of the Company. However, Vista is deemed a related party in accordance with ASC 850 as it continues to be a principal owner of the Company. Other than the share repurchase disclosed in Note 2, there were no material transactions with Vista or its affiliates during the three and nine months ended September 30, 2024 and 2023.

Note 13. Restructuring activities

On January 25, 2024, the Company announced a workforce reduction plan intended to reduce operating costs, improve operating margins, and continue advancing the Company’s ongoing commitment to profitable growth. The workforce reduction plan impacted approximately 6% of the Company’s full-time employees.

Restructuring charges incurred during the three and nine months ended September 30, 2024 were as follows:


	Three Months Ended September 30, 2024		Nine Months Ended September 30, 2024
	(in thousands)
Cost of revenue:
Subscription	$	—	$	7
Sales and marketing	(31)		6,487
Research and development	1		709
General and administrative	562		1,371
	$	532	$	8,574

The table above does not include immaterial amounts related to leases recorded to restructuring charges during the three and nine months ended September 30, 2024.

The workforce reduction plan was substantially complete by the end of the second quarter of 2024. The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheet (in thousands):


Balance, December 31, 2023	$	351
Restructuring charges	8,574
Cash payments	(8,216)
Balance, September 30, 2024	$	709

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Forward-Looking Statements

This Quarterly Report on Form 10-Q contains forward-looking statements that are subject to risks and uncertainties. All statements other than statements of historical fact included in this Quarterly Report on Form 10-Q are forward-looking statements. Forward-looking statements give our current expectations and projections relating to our financial condition, results of operations, plans, objectives, future performance, and business. You can identify forward-looking statements by the fact that they do not relate strictly to historical or current facts. These statements may include words such as “anticipate,” “estimate,” “expect,” “project,” “plan,” “intend,” “believe,” “may,” “will,” “should,” “can have,” “likely,” and other words and terms of similar meaning in connection with any discussion of the timing or nature of future operating or financial performance or other events. For example, all statements we make relating to our estimated and projected costs, expenditures, cash flows, growth rates, and financial results or our plans and objectives for future operations, growth initiatives, or strategies are forward-looking statements. All forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from those that we expected, including:

•the impact of adverse general and industry-specific economic and market conditions and reductions in IT spending;

•the potential impact of customer dissatisfaction with Apple or other negative events affecting Apple services and devices, and failure of enterprises to adopt Apple products;

•the potentially adverse impact of changes in features and functionality by Apple and other third parties on our engineering focus or product development efforts;

•changes in our continued relationship with Apple;

•the fact that we are not party to any exclusive agreements or arrangements with Apple;

•our reliance, in part, on channel partners for the sale and distribution of our products;

•our ability to successfully develop new products or materially enhance current products through our research and development efforts;

•our ability to continue to attract new customers and maintain and expand our relationships with our current customers;

•our ability to correctly estimate market opportunity and forecast market growth;

•our ability to effectively manage our future growth;

•our dependence on one product for a substantial portion of our revenue;

•our ability to change our pricing models, if necessary, to compete successfully;

•the impact of delays or outages of our cloud services from any disruptions, capacity limitations, or interferences of third-party data centers that host our cloud services, including AWS;

•our ability to meet service-level commitments under our subscription agreements;

•our ability to maintain, enhance, and protect our brand;

•our ability to attract and retain highly qualified personnel and maintain our corporate culture, including as a result of our January 2024 workforce reduction;

•the ability of Jamf Nation to thrive and grow as we expand our business and the potential impact of inaccurate, incomplete, or misleading content that is posted on Jamf Nation;

•our ability to offer high-quality support;

•risks and uncertainties associated with acquisitions, divestitures, and strategic investments;

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•our ability to predict and respond to rapidly evolving technological trends and our customers’ changing needs;

•our ability to effectively implement, use, and market artificial intelligence/machine learning technologies;

•our ability to compete with existing and new companies;

•risks associated with competitive challenges faced by our customers;

•the impact of our often long and unpredictable sales cycle;

•our ability to effectively expand and develop our sales and marketing capabilities;

•the risks associated with free trials and other inbound, lead-generation sales strategies;

•the risks associated with indemnity provisions in our contracts;

•risks associated with cybersecurity events;

•the impact of real or perceived errors, failures, or bugs in our products;

•the impact of general disruptions to data transmission;

•risks associated with stringent and changing privacy laws, regulations, and standards, and information security policies and contractual obligations related to data privacy and security;

•the risks associated with intellectual property infringement, misappropriation, or other claims;

•our reliance on third-party software and intellectual property licenses;

•our ability to obtain, protect, enforce, and maintain our intellectual property and proprietary rights;

•the risks associated with our use of open source software in our products;

•risks related to our indebtedness, including our ability to raise the funds necessary to settle conversions of our convertible senior notes, repurchase our convertible senior notes upon a fundamental change, or repay our convertible senior notes in cash at their maturity;

•risks related to regional instabilities and hostilities (including the impact of the wars in Israel and Eastern Europe, and heightened tensions between China and Taiwan and any escalation of the foregoing), government trade or similar regulatory actions, and other general political conditions globally and in the markets in which we do business; and

•other factors disclosed in the section entitled “Risk Factors” and elsewhere in our Annual Report on Form 10-K for the year ended December 31, 2023, as supplemented by our subsequent Quarterly Reports on Form 10-Q.

We derive many of our forward-looking statements from our operating budgets and forecasts, which are based on many detailed assumptions. While we believe that our assumptions are reasonable, we caution that it is very difficult to predict the impact of known factors, and it is impossible for us to anticipate all factors that could affect our actual results. Important factors that could cause actual results to differ materially from our expectations, or cautionary statements, are disclosed under “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K and “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our subsequent Quarterly Reports on Form 10-Q. All written and oral forward-looking statements attributable to us, or persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements as well as other cautionary statements that are made from time to time in our other SEC filings and public communications. You should evaluate all forward-looking statements in the context of these risks and uncertainties.

We caution you that the important factors referenced above may not contain all of the factors that are important to you. In addition, we cannot assure you that we will realize the results or developments we expect or anticipate or, even if substantially realized, that they will result in the consequences or affect us or our operations in the way we expect. The forward-

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looking statements included in this Quarterly Report on Form 10-Q are made only as of the date hereof. We undertake no obligation to update or revise any forward-looking statement as a result of new information, future events, or otherwise, except as otherwise required by law.

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Item 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis summarizes the significant factors affecting the consolidated operating results, financial condition, liquidity, and cash flows of our company as of and for the periods presented below. The following discussion and analysis should be read in conjunction with our condensed consolidated financial statements and the related notes included elsewhere in this Quarterly Report on Form 10-Q and our consolidated financial statements and the related notes in our Annual Report on Form 10-K for the year ended December 31, 2023. The discussion contains forward-looking statements that are based on the beliefs of management, as well as assumptions made by, and information currently available to, our management. Actual results could differ materially from those discussed in or implied by forward-looking statements as a result of various factors, including those discussed below, elsewhere in this Quarterly Report on Form 10-Q, in our Annual Report on Form 10-K for the year ended December 31, 2023, and in our subsequent Quarterly Reports on Form 10-Q, particularly in the sections entitled “Risk Factors” and “Forward-Looking Statements.”

Overview

Jamf was founded in 2002, around the same time that Apple was leading an industry transformation. Apple transformed the way people access and utilize technology through its focus on creating a superior consumer experience. With the release of revolutionary products like the Mac, iPod, iPhone, iPad, Apple Watch, and Apple TV, Apple built one of the world’s most valuable brands and became ubiquitous in everyday life.

We have built our company through a primary focus on being the leading solution for Apple in the enterprise because we believe that due to Apple’s broad range of devices, combined with the changing demographics of today’s workforce and their strong preference for Apple, that Apple will become the number one device ecosystem in the enterprise by the end of this decade. We believe that the enterprise management provider that is best at Apple will one day be the enterprise leader, and that Jamf is best positioned for that leadership. Through our long-standing relationship with Apple, we have accumulated significant Apple technical experience and expertise that give us the ability to fully and quickly leverage and extend the capabilities of Apple products, operating systems, and services, while protecting devices with our differentiated Apple-first security solutions. This expertise enables us to fully support new innovations and operating system releases the moment they are made available by Apple. This focus has allowed us to create a best-in-class user experience in the enterprise.

We sell our SaaS solutions via a subscription model, through a direct sales force, online, and indirectly via our channel partners, including Apple. Our multi-dimensional go-to-market model and primarily cloud-deployed offering enable us to reach all organizations around the world, large and small, with our software solutions.

Key Factors Affecting Our Performance

New customer growth. Our ability to attract new customers is dependent upon a number of factors, including the effectiveness of our pricing and solutions, the features and pricing of our competitors’ offerings, the effectiveness of our marketing efforts, the effectiveness of our channel partners in selling, marketing, and deploying our software solutions, and the growth of the market for devices and services for SMBs, enterprises, and other organizations. Sustaining our growth requires continued adoption of our platform by new customers. We intend to continue to invest in building brand awareness as we further penetrate our addressable markets. We intend to expand our customer base by continuing to make significant and targeted investments in our direct sales and marketing to attract new customers and to drive broader awareness of our software solutions.

Existing customer retention and expansion. Our ability to increase revenue depends in large part on our ability to retain our existing customers and increase revenue from our existing customer base. Customer retention and expansion is dependent upon a number of factors, including their satisfaction with our software solutions and support, the features and pricing of our competitors’ offerings, and our ability to effectively enhance our platform by developing new products and features and addressing additional use cases. Often our customers will begin with a small deployment and then later expand

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their usage more broadly within the organization as they realize the benefits of our platform. We believe that our “land and expand” business model allows us to efficiently increase revenue from our existing customer base. We intend to continue to invest in enhancing awareness of our software solutions, creating additional use cases, and developing more products, features, and functionality, which we believe are important factors to expand usage of our software solutions by our existing customer base. We believe our ability to retain and expand usage of our software solutions by our existing customer base is evidenced by our dollar-based net retention rate.

Product innovation and technology leadership. Our success is dependent on our ability to sustain product innovation and technology leadership in order to maintain our competitive advantage. We believe that we have built a highly differentiated platform, and we intend to further extend the adoption of our platform through additional innovation. While sales of subscriptions to our Jamf Pro product account for a substantial portion of our revenue, we intend to continue to invest in building additional products, features, and functionality that expand our capabilities and facilitate the extension of our platform to new use cases. Our future success is dependent on our ability to successfully develop, market, and sell additional products to both new and existing customers. For example, we announced Jamf Executive Threat Protection in April 2023, as an advanced detection and response tool designed for mobile devices that provides organizations with an efficient, remote method to monitor devices and respond to advanced attacks.

Investment in growth. Our ability to effectively invest for growth is dependent upon a number of factors, including our ability to offset anticipated increases in operating expenses with revenue growth, our ability to spend our research and development budget efficiently or effectively on compelling innovation and technologies, our ability to accurately predict costs, and our ability to maintain our corporate culture as our business evolves. We plan to continue strategically investing in our business so we can capitalize on our market opportunity. We intend to invest in our sales team to target expansion within our midmarket and enterprise customers and to attract new customers. We expect to continue to make strategically focused investments in marketing to drive brand awareness and enhance the effectiveness of our customer acquisition model. We also intend to continue to invest in our research and development team to develop new and improved products, features, and functionality. Although these investments may increase our operating expenses in certain periods and, as a result, adversely affect our operating results in the near term, we believe they will contribute to our long-term growth.

International expansion. Our international growth in any region depends on our ability to effectively implement our business processes and go-to-market strategy, our ability to adapt to market or cultural differences, the general competitive landscape, our ability to invest in our sales and marketing channels, the maturity and growth trajectory of devices and services by region, and our brand awareness and perception. In addition, global demand for our platform and the growth of our international operations is dependent upon the rate of market adoption of Apple products in international markets. We plan to continue making investments in our international sales and marketing channels to take advantage of this market opportunity while refining our go-to-market approach based on local market dynamics. While we believe global demand for our platform will increase as international adoption of Apple products and market awareness of Jamf grows, our ability to conduct our operations internationally requires considerable management attention and resources and is subject to the particular challenges of supporting a growing business in an environment of multiple languages, cultures, customs, legal and regulatory systems (including with respect to data transfer and privacy), alternative dispute systems, commercial markets, and geopolitical challenges.

Partner network development. Our success is dependent not only on our independent efforts to innovate, scale, and reach more customers directly but also on the success of our partners to continue to gain share in the enterprise. With a focus on the user and being the bridge between critical technologies — with Apple, Microsoft, AWS, Google, and Okta as examples — we believe we can help other market participants deliver more to enterprise users with the power of Jamf. We will continue to invest in the relationships with our existing, critical partners, nurture and develop new relationships, and do so globally. We will continue to invest in developing “plus one” solutions and workflows that help tie our software solutions together with those delivered by others.

General and industry-specific economic and market conditions and reductions in IT spending. Our revenue, results of operations, and cash flows depend on the overall demand for our products. The U.S. and other key international economies continue to be impacted, although to a lesser extent, by high levels of inflation, elevated interest rates, financial instability and concerns about volatility in credit, equity, and foreign exchange markets, and overall uncertainty with respect to the economy. These factors could continue to pose the risk of reductions in IT spending by our existing and prospective customers or in requests to renegotiate existing contracts, defaults on payments due on existing contracts, or non-renewals. As result of macroeconomic uncertainty, some of our customers have taken a more moderate outlook when planning their future hiring and device growth needs. We expect these conditions to continue through the remainder of 2024.

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In addition, on January 25, 2024, the Company announced a workforce reduction plan intended to reduce operating costs, improve operating margins, and continue advancing the Company’s ongoing commitment to profitable growth in light of macroeconomic conditions. The workforce reduction plan impacted approximately 6% of the Company’s full-time employees. A majority of these charges were incurred in the first quarter of 2024, and the execution of the workforce reduction plan was substantially complete by the end of the second quarter of 2024. See Note 13 for additional information.

Key Business Metrics

In addition to our GAAP financial information, we review several operating and financial metrics, including the following key metrics, to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans, and make strategic decisions.

Number of Devices

We believe our ability to grow the number of devices on our software platform provides a key indicator of the growth of our business and our future business opportunities. We define a device at the end of any particular period as a device owned by a customer, which device has at least one Jamf product pursuant to an active subscription or support and maintenance agreement or that has a reasonable probability of renewal. We define a customer at the end of any particular period as an entity with at least one active subscription or support and maintenance agreement as of the measurement date or that has a reasonable probability of renewal. A single organization with separate subsidiaries, segments, or divisions that use our platform may represent multiple customers as we treat each entity, subsidiary, segment, or division that is invoiced separately as a single customer. In cases where customers subscribe to our platform through our channel partners, each end customer is counted separately. A single customer may have multiple Jamf products on a single device, but we still would only count that as one device.

The number of devices on our software platform was 33.9 million and 31.8 million as of September 30, 2024 and 2023, respectively, representing a 7% year-over-year growth rate. The increase in number of devices reflects our growth across industries, products, and geographies. Customer and device counts have been adjusted as a result of our recent comprehensive systems update. In addition, revenue for certain licenses has expired in this period and therefore those customers and devices have been removed from our counts.

Annual Recurring Revenue

ARR represents the annualized value of all subscription and support and maintenance contracts as of the end of the period. ARR mitigates fluctuations due to seasonality, contract term, and the sales mix of subscriptions for term-based licenses and SaaS. ARR is calculated on a constant currency basis using a rate that estimates the exchange rate at the beginning of the year. ARR does not have any standardized meaning and is therefore unlikely to be comparable to similarly titled measures presented by other companies. ARR should be viewed independently of revenue and deferred revenue and is not intended to be combined with or to replace either of those items. ARR is not a forecast and the active contracts at the end of a reporting period used in calculating ARR may or may not be extended or renewed by our customers.

Our ARR was $635.0 million and $566.3 million as of September 30, 2024 and 2023, respectively, which is an increase of 12% year-over-year. The growth in our ARR was primarily driven by device expansion, cross-selling additional solutions to our installed customer base, and the addition of new customers.

Dollar-Based Net Retention Rate

To further illustrate the “land and expand” economics of our customer relationships, we examine the rate at which our customers increase their subscriptions for our software solutions. Our dollar-based net retention rate measures our ability to increase revenue across our existing customer base through expanded use of our software solutions, offset by customers whose subscription contracts with us are not renewed or renew at a lower amount.

We calculate dollar-based net retention rate as of a period end by starting with Prior Period ARR. We then calculate the Current Period ARR. Current Period ARR includes any expansion and is net of contraction or attrition over the last 12 months but excludes ARR from new customers in the current period. We then divide the total Current Period ARR by the total Prior Period ARR to arrive at the dollar-based net retention rate.

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Our dollar-based net retention rates were 106% and 108% for the trailing twelve months ended September 30, 2024 and 2023, respectively. Our high dollar-based net retention rates are primarily attributable to an expansion of devices and our ability to cross-sell our new solutions to our installed customer base.

Components of Results of Operations

Revenue

We recognize revenue under ASC 606 when or as performance obligations are satisfied. We derive revenue primarily from sales of SaaS subscriptions and support and maintenance contracts and, to a lesser extent, sales of on-premise term-based subscriptions and perpetual licenses and services.

Subscription. Subscription revenue consists of sales of SaaS subscriptions and on-premise term-based subscription licenses as well as support and maintenance contracts. We sell our software solutions primarily with a one-year contract term. We typically invoice SaaS subscription fees and support and maintenance fees annually in advance and recognize revenue ratably over the term of the applicable agreement, provided that all other revenue recognition criteria have been satisfied. The license portion of on-premise subscription revenue is recognized upfront, assuming all revenue recognition criteria are satisfied. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Critical Accounting Estimates” in our Annual Report on Form 10-K for the year ended December 31, 2023 for more information.

Services. Services revenue consists primarily of professional services provided to our customers to configure and optimize the use of our software solutions, as well as training services related to the operation of our software solutions. Our services are priced on a fixed fee basis and generally invoiced in advance of the service being delivered. Revenue is recognized as the services are performed.

License. License revenue consists of revenue from on-premise perpetual licenses of our Jamf Pro product sold primarily to existing customers. We recognize license revenue upfront, assuming all revenue recognition criteria are satisfied.

Cost of Revenue

Cost of subscription. Cost of subscription revenue consists primarily of employee compensation costs for employees associated with supporting our subscription and support and maintenance arrangements, our customer success function, and third-party hosting fees related to our cloud services. Employee compensation and related costs include cash compensation and benefits to employees and associated overhead costs.

Cost of services. Cost of services revenue consists primarily of employee compensation costs directly associated with delivery of professional services and training, costs of third-party integrators, and other associated overhead costs.

Amortization. Amortization expense consists of amortization of acquired intangible assets.

Gross Profit

Gross profit, or revenue less cost of revenue, has been and will continue to be affected by various factors, including the mix of cloud-based subscription customers, the costs associated with supporting our cloud solution, the extent to which we expand our customer support team, and the extent to which we can increase the efficiency of our technology and infrastructure through technological improvements.

Operating Expenses

Sales and marketing. Sales and marketing expenses consist primarily of employee compensation costs, sales commissions, costs of general marketing and promotional activities, travel-related expenses, restructuring charges, and allocated overhead. Sales commissions as well as associated payroll taxes and retirement plan contributions (together, “contract costs”) that are incremental to the acquisition of customer contracts are capitalized and amortized over the period of benefit, which is estimated to be generally five years.

Research and development. Research and development expenses consist primarily of personnel costs, restructuring charges, and allocated overhead. We will continue to invest in innovation so that we can offer our customers new solutions and

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enhance our existing solutions. See “Business — Research and Development” in our Annual Report on Form 10-K for the year ended December 31, 2023 for more information.

General and administrative. General and administrative expenses consist primarily of employee compensation costs for corporate personnel, such as those in our executive, human resource, facilities, accounting and finance, legal and compliance, and IT departments. General and administrative expenses also include non-personnel costs such as legal, accounting, and other professional fees. In addition, general and administrative expenses include acquisition and integration-related expenses which primarily consist of third-party expenses, such as legal and accounting fees, as well as expense recognized for deferred compensation related to the acquisition of dataJAR. General and administrative expenses also include system transformation costs, which are primarily associated with the implementation of sales software and software supporting our business including enterprise resource planning, as well as the implementation of other systems to provide best-in-class processes, governance, and systems. General and administrative expenses also include restructuring charges.

Amortization. Amortization expense consists of amortization of acquired intangible assets.

Interest Income, Net

Interest income, net primarily consists of interest income earned on our cash and cash equivalents as well as interest charges and amortization of capitalized issuance costs related to our 2026 Notes.

Foreign Currency Transaction Gain (Loss)

Foreign currency transaction gain (loss) includes gains and losses from transactions denominated in a currency other than the Company’s functional currency, the U.S. dollar.

Income Tax (Provision) Benefit

Income tax (provision) benefit consists primarily of income taxes related to U.S. federal and state income taxes and income taxes in foreign jurisdictions in which we conduct business.

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Results of Operations

The following table sets forth our condensed consolidated statements of operations data for the periods indicated:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Revenue:
Subscription	$	156,070	$	138,521	$	453,851	$	396,342
Services	3,192		3,956		10,395		12,594
License	24		148		179		990
Total revenue	159,286		142,625		464,425		409,926
Cost of revenue:
Cost of subscription(1)(2)(3)(5)(6) (exclusive of amortization expense shown below)	29,149		25,009		85,300		72,354
Cost of services(1)(2)(3)(4)(5) (exclusive of amortization expense shown below)	3,831		3,736		11,220		10,413
Amortization expense	3,048		3,494		9,604		10,102
Total cost of revenue	36,028		32,239		106,124		92,869
Gross profit	123,258		110,386		358,301		317,057
Operating expenses:
Sales and marketing(1)(2)(3)(4)(5)(6)	60,056		64,239		186,743		188,337
Research and development(1)(2)(3)(4)(5)(6)	35,977		34,704		104,992		101,501
General and administrative(1)(2)(3)(4)(5)(6)(7)	36,136		35,896		102,761		100,298
Amortization expense	6,948		7,420		20,741		21,908
Total operating expenses	139,117		142,259		415,237		412,044
Loss from operations	(15,859)		(31,873)		(56,936)		(94,987)
Interest income, net	1,574		1,687		5,255		4,453
Foreign currency transaction gain (loss)	3,354		(2,647)		3,373		(995)
Loss before income tax (provision) benefit	(10,931)		(32,833)		(48,308)		(91,529)
Income tax (provision) benefit	(1,310)		556		(3,719)		(1,147)
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)

(1) Includes stock-based compensation as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	2,931	$	2,653	$	8,542	$	7,635
Services	445		362		1,308		994
Sales and marketing	7,887		8,493		22,561		25,068
Research and development	6,581		6,429		18,981		17,863
General and administrative	7,563		10,412		20,877		26,522
	$	25,407	$	28,349	$	72,269	$	78,082

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(2) Includes payroll taxes related to stock-based compensation as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	73	$	92	$	255	$	175
Services	33		13		57		25
Sales and marketing	259		304		876		711
Research and development	155		164		514		410
General and administrative	112		131		548		353
	$	632	$	704	$	2,250	$	1,674

(3) Includes depreciation expense as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	346	$	302	$	951	$	923
Services	46		46		139		124
Sales and marketing	700		786		2,120		2,378
Research and development	467		447		1,360		1,370
General and administrative	259		270		768		798
	$	1,818	$	1,851	$	5,338	$	5,593

(4) Includes acquisition-related expense as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:

Services	$	27	$	14	$	194	$	16
Sales and marketing	—		104		—		219
Research and development	119		333		538		508
General and administrative	342		2,284		4,530		3,429
	$	488	$	2,735	$	5,262	$	4,172

(5) Includes system transformation costs as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	74	$	22	$	178	$	22
Services	9		—		9		—
Sales and marketing	390		55		525		92
Research and development	157		2		157		12
General and administrative	5,701		1,293		9,675		3,027
	$	6,331	$	1,372	$	10,544	$	3,153

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(6) Includes restructuring charges as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	—	$	—	$	7	$	—
Sales and marketing	(31)		—		6,487		—
Research and development	1		—		709		—
General and administrative	712		—		1,669		—
	$	682	$	—	$	8,872	$	—

(7) General and administrative also includes the following:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Offering costs	$	—	$	—	$	872	$	—
Legal settlements and non-recurring litigation costs	11		200		(122)		200

The following table sets forth our condensed consolidated statements of operations data expressed as a percentage of total revenue for the periods indicated:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(as a percentage of total revenue)
Revenue:
Subscription	98	%	97	%	98	%	97	%
Services	2		3		2		3
License	—		—		—		—
Total revenue	100		100		100		100
Cost of revenue:
Cost of subscription (exclusive of amortization expense shown below)	18		18		18		18
Cost of services (exclusive of amortization expense shown below)	3		3		3		3
Amortization expense	2		2		2		2
Total cost of revenue	23		23		23		23
Gross profit	77		77		77		77
Operating expenses:
Sales and marketing	38		45		40		46
Research and development	23		24		23		25
General and administrative	23		25		22		24
Amortization expense	3		5		4		5
Total operating expenses	87		99		89		100
Loss from operations	(10)		(22)		(12)		(23)
Interest income, net	1		1		1		1
Foreign currency transaction gain (loss)	2		(2)		1		—
Loss before income tax (provision) benefit	(7)		(23)		(10)		(22)
Income tax (provision) benefit	(1)		—		(1)		(1)
Net loss	(8)	%	(23)	%	(11)	%	(23)	%

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Comparison of the Three and Nine Months Ended September 30, 2024 and 2023

Revenue


	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2024		2023		$		%		2024		2023		$		%
	(in thousands, except percentages)
SaaS subscription and support and maintenance	$	151,485	$	133,626	$	17,859	13	%	$	439,992	$	380,954	$	59,038	15	%
On‑premise subscription	4,585		4,895		(310)		(6)		13,859		15,388		(1,529)		(10)
Subscription revenue	156,070		138,521		17,549		13		453,851		396,342		57,509		15
Professional services	3,192		3,956		(764)		(19)		10,395		12,594		(2,199)		(17)
Perpetual licenses	24		148		(124)		(84)		179		990		(811)		(82)
Non-subscription revenue	3,216		4,104		(888)		(22)		10,574		13,584		(3,010)		(22)
Total revenue	$	159,286	$	142,625	$	16,661	12	%	$	464,425	$	409,926	$	54,499	13	%

Three and nine months ended

For the three and nine months ended September 30, 2024, total revenue increased primarily as a result of higher subscription revenue. Subscription revenue accounted for 98% of total revenue for the three and nine months ended September 30, 2024 compared to 97% for the three and nine months ended September 30, 2023. The increase in subscription revenue was driven by device expansion, cross-selling, and the addition of new customers.

Cost of Revenue and Gross Margin


	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2024		2023		$		%		2024		2023		$		%
	(in thousands, except percentages)
Cost of revenue:
Cost of subscription (exclusive of amortization expense shown below)	$	29,149	$	25,009	$	4,140	17	%	$	85,300	$	72,354	$	12,946	18	%
Cost of services (exclusive of amortization expense show below)	3,831		3,736		95		3		11,220		10,413		807		8
Amortization expense	3,048		3,494		(446)		(13)		9,604		10,102		(498)		(5)
Total cost of revenue	$	36,028	$	32,239	$	3,789	12	%	$	106,124	$	92,869	$	13,255	14	%
Gross margin	77%		77%						77%		77%

Three months ended

For the three months ended September 30, 2024, cost of revenue increased primarily due to an increase in cost of subscription revenue. Cost of subscription revenue increased primarily due to a $2.2 million increase in employee compensation costs and a $1.2 million increase in third-party hosting fees as we increased capacity to support our growth.

Nine months ended

For the nine months ended September 30, 2024, cost of revenue increased primarily due to an increase in cost of subscription revenue. Cost of subscription revenue increased primarily due to a $6.1 million increase in third-party hosting fees as we increased capacity to support our growth, a $4.2 million increase in employee compensation costs, a $1.0 million increase in computer hardware and software costs, and a $1.0 million increase in stock-based compensation expense and related payroll taxes.

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Operating Expenses


	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2024		2023		$		%		2024		2023		$		%
	(in thousands, except percentages)
Operating expenses:
Sales and marketing	$	60,056	$	64,239	$	(4,183)	(7)	%	$	186,743	$	188,337	$	(1,594)	(1)	%
Research and development	35,977		34,704		1,273		4		104,992		101,501		3,491		3
General and administrative	36,136		35,896		240		1		102,761		100,298		2,463		2
Amortization expense	6,948		7,420		(472)		(6)		20,741		21,908		(1,167)		(5)
Operating expenses	$	139,117	$	142,259	$	(3,142)	(2)	%	$	415,237	$	412,044	$	3,193	1	%

Three months ended

For the three months ended September 30, 2024, sales and marketing expenses decreased primarily due to a $2.2 million decrease in marketing costs due to timing of costs associated with JNUC, a $1.3 million decrease in employee compensation costs, and a $0.7 million decrease in stock-based compensation and related payroll taxes.

For the three months ended September 30, 2024, research and development expenses increased primarily due to a $1.3 million increase in employee compensation costs.

For the three months ended September 30, 2024, general and administrative expenses increased primarily due to a $4.4 million increase related to system transformation costs and restructuring charges of $0.7 million, partially offset by a $2.9 million decrease in stock-based compensation expense and related payroll taxes and a $1.9 million decrease in acquisition-related expense.

Nine months ended

For the nine months ended September 30, 2024, sales and marketing expenses decreased primarily due to a $2.8 million decrease in marketing costs due to timing of costs associated with JNUC, a $2.4 million decrease in stock-based compensation and related payroll taxes, a $1.7 million decrease in employee compensation costs, and a $1.0 million decrease in travel-related expenses, partially offset by restructuring charges of $6.5 million.

For the nine months ended September 30, 2024, research and development expenses increased primarily due to a $2.3 million increase in employee compensation costs and a $1.2 million increase in stock-based compensation and related payroll taxes.

For the nine months ended September 30, 2024, general and administrative expenses increased primarily due to a $6.6 million increase related to system transformation costs, a $1.1 million increase in acquisition-related expense primarily due to expense recognized for deferred compensation related to the acquisition of dataJAR, and restructuring charges of $1.7 million, partially offset by a $5.5 million decrease in stock-based compensation and related payroll taxes, a $0.9 million decrease in premium for directors and officers insurance due to improved market conditions for such insurance, and a $0.7 million decrease in outside services.

Interest Income, Net


	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2024		2023		$		%		2024		2023		$		%
	(in thousands, except percentages)
Interest income, net	$	1,574	$	1,687	$	(113)	(7)	%	$	5,255	$	4,453	$	802	18	%

Nine months ended

For the nine months ended September 30, 2024, interest income, net increased primarily due to higher earned interest rates and higher average invested balances.

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Foreign Currency Transaction Gain (Loss)


	Three Months Ended September 30,				Change			Nine Months Ended September 30,				Change
	2024		2023		$		%	2024		2023		$		%
	(in thousands, except percentages)
Foreign currency transaction gain (loss)	$	3,354	$	(2,647)	$	6,001	NM	$	3,373	$	(995)	$	4,368	NM

NM Not Meaningful.

Three and nine months ended

For the three and nine months ended September 30, 2024, the change in foreign currency transaction gain (loss) was primarily due to the impact of changes in foreign currency exchange rates, primarily the GBP and EUR.

Income Tax (Provision) Benefit


	Three Months Ended September 30,						Change			Nine Months Ended September 30,						Change
	2024			2023			$		%	2024			2023			$		%
	(in thousands, except percentages)
Income tax (provision) benefit	$	(1,310)		$	556		$	(1,866)	NM	$	(3,719)		$	(1,147)		$	(2,572)	NM
Effective tax rate	(12.0)		%	1.7		%				(7.7)		%	(1.3)		%

NM Not Meaningful.

Three and nine months ended

The change in the effective tax rate for the three and nine months ended September 30, 2024 compared to the prior year period was primarily due to international growth. In addition, the effective tax rate for the three and nine months ended September 30, 2023 included a discrete benefit related to the acquisition of dataJAR.

Non-GAAP Financial Measures

In addition to our results determined in accordance with GAAP, we believe the following non-GAAP financial measures are useful in evaluating our operating performance. We believe that non-GAAP financial measures, when taken collectively with GAAP financial measures, may be helpful to investors because they provide consistency and comparability with our past financial performance (for example, by eliminating items that fluctuate for reasons unrelated to operating performance or that represent non-recurring, one-time events), provide additional understanding of factors and trends affecting our business, and assist in comparisons with other companies, some of which use similar non-GAAP information to supplement their GAAP results.

Our non-GAAP financial measures are presented for supplemental informational purposes only, and should not be considered a substitute for financial measures presented in accordance with GAAP. The principal limitation of these non-GAAP financial measures is that they exclude certain expenses that are required by GAAP to be recorded in our financial statements, including stock-based compensation expense and amortization of acquired intangible assets. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by our management about which expenses are excluded or included in determining these non-GAAP financial measures. Further, non-GAAP financial measures are not standardized. It may not be possible to compare these financial measures with other companies’ non-GAAP financial measures having the same or similar names. While the amortization expense of acquired intangible assets is excluded from certain non-GAAP measures, the revenue related to acquired intangible assets is reflected in such measures as those assets contribute to revenue generation. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures. In addition, investors are encouraged to review our condensed consolidated financial statements and the notes thereto in their entirety and not to rely on any single financial measure.

Non-GAAP Gross Profit and Non-GAAP Gross Profit Margin

We use non-GAAP gross profit and non-GAAP gross profit margin, and believe it is useful to our investors, to understand and evaluate our operating performance and trends and to prepare and approve our annual budget. We define non-

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GAAP gross profit as gross profit, adjusted for amortization expense, stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges. Acquisition-related expense includes acquisition and integration-related expenses which primarily consist of third-party expenses, such as legal and accounting fees, as well as expense recognized for deferred compensation related to the acquisition of dataJAR. System transformation costs are primarily associated with the implementation of updated sales software and software supporting our business including enterprise resource planning, as well as the implementation of other systems to provide best-in-class processes, governance, and systems. The transformation includes a comprehensive redesign of our systems, including the quoting, contracting, and invoicing processes, and the systems and tools we use. Restructuring charges for the three and nine months ended September 30, 2024 primarily include severance payments related to the workforce reduction plan announced in January 2024. We define non-GAAP gross profit margin as non-GAAP gross profit as a percentage of total revenue.

A reconciliation of non-GAAP gross profit to gross profit and non-GAAP gross profit margin to gross profit margin, the most directly comparable GAAP measures, are as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Gross profit	$	123,258	$	110,386	$	358,301	$	317,057
Amortization expense	3,048		3,494		9,604		10,102
Stock-based compensation	3,376		3,015		9,850		8,629
Acquisition-related expense	27		14		194		16
Payroll taxes related to stock-based compensation	106		105		312		200
System transformation costs	83		22		187		22
Restructuring charges	—		—		7		—
Non-GAAP gross profit	$	129,898	$	117,036	$	378,455	$	336,026
Gross profit margin	77%		77%		77%		77%
Non-GAAP gross profit margin	82%		82%		81%		82%

Non-GAAP Operating Income and Non-GAAP Operating Income Margin

We use non-GAAP operating income and non-GAAP operating income margin, and believe it is useful for our investors, to understand and evaluate our operating performance and trends, to prepare and approve our annual budget, and to develop short-term and long-term operating plans. We define non-GAAP operating income as operating loss, adjusted for amortization expense, stock-based compensation expense, acquisition-related expense, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring charges, and extraordinary legal settlements and non-recurring litigation costs. We define non-GAAP operating income margin as non-GAAP operating income as a percentage of total revenue.

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A reconciliation of non-GAAP operating income to operating loss and non-GAAP operating income margin to operating loss margin, the most directly comparable GAAP measures, are as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Operating loss	$	(15,859)	$	(31,873)	$	(56,936)	$	(94,987)
Amortization expense	9,996		10,914		30,345		32,010
Stock-based compensation	25,407		28,349		72,269		78,082
Acquisition-related expense	488		2,735		5,262		4,172
Offering costs	—		—		872		—
Payroll taxes related to stock-based compensation	632		704		2,250		1,674
System transformation costs	6,331		1,372		10,544		3,153
Restructuring charges	682		—		8,872		—
Legal settlements and non-recurring litigation costs	11		200		(122)		200
Non-GAAP operating income	$	27,688	$	12,401	$	73,356	$	24,304
Operating loss margin	(10)%		(22)%		(12)%		(23)%
Non-GAAP operating income margin	17%		9%		16%		6%

Non-GAAP Net Income

We use non-GAAP net income, and believe it is useful for our investors, to understand and evaluate our operating performance and trends. We define non-GAAP net income as net loss, adjusted for income tax (provision) benefit, amortization expense, stock-based compensation expense, foreign currency transaction (gain) loss, amortization of debt issuance costs, acquisition-related expense, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring charges, and extraordinary legal settlements and non-recurring litigation costs, and adjustment to income tax expense based on the non-GAAP measure of profitability using our blended U.S. statutory tax rate.

We define non-GAAP income before income taxes as loss before income taxes adjusted for amortization expense, stock-based compensation expense, foreign currency transaction (gain) loss, amortization of debt issuance costs, acquisition-related expense, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring charges, and extraordinary legal settlements and non-recurring litigation costs.

We define non-GAAP provision for income taxes as the current and deferred income tax expense commensurate with the non-GAAP measure of profitability using our blended U.S. statutory tax rate.

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A reconciliation of non-GAAP net income to net loss, the most directly comparable GAAP measure, is as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)
Exclude: income tax (provision) benefit	(1,310)		556		(3,719)		(1,147)
Loss before income tax (provision) benefit	(10,931)		(32,833)		(48,308)		(91,529)
Amortization expense	9,996		10,914		30,345		32,010
Stock-based compensation	25,407		28,349		72,269		78,082
Foreign currency transaction (gain) loss	(3,354)		2,647		(3,373)		995
Amortization of debt issuance costs	722		687		2,119		2,055
Acquisition-related expense	488		2,735		5,262		4,172
Offering costs	—		—		872		—
Payroll taxes related to stock-based compensation	632		704		2,250		1,674
System transformation costs	6,331		1,372		10,544		3,153
Restructuring charges	682		—		8,872		—
Legal settlements and non-recurring litigation costs	11		200		(122)		200
Non-GAAP income before income taxes	29,984		14,775		80,730		30,812
Non-GAAP provision for income taxes (1)	(7,196)		(3,546)		(19,375)		(7,395)
Non-GAAP net income	$	22,788	$	11,229	$	61,355	$	23,417

(1) In accordance with the SEC’s Non-GAAP Financial Measures Compliance and Disclosure Interpretation, the Company’s blended U.S. statutory rate of 24% is used as an estimate for the current and deferred income tax expense associated with our non-GAAP income before income taxes.

Adjusted EBITDA

We define adjusted EBITDA as net loss, adjusted for interest income, net, provision (benefit) for income taxes, depreciation expense, amortization expense, stock-based compensation expense, foreign currency transaction (gain) loss, acquisition-related expense, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring charges, and extraordinary legal settlements and non-recurring litigation costs.

A reconciliation of adjusted EBITDA to net loss, the most directly comparable GAAP measure, is as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)
Interest income, net	(1,574)		(1,687)		(5,255)		(4,453)
Provision (benefit) for income taxes	1,310		(556)		3,719		1,147
Depreciation expense	1,818		1,851		5,338		5,593
Amortization expense	9,996		10,914		30,345		32,010
Stock-based compensation	25,407		28,349		72,269		78,082
Foreign currency transaction (gain) loss	(3,354)		2,647		(3,373)		995
Acquisition-related expense	488		2,735		5,262		4,172
Offering costs	—		—		872		—
Payroll taxes related to stock-based compensation	632		704		2,250		1,674
System transformation costs	6,331		1,372		10,544		3,153
Restructuring charges	682		—		8,872		—
Legal settlements and non-recurring litigation costs	11		200		(122)		200
Adjusted EBITDA	$	29,506	$	14,252	$	78,694	$	29,897

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Liquidity and Capital Resources

General

As of September 30, 2024, our principal sources of liquidity were cash and cash equivalents totaling $218.4 million, which were held for general corporate purposes, which may include working capital, capital expenditures, and potential acquisitions and strategic transactions, as well as the available balance of the 2024 Revolving Credit Facility of $174.0 million. On May 3, 2024, the Company entered into the 2024 Credit Agreement to refinance the Company’s existing 2020 Revolving Credit Facility. The 2024 Credit Agreement increased our revolving credit facility commitments from $150.0 million to $175.0 million and has a scheduled maturity date of May 3, 2029. The 2024 Credit Agreement is subject to a springing maturity date on or after June 2, 2026 subject to the terms of the the 2024 Credit Agreement. Our cash and cash equivalents are comprised of cash, money market deposit accounts, and money market funds with original maturities at the time of purchase of three months or less. Our cash and cash equivalents are held at a diversified portfolio of investment grade global banks and money market investments. We expect that our operating cash flows, in addition to our cash and cash equivalents, will enable us to make continued investments in supporting the growth of our business in the future.

A majority of our customers pay in advance for subscriptions and support and maintenance contracts, a portion of which is recorded as deferred revenue. Deferred revenue consists of the unearned portion of billed fees for our subscriptions, which is later recognized as revenue in accordance with our revenue recognition policy. As of September 30, 2024, we had deferred revenue of $378.2 million, of which $326.1 million was recorded as a current liability and is expected to be recognized as revenue in the next 12 months, provided all other revenue recognition criteria have been met.

As of September 30, 2024, there were no amounts outstanding under the 2024 Credit Agreement, other than $1.0 million in outstanding letters of credit. As of September 30, 2024, there was $368.9 million outstanding on our 2026 Notes, which mature on September 1, 2026. See Note 8 for additional information on our 2024 Credit Agreement and 2026 Notes.

In May 2024, the Company repurchased and subsequently retired 2,000,000 shares of our common stock from underwriters in a secondary offering by funds affiliated with Vista for an aggregate purchase price of $35.4 million in connection with Vista’s sale of shares through an underwritten secondary offering. See Note 2 for more information.

Future Liquidity and Capital Resource Requirements

We believe our cash and cash equivalents, the 2024 Revolving Credit Facility, and cash provided by sales of our software solutions and services will be sufficient to meet our working capital and capital expenditure needs, debt service requirements for at least the next 12 months, as well as other known long-term cash requirements. Our future capital requirements will depend on many factors including our growth rate, the timing and extent of spending to support development efforts, the expansion of sales and marketing activities, the introduction of new and enhanced products and services offerings, and the continuing market acceptance of our products. In the future, we may use cash to acquire or invest in complementary businesses, services, and technologies, including intellectual property rights.

As of September 30, 2024, our principal commitments consist of obligations under our 2026 Notes, contractual agreements for hosting services and other support software, and operating leases for office space. In the second quarter of 2024, the Company entered into a contractual agreement with an unrelated party for hosting services, which includes a non-cancelable commitment of $30.4 million over the next five years. There have been no other material changes to our commitments as disclosed in our Annual Report on Form 10-K for the year ended December 31, 2023.

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Cash Flows

The following table presents a summary of our condensed consolidated cash flows from operating, investing, and financing activities for the periods presented:


	Nine Months Ended September 30,
	2024		2023
	(in thousands)
Net cash provided by operating activities	$	21,516	$	20,045
Net cash used in investing activities	(9,477)		(22,083)
Net cash (used in) provided by financing activities	(40,863)		5,157
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	102		(190)
Net (decrease) increase in cash, cash equivalents, and restricted cash	(28,722)		2,929
Cash, cash equivalents, and restricted cash, beginning of period	250,809		231,921
Cash, cash equivalents, and restricted cash, end of period	$	222,087	$	234,850
Cash paid for interest	$	727	$	704
Cash paid for purchases of equipment and leasehold improvements	6,674		2,522

Operating Activities

Our largest source of operating cash is cash collections from our subscription customers. Our primary use of cash from operating activities is employee-related expenditures, marketing expenses, and third-party hosting costs.

During the nine months ended September 30, 2024, net cash provided by operating activities was $21.5 million, an increase of $1.5 million compared to the nine months ended September 30, 2023. The increase was primarily attributable to an increase in cash received from our customers and $6.0 million we paid for contingent consideration in 2023 related to the Digita acquisition, partially offset by a $16.8 million increase in cash paid for system transformation costs, $9.0 million of restructuring charges paid, $8.4 million paid in deferred consideration related to the dataJAR acquisition, and an increase in cash paid for third-party hosting costs.

Investing Activities

During the nine months ended September 30, 2024, net cash used in investing activities was $9.5 million, a decrease of $12.6 million compared to the nine months ended September 30, 2023. The decrease was primarily attributable to an $18.8 million decrease in payments for acquisitions, net of cash acquired, partially offset by a $4.2 million increase in purchases of equipment and leasehold improvements and a $1.8 million increase in purchases of investments.

Financing Activities

During the nine months ended September 30, 2024, net cash used in financing activities was $40.9 million compared to net cash provided by financing activities of $5.2 million for the nine months ended September 30, 2023. The change was primarily attributable to $35.4 million paid for the repurchase and retirement of common stock, $3.6 million for the release of the ZecOps escrow, $3.2 million for the release of the dataJAR escrow, $1.5 million paid for debt issuance costs related to refinancing the revolving credit facility, $0.9 million paid for offering costs, and a $1.9 million decrease in proceeds from the exercise of stock options.

Indemnification Agreements

In the ordinary course of business, we enter into agreements of varying scope and terms pursuant to which we agree to indemnify customers, channel partners, vendors, lessors, business partners, and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, services to be provided by us, or from intellectual property infringement, misappropriation, or other violation claims made by third parties. See “Risk Factors — We have indemnity provisions under our contracts with our customers, channel partners, and other third parties, which could have a material adverse effect on our business” in our Annual Report on Form 10-K for the year ended December 31, 2023. In addition, we have entered into indemnification agreements with our directors and certain officers that will require us, among

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other things, to indemnify them against certain liabilities that may arise by reason of their status or service as directors, officers, or employees. No demands have been made upon us to provide indemnification under such agreements, and there are no claims that we are aware of that could have a material effect on our condensed consolidated balance sheets, condensed consolidated statements of operations and comprehensive loss, or condensed consolidated statements of cash flows.

Critical Accounting Estimates

Our discussion and analysis of financial condition and results of operations are based upon our condensed consolidated financial statements. The preparation of our financial statements in accordance with GAAP requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. We base our estimates on experience and other assumptions that we believe are reasonable under the circumstances, and we evaluate these estimates on an ongoing basis. Actual results may differ from those estimates, impacting our reported results of operations and financial condition.

There have been no material changes to our critical accounting estimates disclosed in our Annual Report on Form 10-K for the year ended December 31, 2023. Refer to “Note 2 — Summary of significant accounting policies” to the condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q for more detailed information regarding these and other accounting policies.

Recent Accounting Pronouncements

For a description of our recently adopted accounting pronouncements and recently issued accounting standards not yet adopted, see “Note 2 — Summary of significant accounting policies” to the condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

There were no material changes to our quantitative and qualitative disclosures about market risk during the nine months ended September 30, 2024. See Part II, Item 7A, “Quantitative and Qualitative Disclosures About Market Risk” of our Annual Report on Form 10-K for the year ended December 31, 2023 for a detailed discussion of our market risks.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain “disclosure controls and procedures,” as defined in Rule 13a–15(e) and Rule 15d–15(e) under the Exchange Act that are designed to provide reasonable assurance that information required to be disclosed by the Company in the reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to provide reasonable assurance that information required to be disclosed by the Company in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure. Our management, with the participation of our principal executive officer and principal financial officer, evaluated the effectiveness of our disclosure controls and procedures as of September 30, 2024. Based on this evaluation, our principal executive officer and principal financial officer have concluded that our disclosure controls and procedures were effective as of September 30, 2024.

Changes in Internal Control

During the third quarter of 2024, we implemented updated sales software and a new enterprise resource planning system, as well as other systems. The transformation included a comprehensive redesign of our systems, including the quoting, contracting, and invoicing processes, and the systems and tools we use. This implementation resulted in certain changes to our reporting processes and our internal control over financial reporting by automating certain manual procedures and standardizing business processes and reporting across the organization. The implementation was subject to various testing and review procedures prior to and after execution. We will continue to monitor our internal control over financial reporting under the new systems, including evaluating the operating effectiveness of related key controls.

There were no other changes in internal control over financial reporting during the quarter ended September 30, 2024 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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Inherent Limitations on Effectiveness of Controls

Our management, including our principal executive officer and principal financial officer, does not expect that our disclosure controls and procedures or our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. The design of any system of controls is also based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

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PART II. OTHER INFORMATION

Item 1. Legal Proceedings

The information set forth in “Note 7 — Commitments and contingencies” to the condensed consolidated financial statements in Part I, Item 1 of this Quarterly Report on Form 10-Q is incorporated herein by reference.

From time to time, we may be subject to legal proceedings and claims, including patent, commercial, product liability, employment, class action, whistleblower, and other litigation and claims, as well as governmental and other regulatory investigations and proceedings. In addition, third parties may from time to time assert claims against us in the form of letters and other communications. Although the results of these proceedings, claims, inquiries, and investigations cannot be predicted with certainty, we do not believe that the final outcome of these matters is reasonably likely to have a material adverse effect on our business, financial condition, or results of operations. Our evaluation of any current matters may change in the future as the legal proceedings and claims and events related thereto unfold. Future litigation may be necessary to defend ourselves, our partners, and our customers by determining the scope, enforceability, and validity of third-party proprietary rights, or to establish our proprietary rights. The results of any current or future litigation cannot be predicted with certainty, and regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources, and other factors.

Item 1A. Risk Factors

This quarterly report should be read in conjunction with the risk factors included in our Annual Report on Form 10-K for the year ended December 31, 2023. There have been no material changes to the risk factors disclosed in Part 1, Item 1A “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2023.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

Insider Trading Arrangements

On September 30, 2024, Dean Hager, one of the Company’s directors, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Hager’s trading plan provides for the potential sale of up to 1,138,585 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about December 30, 2024 through November 14, 2025.

On October 1, 2024, Jeff Lendino, the Company’s Chief Legal Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Lendino’s trading plan provides for the potential sale of up to 105,159 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about January 30, 2025 through June 30, 2025.

On October 3, 2024, Beth Tschida, the Company’s Chief Technology Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Ms. Tschida’s trading plan provides for the potential sale of up to 100,675 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about March 15, 2025 through July 1, 2025.

On September 30, 2024, John Strosahl, the Company’s Chief Executive Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Strosahl’s trading plan provides for

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the potential sale of up to 678,940 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about December 30, 2024 through November 15, 2025.

Chief Accounting Officer Appointment

On November 4, 2024, the Company appointed Anthony Grabenau to serve as our Senior Vice President, Chief Accounting Officer, effective as of November 17, 2024. Mr. Grabenau currently serves as the Company’s Vice President, Accounting and Reporting.

Mr. Grabenau, age 47, joined the Company in 2021 as Vice President, Accounting and Reporting. Prior to joining Jamf, Mr. Grabenau served as Vice President and Global Corporate Controller (and principal accounting officer) at 3D Systems Corporation from 2020 until 2021 and Director, Controlling & Reporting at Verizon Communications Inc. from 2018 to 2020. Prior to this, Mr. Grabenau held various accounting and finance roles including Senior Director of Financial Reporting & Internal Audit at Hard Rock International and Senior Manager at Ernst & Young, LLP. Mr. Grabenau is a certified public accountant and holds a bachelor’s degree in Finance from the University of Central Florida and a Masters in Accounting degree from the University of Virginia.

There is no arrangement or understanding between Mr. Grabenau and any other persons pursuant to which he is being appointed as the Company’s Senior Vice President, Chief Accounting Officer. There are no family relationships between Mr. Grabenau and any director, director nominee or executive officer of the Company, and there are no current or proposed transactions between the Company and Mr. Grabenau or his immediate family members that would require disclosure under Item 404(a) of Regulation S-K.

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Item 6. Exhibits

The following is a list of all exhibits filed or furnished as part of this report:


Exhibit Number						Description
3.1						Second Amended and Restated Certificate of Incorporation of Jamf Holding Corp., dated July 24, 2020 (incorporated by reference to Exhibit 3.1 to the Company’s Form 8-K filed with the SEC on July 27, 2020).

3.2						Amended and Restated Bylaws of Jamf Holding Corp., dated July 24, 2020 (incorporated by reference to Exhibit 3.2 to the Company’s Form 8-K filed with the SEC on July 27, 2020).

10.1						Employment Letter with David Rudow, dated September 23, 2024 (incorporated by reference to Exhibit 10.1 to the Company’s Form 8-K filed with the SEC on September 23, 2024).

10.2						Transition and Separation Agreement with Ian Goodkind, dated September 23, 2024 (incorporated by reference to Exhibit 10.2 to the Company’s Form 8-K filed with the SEC on September 23, 2024).

31.1						Certification of the Chief Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002, filed herewith.

31.2						Certification of the Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002, filed herewith.

32.1*						Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, furnished herewith.

32.2*						Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, furnished herewith.

101.INS						Inline XBRL Instance Document

101.SCH						Inline XBRL Taxonomy Extension Schema Document

101.CAL						Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF						Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB						Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE						Inline XBRL Taxonomy Extension Presentation Linkbase Document

104						Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

* The certifications furnished in Exhibit 32.1 and Exhibit 32.2 hereto are deemed to accompany this Quarterly Report on Form 10-Q and will not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, except to the extent that the registrant specifically incorporates it by reference.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


	JAMF HOLDING CORP. (Registrant)

Date: November 7, 2024	By:	/s/ Ian Goodkind
		Ian Goodkind
		Chief Financial Officer (Principal Financial and Accounting Officer)

Exhibit 31.1

Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

I, John Strosahl, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Jamf Holding Corp.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.


Date: November 7, 2024						/s/ John Strosahl
						John Strosahl Director and Chief Executive Officer

Exhibit 31.2

Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

I, Ian Goodkind, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Jamf Holding Corp.;

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.


Date: November 7, 2024						/s/ Ian Goodkind
						Ian Goodkind Chief Financial Officer

Exhibit 32.1

Certification of the Chief Executive Officer

Pursuant to Rule 18 U.S.C. Section 1350

In connection with the Quarterly Report on Form 10-Q of Jamf Holding Corp. (the “Company”) for the period ended September 30, 2024, as filed with the U.S. Securities and Exchange Commission (the “Report”), I, John Strosahl, Chief Executive Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


Date: November 7, 2024						/s/ John Strosahl
						John Strosahl Director and Chief Executive Officer

Exhibit 32.2

Certification of the Chief Financial Officer

Pursuant to Rule 18 U.S.C. Section 1350

In connection with the Quarterly Report on Form 10-Q of Jamf Holding Corp. (the “Company”) for the period ended September 30, 2024, as filed with the U.S. Securities and Exchange Commission (the “Report”), I, Ian Goodkind, Chief Financial Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


Date: November 7, 2024						/s/ Ian Goodkind
						Ian Goodkind Chief Financial Officer

Cover Page - shares	9 Months Ended
Cover Page - shares	Sep. 30, 2024	Oct. 29, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2024
Document Transition Report	false
Entity File Number	001-39399
Entity Registrant Name	JAMF HOLDING CORP.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	82-3031543
Entity Address, Address Line One	100 Washington Ave S
Entity Address, Address Line Two	Suite 1100
Entity Address, City or Town	Minneapolis
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55401
City Area Code	612
Local Phone Number	605-6625
Title of 12(b) Security	Common Stock, $0.001 par value per share
Trading Symbol	JAMF
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		128,444,986
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3
Entity Central Index Key	0001721947
Amendment Flag	false

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 218,426	$ 243,576
Trade accounts receivable, net of allowances of $460 and $444 at September 30, 2024 and December 31, 2023, respectively	114,018	108,240
Deferred contract costs	26,643	23,508
Prepaid expenses	18,861	14,255
Other current assets	20,787	13,055
Total current assets	398,735	402,634
Equipment and leasehold improvements, net	18,773	15,184
Goodwill	900,092	887,121
Other intangible assets, net	160,505	187,891
Deferred contract costs, non-current	56,679	53,070
Other assets	49,426	43,752
Total assets	1,584,210	1,589,652
Current liabilities:
Accounts payable	21,965	25,909
Accrued liabilities	69,526	77,447
Income taxes payable	1,430	1,248
Deferred revenue	326,107	317,546
Total current liabilities	419,028	422,150
Deferred revenue, non-current	52,110	55,886
Deferred tax liability, net	5,327	5,952
Convertible senior notes, net	368,883	366,999
Other liabilities	18,333	21,118
Total liabilities	863,681	872,105
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at September 30, 2024 and December 31, 2023; no shares issued and outstanding at September 30, 2024 and December 31, 2023	0	0
Common stock, $0.001 par value, 500,000,000 shares authorized at September 30, 2024 and December 31, 2023; 128,271,786 and 126,938,102 shares issued and outstanding at September 30, 2024 and December 31, 2023, respectively	125	126
Additional paid‑in capital	1,241,716	1,162,993
Accumulated other comprehensive loss	(15,135)	(26,777)
Accumulated deficit	(506,177)	(418,795)
Total stockholders’ equity	720,529	717,547
Total liabilities and stockholders’ equity	$ 1,584,210	$ 1,589,652

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets:
Allowance	$ 460	$ 444
Stockholders’ equity:
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock authorized (in shares)	50,000,000	50,000,000
Preferred stock issued (in shares)	0	0
Preferred stock outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Common stock, shares authorized (in shares)	500,000,000	500,000,000
Common stock issued (in shares)	128,271,786	126,938,102
Common stock outstanding (in shares)	128,271,786	126,938,102

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Revenue:
Total revenue	$ 159,286	$ 142,625	$ 464,425	$ 409,926
Cost of revenue:
Amortization expense	3,048	3,494	9,604	10,102
Total cost of revenue	36,028	32,239	106,124	92,869
Gross profit	123,258	110,386	358,301	317,057
Operating expenses:
Sales and marketing	60,056	64,239	186,743	188,337
Research and development	35,977	34,704	104,992	101,501
General and administrative	36,136	35,896	102,761	100,298
Amortization expense	6,948	7,420	20,741	21,908
Total operating expenses	139,117	142,259	415,237	412,044
Loss from operations	(15,859)	(31,873)	(56,936)	(94,987)
Interest income, net	1,574	1,687	5,255	4,453
Foreign currency transaction gain (loss)	3,354	(2,647)	3,373	(995)
Loss before income tax (provision) benefit	(10,931)	(32,833)	(48,308)	(91,529)
Income tax (provision) benefit	(1,310)	556	(3,719)	(1,147)
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)
Net loss per share, basic (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)
Net loss per share, diluted (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)
Weighted‑average shares used to compute net loss per share, basic (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Weighted-average shares used to compute net loss per share, diluted (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Subscription
Revenue:
Total revenue	$ 156,070	$ 138,521	$ 453,851	$ 396,342
Cost of revenue:
Cost of revenue	29,149	25,009	85,300	72,354
Services
Revenue:
Total revenue	3,192	3,956	10,395	12,594
Cost of revenue:
Cost of revenue	3,831	3,736	11,220	10,413
License
Revenue:
Total revenue	$ 24	$ 148	$ 179	$ 990

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Statement of Comprehensive Income [Abstract]
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)
Other comprehensive income (loss):
Foreign currency translation adjustments	13,143	(7,694)	11,642	3,900
Total other comprehensive income (loss)	13,143	(7,694)	11,642	3,900
Comprehensive income (loss)	$ 902	$ (39,971)	$ (40,385)	$ (88,776)

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common	Additional Paid‑In Capital	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Dec. 31, 2022		123,170,172
Beginning balance at Dec. 31, 2022	$ 701,338	$ 123	$ 1,049,875	$ (39,951)	$ (308,709)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		778,589
Exercise of stock options	5,640	$ 1	5,639
Vesting of restricted stock units (in shares)		1,572,281
Vesting of restricted stock units	2	$ 2
Issuance of common stock under the employee stock purchase plan (in shares)		204,962
Issuance of common stock under the employee stock purchase plan	3,131		3,131
Stock-based compensation	78,082		78,082
Foreign currency translation adjustments	3,900			3,900
Net loss	(92,676)				(92,676)
Ending balance (in shares) at Sep. 30, 2023		125,726,004
Ending balance at Sep. 30, 2023	699,417	$ 126	1,136,727	(36,051)	(401,385)
Beginning balance (in shares) at Jun. 30, 2023		124,890,541
Beginning balance at Jun. 30, 2023	708,363	$ 125	1,105,703	(28,357)	(369,108)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		370,564
Exercise of stock options	2,675		2,675
Vesting of restricted stock units (in shares)		464,899
Vesting of restricted stock units	1	$ 1
Stock-based compensation	28,349		28,349
Foreign currency translation adjustments	(7,694)			(7,694)
Net loss	(32,277)				(32,277)
Ending balance (in shares) at Sep. 30, 2023		125,726,004
Ending balance at Sep. 30, 2023	699,417	$ 126	1,136,727	(36,051)	(401,385)
Beginning balance (in shares) at Dec. 31, 2023		126,938,102
Beginning balance at Dec. 31, 2023	717,547	$ 126	1,162,993	(26,777)	(418,795)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Repurchase and retirement of common stock (in shares)		(2,000,000)
Repurchase and retirement of common stock	(35,357)	$ (2)			(35,355)
Exercise of stock options (in shares)		620,889
Exercise of stock options	3,726	$ 1	3,725
Vesting of restricted stock units (in shares)		2,503,748
Issuance of common stock under the employee stock purchase plan (in shares)		209,047
Issuance of common stock under the employee stock purchase plan	2,729		2,729
Stock-based compensation	72,269		72,269
Foreign currency translation adjustments	11,642			11,642
Net loss	(52,027)				(52,027)
Ending balance (in shares) at Sep. 30, 2024		128,271,786
Ending balance at Sep. 30, 2024	720,529	$ 125	1,241,716	(15,135)	(506,177)
Beginning balance (in shares) at Jun. 30, 2024		127,466,599
Beginning balance at Jun. 30, 2024	692,250	$ 124	1,214,340	(28,278)	(493,936)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		317,251
Exercise of stock options	1,970	$ 1	1,969
Vesting of restricted stock units (in shares)		487,936
Stock-based compensation	25,407		25,407
Foreign currency translation adjustments	13,143			13,143
Net loss	(12,241)				(12,241)
Ending balance (in shares) at Sep. 30, 2024		128,271,786
Ending balance at Sep. 30, 2024	$ 720,529	$ 125	$ 1,241,716	$ (15,135)	$ (506,177)

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Operating activities
Net loss	$ (52,027)	$ (92,676)
Adjustments to reconcile net loss to cash provided by operating activities:
Depreciation and amortization expense	35,683	37,603
Amortization of deferred contract costs	19,791	15,565
Amortization of capitalized CCA implementation costs	1,065	0
Amortization of debt issuance costs	2,119	2,055
Non-cash lease expense	4,235	4,443
Provision for credit losses and returns	173	226
Stock-based compensation	72,269	78,082
Deferred tax benefit	(363)	(1,973)
Other	(4,462)	584
Changes in operating assets and liabilities:
Trade accounts receivable	(5,796)	(6,512)
Prepaid expenses and other assets	(18,690)	(7,071)
Deferred contract costs	(26,235)	(28,839)
Accounts payable	(4,059)	4,916
Accrued liabilities	(6,957)	(7,370)
Income taxes payable	200	500
Deferred revenue	4,521	20,512
Other liabilities	49	0
Net cash provided by operating activities	21,516	20,045
Investing activities
Acquisitions, net of cash acquired	0	(18,797)
Purchases of equipment and leasehold improvements	(6,674)	(2,522)
Purchase of investments	(2,500)	(750)
Other	(303)	(14)
Net cash used in investing activities	(9,477)	(22,083)
Financing activities
Debt issuance costs	(1,549)	0
Cash paid for offering costs	(872)	0
Cash paid for contingent consideration	0	(206)
Payment of acquisition-related holdback	(6,811)	(277)
Repurchase and retirement of common stock	(35,357)	0
Proceeds from the exercise of stock options	3,726	5,640
Net cash (used in) provided by financing activities	(40,863)	5,157
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	102	(190)
Net (decrease) increase in cash, cash equivalents, and restricted cash	(28,722)	2,929
Cash, cash equivalents, and restricted cash, beginning of period	250,809	231,921
Cash, cash equivalents, and restricted cash, end of period	222,087	234,850
Cash paid for:
Interest	727	704
Income taxes, net of refunds	3,752	2,807
Non-cash activities:
Employee stock purchase plan	2,729	3,131
Operating lease assets obtained in exchange for operating lease liabilities	4,641	768
Purchases of equipment and leasehold improvements accrued but not paid	851	159
Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents	218,426	227,619
Restricted cash included in other current assets	3,661	3,631
Restricted cash included in other assets	0	3,600
Total cash, cash equivalents, and restricted cash	$ 222,087	$ 234,850

Basis of presentation and description of business

9 Months Ended

Sep. 30, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of presentation and description of business

Description of business

Basis of presentation and principles of consolidation

Unaudited interim condensed consolidated financial information

Use of estimates

Segment and geographic information

Revenue by geographic region as determined based on the location where the sale originated were as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
The Americas (1)	$	104,750	$	95,469	$	307,968	$	276,720
Europe, the Middle East, India, and Africa	41,399		36,639		119,709		102,365
Asia Pacific	13,137		10,517		36,748		30,841
	$	159,286	$	142,625	$	464,425	$	409,926

(1) The vast majority of our Americas revenue comes from the U.S.

Summary of significant accounting policies

9 Months Ended

Sep. 30, 2024

Accounting Policies [Abstract]

Summary of significant accounting policies

Revenue recognition

The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606.

Disaggregation of Revenue


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
SaaS subscription and support and maintenance	$	151,485	$	133,626	$	439,992	$	380,954
On‑premise subscription	4,585		4,895		13,859		15,388
Subscription revenue	156,070		138,521		453,851		396,342
Professional services	3,192		3,956		10,395		12,594
Perpetual licenses	24		148		179		990
Non‑subscription revenue	3,216		4,104		10,574		13,584
Total revenue	$	159,286	$	142,625	$	464,425	$	409,926

Contract Balances


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Balance, beginning of the period	$	370,206	$	355,051	$	373,432	$	346,150
Acquisitions	—		3,230		—		3,230
Revenue earned	(126,921)		(114,780)		(287,082)		(250,724)
Deferral of revenue	140,159		127,803		297,094		272,274
Other (1)	(5,227)		(1,550)		(5,227)		(1,176)
Balance, end of the period	$	378,217	$	369,754	$	378,217	$	369,754

(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.

There were no significant changes to our contract assets and liabilities during the three and nine months ended September 30, 2024 and 2023 outside of our sales activities.

Remaining Performance Obligations

Deferred Contract Costs

Cloud computing arrangements

Capitalized costs associated with the implementation of cloud computing arrangements were as follows:


Balance Sheet Classification	September 30, 2024		December 31, 2023
	(in thousands)
Other current assets	$	6,388	$	1,860
Other assets	19,245		10,891
Capitalized cloud computing implementation costs, gross	25,633		12,751
Less: accumulated amortization	(1,065)		—
Capitalized cloud computing implementation costs, net	$	24,568	$	12,751

Amortization expense related to capitalized cloud computing implementation costs was $1.1 million for both the three and nine months ended September 30, 2024.

Stock Repurchases

Recently issued accounting pronouncements not yet adopted

Financial instruments fair value

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Financial instruments fair value

Assets and liabilities measured at fair value on a recurring basis

The fair value of these financial instruments were as follows:


	September 30, 2024
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	128,819	$	—	$	—	$	128,819
Total cash equivalents	$	128,819	$	—	$	—	$	128,819


	December 31, 2023
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	151,209	$	—	$	—	$	151,209
Total cash equivalents	$	151,209	$	—	$	—	$	151,209

The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above.


Balance, beginning of period	$	6,206
Total (gains) losses included in:
Net loss	—
Payments	(6,206)
Balance, end of period	$	—

Fair value measurements of other financial instruments

The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets:


	September 30, 2024				December 31, 2023
	Net Carrying Value		Estimated Fair Value		Net Carrying Value		Estimated Fair Value
	(in thousands)
2026 Notes	$	368,883	$	336,674	$	366,999	$	319,283

Acquisitions

9 Months Ended

Sep. 30, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

Acquisitions

dataJAR


Assets acquired:
Cash and cash equivalents	$	2,789
Trade accounts receivable, net	945
Prepaid expenses	1,208
Other current assets	10
Intangible assets acquired	9,400
Operating lease assets	252
Liabilities assumed:
Accounts payable	(605)
Accrued liabilities	(599)
Income taxes payable	(45)
Deferred revenue	(3,230)
Operating lease liabilities	(191)
Deferred tax liability	(2,398)
Goodwill	17,550
Total purchase consideration	$	25,086

•future expected cash flows from subscription contracts and acquired developed technologies;

•anticipated growth in revenue and churn rates for existing customers;

•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings; and

•discount rates.

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:


	Useful Life	Gross Value
		(in thousands)
Customer relationships	6.0 years	$	5,000
Developed technology	5.0 years	4,400
Total identifiable intangible assets		$	9,400

The weighted-average useful life of the intangible assets acquired was 5.5 years.

Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

ZecOps

Goodwill and other intangible assets

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and other intangible assets

The change in the carrying amount of goodwill was as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Goodwill, beginning of period	$	885,404	$	867,909	$	887,121	$	856,925
Goodwill acquired	—		17,550		—		17,550
Measurement period adjustments	—		—		—		339
Foreign currency translation adjustment	14,688		(8,637)		12,971		2,008
Goodwill, end of period	$	900,092	$	876,822	$	900,092	$	876,822

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:


	September 30, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	8 years	$	34,300	$	29,512	$	—	$	4,788	1.1 years
Customer relationships	5 ‑ 12 years	257,308		136,423		(940)		119,945		5.5 years
Developed technology	5 - 6.5 years	75,487		36,723		(3,731)		35,033		3.2 years
Non‑competes	3 years	1,349		855		—		494		1.1 years
Intellectual property	5 years	270		25		—		245		4.5 years
Total intangible assets		$	368,714	$	203,538	$	(4,671)	$	160,505


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,700	$	26,630	$	(35)	$	8,035	1.8 years
Customer relationships	5 ‑ 12 years	257,308		119,396		(1,781)		136,131		6.2 years
Developed technology	5 - 6.5 years	84,647		36,235		(5,148)		43,264		3.9 years
Non‑competes	2.5 - 3 years	3,099		2,267		(172)		660		1.8 years
Order backlog	2.5 years	3,800		3,800		(199)		(199)		0.0 years
Total intangible assets		$	383,554	$	188,328	$	(7,335)	$	187,891

There were no impairments to goodwill or intangible assets during the three and nine months ended September 30, 2024 and 2023.

Leases

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

Leases

Supplemental balance sheet information related to the Company’s operating leases is as follows:


Leases	Balance Sheet Classification	September 30, 2024		December 31, 2023
		(in thousands)
Assets
Operating lease assets	Other assets	$	18,165	$	17,661

Liabilities
Operating lease liabilities - current	Accrued liabilities	$	5,213	$	5,766
Operating lease liabilities - non-current	Other liabilities	17,975		16,320
Total operating lease liabilities		$	23,188	$	22,086

Commitments and contingencies	9 Months Ended
Commitments and contingencies	Sep. 30, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and contingencies	Commitments and contingencies Hosting Services and Other Support Software Agreements The Company has various contractual agreements for hosting services and other support software. In the second quarter of 2024, the Company entered into a contractual agreement with an unrelated party for hosting services, which includes a non-cancelable commitment of $30.4 million over the next five years. Contingencies From time to time, the Company may be subject to various claims, charges, and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no material liabilities for contingencies as of September 30, 2024 or December 31, 2023.

Debt

9 Months Ended

Sep. 30, 2024

Debt Disclosure [Abstract]

Debt

The following table summarizes the balances and availability of our 2026 Notes and 2024 Revolving Credit Facility:

Outstanding (1)

Unutilized Amount

Interest Rate

Maturity Date

September 30,
2024

December 31,
2023

September 30,
2024

December 31,
2023

September 30,
2024

December 31,
2023

(in thousands)

2026 Notes

368,883

366,999

N/A

0.125%

Sept. 1, 2026

2024 Revolving Credit Facility

983

N/A

174,017

N/A

1.50%

(2)

N/A

May 3, 2029

(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2024 Revolving Credit Facility.

(2) Represents the rate on the outstanding letters of credit under the 2024 Revolving Credit Facility.

Convertible Senior Notes

The following table sets forth the interest expense related to the 2026 Notes:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Contractual interest expense	$	116	$	116	$	350	$	350
Amortization of issuance costs	629		624		1,884		1,869

The effective interest rate on the 2026 Notes was 0.81% for both the three and nine months ended September 30, 2024 and 2023. See Note 3 for additional information on the Company’s 2026 Notes.

Credit Agreement

Stock-based compensation

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

Stock-based compensation

The Company recognized stock-based compensation expense for all equity arrangements as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	2,931	$	2,653	$	8,542	$	7,635
Services	445		362		1,308		994
Sales and marketing	7,887		8,493		22,561		25,068
Research and development	6,581		6,429		18,981		17,863
General and administrative	7,563		10,412		20,877		26,522
	$	25,407	$	28,349	$	72,269	$	78,082

Equity Incentive Plans

Return Target Options

The table below summarizes return target option activity for the nine months ended September 30, 2024:


	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2023	2,594,622	$	6.61	4.3	$	29,697
Exercised	(329,347)	6.30			3,955
Outstanding, September 30, 2024	2,265,275	$	6.66	4.0	$	24,215
Options exercisable at September 30, 2024	2,265,275	$	6.66	4.0	$	24,215
Vested or expected to vest at September 30, 2024	2,265,275	$	6.66	4.0	$	24,215

Service-Based Options

The table below summarizes the service-based option activity for the nine months ended September 30, 2024:


	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2023	1,048,885	$	5.54	3.2	$	13,129
Exercised	(291,542)	5.61			4,001
Outstanding, September 30, 2024	757,343	$	5.52	3.2	$	8,963
Options exercisable at September 30, 2024	757,343	$	5.52	3.2	$	8,963
Vested or expected to vest at September 30, 2024	757,343	$	5.52	3.2	$	8,963

Restricted Stock Units

RSU activity for the nine months ended September 30, 2024 was as follows:


	Units	Weighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 2023	10,551,679	$	24.49
Granted	5,124,954	17.73
Vested	(2,503,748)	25.30
Forfeited	(942,334)	24.22
Outstanding, September 30, 2024	12,230,551	$	21.51

Employee Stock Purchase Plan


Shares of common stock issued	209,047
Weighted-average purchase price per share	$	13.06
Total proceeds to the Company (in thousands)	$	2,729


Expected term			0.5 years
Expected volatility			40.90%
Risk-free interest rate			5.43%
Expected dividend yield			—%

There was $0.2 million of unrecognized compensation expense related to the 2021 ESPP that is expected to be recognized over a period of one month as of September 30, 2024.

Net loss per share

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Net loss per share

The following table sets forth the computation of basic and diluted net loss per share:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)
Denominator:
Weighted-average shares used to compute net loss per share, basic and diluted	127,995,266		125,537,246		127,736,456		124,455,109
Basic and diluted net loss per share	$	(0.10)	$	(0.26)	$	(0.41)	$	(0.74)


	As of September 30,
	2024	2023
Stock options outstanding	3,022,618	3,710,153
Unvested restricted stock units	12,230,551	11,091,689
Shares related to the 2026 Notes	7,475,897	7,475,897
Shares committed under the 2021 ESPP	184,042	216,718
Total potentially dilutive securities	22,913,108	22,494,457

Income taxes

9 Months Ended

Sep. 30, 2024

Income Tax Disclosure [Abstract]

Income taxes


	Three Months Ended September 30,						Nine Months Ended September 30,
	2024			2023			2024			2023
	(in thousands, except percentages)
Loss before income tax (provision) benefit	$	(10,931)		$	(32,833)		$	(48,308)		$	(91,529)
Income tax (provision) benefit	(1,310)			556			(3,719)			(1,147)
Effective tax rate	(12.0)		%	1.7		%	(7.7)		%	(1.3)		%

Related party transactions	9 Months Ended
Related party transactions	Sep. 30, 2024
Related Party Transactions [Abstract]
Related party transactions	Related party transactions As of September 30, 2024, the Company had accrued $1.5 million related to JNGF pledges, of which $1.2 million was included in accrued liabilities and $0.3 million was included in other liabilities in the condensed consolidated balance sheet. As of December 31, 2023, the Company accrued $2.7 million related to JNGF pledges, of which $1.5 million was included in accrued liabilities and $1.2 million was included in other liabilities in the condensed consolidated balance sheet. The Company may engage in transactions in the ordinary course of business with significant shareholders or other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms. Vista is a U.S.-based investment firm that controls the funds which previously owned a majority of the Company. Vista has sold a portion of its investment in the Company such that its funds no longer own a majority of the Company. However, Vista is deemed a related party in accordance with ASC 850 as it continues to be a principal owner of the Company. Other than the share repurchase disclosed in Note 2, there were no material transactions with Vista or its affiliates during the three and nine months ended September 30, 2024 and 2023.

Restructuring activities

9 Months Ended

Sep. 30, 2024

Restructuring and Related Activities [Abstract]

Restructuring activities

Restructuring charges incurred during the three and nine months ended September 30, 2024 were as follows:


	Three Months Ended September 30, 2024		Nine Months Ended September 30, 2024
	(in thousands)
Cost of revenue:
Subscription	$	—	$	7
Sales and marketing	(31)		6,487
Research and development	1		709
General and administrative	562		1,371
	$	532	$	8,574

The table above does not include immaterial amounts related to leases recorded to restructuring charges during the three and nine months ended September 30, 2024.


Balance, December 31, 2023	$	351
Restructuring charges	8,574
Cash payments	(8,216)
Balance, September 30, 2024	$	709

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Pay vs Performance Disclosure
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)

Insider Trading Arrangements	3 Months Ended	9 Months Ended
Insider Trading Arrangements	Sep. 30, 2024 shares	Sep. 30, 2024 shares
Trading Arrangements, by Individual
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false
Dean Hager [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On September 30, 2024, Dean Hager, one of the Company’s directors, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Hager’s trading plan provides for the potential sale of up to 1,138,585 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about December 30, 2024 through November 14, 2025.
Name	Dean Hager
Title	directors
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	September 30, 2024
Expiration Date	November 14, 2025
Arrangement Duration	319 days
Aggregate Available	1,138,585	1,138,585
Jeff Lendino [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On October 1, 2024, Jeff Lendino, the Company’s Chief Legal Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Lendino’s trading plan provides for the potential sale of up to 105,159 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about January 30, 2025 through June 30, 2025.
Name	Jeff Lendino
Title	Chief Legal Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	October 1, 2024
Expiration Date	June 30, 2025
Arrangement Duration	151 days
Aggregate Available	105,159	105,159
Beth Tschida [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On October 3, 2024, Beth Tschida, the Company’s Chief Technology Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Ms. Tschida’s trading plan provides for the potential sale of up to 100,675 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about March 15, 2025 through July 1, 2025.
Name	Beth Tschida
Title	Chief Technology Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	October 3, 2024
Expiration Date	July 1, 2025
Arrangement Duration	108 days
Aggregate Available	100,675	100,675
John Strosahl [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On September 30, 2024, John Strosahl, the Company’s Chief Executive Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Strosahl’s trading plan provides for the potential sale of up to 678,940 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about December 30, 2024 through November 15, 2025.
Name	John Strosahl
Title	Chief Executive Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	September 30, 2024
Expiration Date	November 15, 2025
Arrangement Duration	320 days
Aggregate Available	678,940	678,940

Summary of significant accounting policies (Policies)	9 Months Ended
Summary of significant accounting policies (Policies)	Sep. 30, 2024
Accounting Policies [Abstract]
Basis of presentation	The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting.
Principles of consolidation	All intercompany accounts and transactions have been eliminated.
Use of estimates	The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.
Segment and geographic information	Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources.
Revenue recognition	The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606. Disaggregation of Revenue The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature.Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance, and services in advance.Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancelable amounts to be invoiced. Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, “contract costs”), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year.
Financial instruments fair value	The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.
Recently issued accounting pronouncements not yet adopted	Recently issued accounting pronouncements not yet adopted In November 2024, the FASB issued ASU No. 2024-03, Income Statement – Reporting Comprehensive Income – Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses. This update requires companies to disclose additional information about certain expenses in the notes to the financial statements. The standard is effective for annual reporting periods beginning after December 15, 2026 and interim reporting periods beginning after December 15, 2027 and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements. In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements. In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This update requires disclosure of significant segment expenses regularly provided to the CODM. Additionally, this update requires a description of how the CODM utilizes segment operating profit or loss to assess segment performance. All disclosure requirements in this standard are required for entities with a single reportable segment. The standard is effective for fiscal years beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a retrospective basis to all periods presented. The Company is currently evaluating the effect the standard will have on disclosures within its condensed consolidated financial statements

Basis of presentation and description of business (Tables)

9 Months Ended

Sep. 30, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Revenue by Geographic Region

Revenue by geographic region as determined based on the location where the sale originated were as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
The Americas (1)	$	104,750	$	95,469	$	307,968	$	276,720
Europe, the Middle East, India, and Africa	41,399		36,639		119,709		102,365
Asia Pacific	13,137		10,517		36,748		30,841
	$	159,286	$	142,625	$	464,425	$	409,926

(1) The vast majority of our Americas revenue comes from the U.S.

Summary of significant accounting policies (Tables)

9 Months Ended

Sep. 30, 2024

Accounting Policies [Abstract]

Schedule of Revenue from Subscription and Non-Subscription Contractual Arrangements

Revenue from subscription and non-subscription contractual arrangements were as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
SaaS subscription and support and maintenance	$	151,485	$	133,626	$	439,992	$	380,954
On‑premise subscription	4,585		4,895		13,859		15,388
Subscription revenue	156,070		138,521		453,851		396,342
Professional services	3,192		3,956		10,395		12,594
Perpetual licenses	24		148		179		990
Non‑subscription revenue	3,216		4,104		10,574		13,584
Total revenue	$	159,286	$	142,625	$	464,425	$	409,926

Schedule of Changes in Contract Liabilities, Including Revenue Earned

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Balance, beginning of the period	$	370,206	$	355,051	$	373,432	$	346,150
Acquisitions	—		3,230		—		3,230
Revenue earned	(126,921)		(114,780)		(287,082)		(250,724)
Deferral of revenue	140,159		127,803		297,094		272,274
Other (1)	(5,227)		(1,550)		(5,227)		(1,176)
Balance, end of the period	$	378,217	$	369,754	$	378,217	$	369,754

(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.

Schedule of Capitalized Costs Associated with Implementation of Cloud Computing Arrangements

Capitalized costs associated with the implementation of cloud computing arrangements were as follows:


Balance Sheet Classification	September 30, 2024		December 31, 2023
	(in thousands)
Other current assets	$	6,388	$	1,860
Other assets	19,245		10,891
Capitalized cloud computing implementation costs, gross	25,633		12,751
Less: accumulated amortization	(1,065)		—
Capitalized cloud computing implementation costs, net	$	24,568	$	12,751

Financial instruments fair value (Tables)

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

Schedule of Fair Value of Financial Instruments

The fair value of these financial instruments were as follows:


	September 30, 2024
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	128,819	$	—	$	—	$	128,819
Total cash equivalents	$	128,819	$	—	$	—	$	128,819


	December 31, 2023
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	151,209	$	—	$	—	$	151,209
Total cash equivalents	$	151,209	$	—	$	—	$	151,209

Schedule of Changes in Contingent Consideration

The following table provides a summary of the changes in contingent consideration, which was classified as Level 3, for the nine months ended September 30, 2023 (in thousands):


Balance, beginning of period	$	6,206
Total (gains) losses included in:
Net loss	—
Payments	(6,206)
Balance, end of period	$	—

Schedule of Carrying Value and Estimated Fair Value of 2026 Notes

The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets:


	September 30, 2024				December 31, 2023
	Net Carrying Value		Estimated Fair Value		Net Carrying Value		Estimated Fair Value
	(in thousands)
2026 Notes	$	368,883	$	336,674	$	366,999	$	319,283

Acquisitions (Tables)

9 Months Ended

Sep. 30, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

Schedule of Final Allocation of Purchase Price to Estimated Fair Values of Assets Acquired and Liabilities Assumed

The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):


Assets acquired:
Cash and cash equivalents	$	2,789
Trade accounts receivable, net	945
Prepaid expenses	1,208
Other current assets	10
Intangible assets acquired	9,400
Operating lease assets	252
Liabilities assumed:
Accounts payable	(605)
Accrued liabilities	(599)
Income taxes payable	(45)
Deferred revenue	(3,230)
Operating lease liabilities	(191)
Deferred tax liability	(2,398)
Goodwill	17,550
Total purchase consideration	$	25,086

Schedule of Estimated Useful Lives and Fair Values of Identifiable Intangible Assets Acquired

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:


	Useful Life	Gross Value
		(in thousands)
Customer relationships	6.0 years	$	5,000
Developed technology	5.0 years	4,400
Total identifiable intangible assets		$	9,400

Goodwill and other intangible assets (Tables)

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Changes in Carrying Amount of Goodwill

The change in the carrying amount of goodwill was as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Goodwill, beginning of period	$	885,404	$	867,909	$	887,121	$	856,925
Goodwill acquired	—		17,550		—		17,550
Measurement period adjustments	—		—		—		339
Foreign currency translation adjustment	14,688		(8,637)		12,971		2,008
Goodwill, end of period	$	900,092	$	876,822	$	900,092	$	876,822

Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:


	September 30, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	8 years	$	34,300	$	29,512	$	—	$	4,788	1.1 years
Customer relationships	5 ‑ 12 years	257,308		136,423		(940)		119,945		5.5 years
Developed technology	5 - 6.5 years	75,487		36,723		(3,731)		35,033		3.2 years
Non‑competes	3 years	1,349		855		—		494		1.1 years
Intellectual property	5 years	270		25		—		245		4.5 years
Total intangible assets		$	368,714	$	203,538	$	(4,671)	$	160,505


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,700	$	26,630	$	(35)	$	8,035	1.8 years
Customer relationships	5 ‑ 12 years	257,308		119,396		(1,781)		136,131		6.2 years
Developed technology	5 - 6.5 years	84,647		36,235		(5,148)		43,264		3.9 years
Non‑competes	2.5 - 3 years	3,099		2,267		(172)		660		1.8 years
Order backlog	2.5 years	3,800		3,800		(199)		(199)		0.0 years
Total intangible assets		$	383,554	$	188,328	$	(7,335)	$	187,891

Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:


	September 30, 2024
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	8 years	$	34,300	$	29,512	$	—	$	4,788	1.1 years
Customer relationships	5 ‑ 12 years	257,308		136,423		(940)		119,945		5.5 years
Developed technology	5 - 6.5 years	75,487		36,723		(3,731)		35,033		3.2 years
Non‑competes	3 years	1,349		855		—		494		1.1 years
Intellectual property	5 years	270		25		—		245		4.5 years
Total intangible assets		$	368,714	$	203,538	$	(4,671)	$	160,505


	December 31, 2023
	Useful Life	Gross Carrying Value		Accumulated Amortization		Foreign Currency Translation		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,700	$	26,630	$	(35)	$	8,035	1.8 years
Customer relationships	5 ‑ 12 years	257,308		119,396		(1,781)		136,131		6.2 years
Developed technology	5 - 6.5 years	84,647		36,235		(5,148)		43,264		3.9 years
Non‑competes	2.5 - 3 years	3,099		2,267		(172)		660		1.8 years
Order backlog	2.5 years	3,800		3,800		(199)		(199)		0.0 years
Total intangible assets		$	383,554	$	188,328	$	(7,335)	$	187,891

Leases (Tables)

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

Schedule of Supplemental Balance Sheet Information Related to Operating Leases

Supplemental balance sheet information related to the Company’s operating leases is as follows:


Leases	Balance Sheet Classification	September 30, 2024		December 31, 2023
		(in thousands)
Assets
Operating lease assets	Other assets	$	18,165	$	17,661

Liabilities
Operating lease liabilities - current	Accrued liabilities	$	5,213	$	5,766
Operating lease liabilities - non-current	Other liabilities	17,975		16,320
Total operating lease liabilities		$	23,188	$	22,086

Debt (Tables)

9 Months Ended

Sep. 30, 2024

Debt Disclosure [Abstract]

Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility

The following table summarizes the balances and availability of our 2026 Notes and 2024 Revolving Credit Facility:

Outstanding (1)

Unutilized Amount

Interest Rate

Maturity Date

September 30,
2024

December 31,
2023

September 30,
2024

December 31,
2023

September 30,
2024

December 31,
2023

(in thousands)

2026 Notes

368,883

366,999

N/A

0.125%

Sept. 1, 2026

2024 Revolving Credit Facility

983

N/A

174,017

N/A

1.50%

(2)

N/A

May 3, 2029

(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2024 Revolving Credit Facility.

(2) Represents the rate on the outstanding letters of credit under the 2024 Revolving Credit Facility.

Schedule of Interest Expense Related to 2026 Notes

The following table sets forth the interest expense related to the 2026 Notes:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Contractual interest expense	$	116	$	116	$	350	$	350
Amortization of issuance costs	629		624		1,884		1,869

Stock-based compensation (Tables)

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

Schedule of Stock-Based Compensation Expense

The Company recognized stock-based compensation expense for all equity arrangements as follows:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands)
Cost of revenue:
Subscription	$	2,931	$	2,653	$	8,542	$	7,635
Services	445		362		1,308		994
Sales and marketing	7,887		8,493		22,561		25,068
Research and development	6,581		6,429		18,981		17,863
General and administrative	7,563		10,412		20,877		26,522
	$	25,407	$	28,349	$	72,269	$	78,082

Schedule of Return Target and Service Based Options Activity

The table below summarizes return target option activity for the nine months ended September 30, 2024:


	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2023	2,594,622	$	6.61	4.3	$	29,697
Exercised	(329,347)	6.30			3,955
Outstanding, September 30, 2024	2,265,275	$	6.66	4.0	$	24,215
Options exercisable at September 30, 2024	2,265,275	$	6.66	4.0	$	24,215
Vested or expected to vest at September 30, 2024	2,265,275	$	6.66	4.0	$	24,215

The table below summarizes the service-based option activity for the nine months ended September 30, 2024:


	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2023	1,048,885	$	5.54	3.2	$	13,129
Exercised	(291,542)	5.61			4,001
Outstanding, September 30, 2024	757,343	$	5.52	3.2	$	8,963
Options exercisable at September 30, 2024	757,343	$	5.52	3.2	$	8,963
Vested or expected to vest at September 30, 2024	757,343	$	5.52	3.2	$	8,963

Schedule of RSU Activity

RSU activity for the nine months ended September 30, 2024 was as follows:


	Units	Weighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 2023	10,551,679	$	24.49
Granted	5,124,954	17.73
Vested	(2,503,748)	25.30
Forfeited	(942,334)	24.22
Outstanding, September 30, 2024	12,230,551	$	21.51

Schedule of ESPP Activity

Activity under the 2021 ESPP for the nine months ended September 30, 2024 was as follows:


Shares of common stock issued	209,047
Weighted-average purchase price per share	$	13.06
Total proceeds to the Company (in thousands)	$	2,729

Schedule of Assumptions in Black-Scholes Option Pricing Model

The Company used the following assumptions in the Black-Scholes option pricing model to estimate the fair value:


Expected term			0.5 years
Expected volatility			40.90%
Risk-free interest rate			5.43%
Expected dividend yield			—%

Net loss per share (Tables)

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Schedule of Computation of Basic and Diluted Net Loss Per Share

The following table sets forth the computation of basic and diluted net loss per share:


	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(12,241)	$	(32,277)	$	(52,027)	$	(92,676)
Denominator:
Weighted-average shares used to compute net loss per share, basic and diluted	127,995,266		125,537,246		127,736,456		124,455,109
Basic and diluted net loss per share	$	(0.10)	$	(0.26)	$	(0.41)	$	(0.74)

Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Weighted-Average Shares Outstanding


	As of September 30,
	2024	2023
Stock options outstanding	3,022,618	3,710,153
Unvested restricted stock units	12,230,551	11,091,689
Shares related to the 2026 Notes	7,475,897	7,475,897
Shares committed under the 2021 ESPP	184,042	216,718
Total potentially dilutive securities	22,913,108	22,494,457

Income taxes (Tables)

9 Months Ended

Sep. 30, 2024

Income Tax Disclosure [Abstract]

Schedule of (Provision) Benefit for Income Taxes

The following table presents (provision) benefit for income taxes:


	Three Months Ended September 30,						Nine Months Ended September 30,
	2024			2023			2024			2023
	(in thousands, except percentages)
Loss before income tax (provision) benefit	$	(10,931)		$	(32,833)		$	(48,308)		$	(91,529)
Income tax (provision) benefit	(1,310)			556			(3,719)			(1,147)
Effective tax rate	(12.0)		%	1.7		%	(7.7)		%	(1.3)		%

Restructuring activities (Tables)

9 Months Ended

Sep. 30, 2024

Restructuring and Related Activities [Abstract]

Schedule of Restructuring Charges

Restructuring charges incurred during the three and nine months ended September 30, 2024 were as follows:


	Three Months Ended September 30, 2024		Nine Months Ended September 30, 2024
	(in thousands)
Cost of revenue:
Subscription	$	—	$	7
Sales and marketing	(31)		6,487
Research and development	1		709
General and administrative	562		1,371
	$	532	$	8,574

Schedule of Restructuring Liability Included in Accrued Liabilities

The following table summarizes our restructuring liability included in accrued liabilities in the condensed consolidated balance sheet (in thousands):


Balance, December 31, 2023	$	351
Restructuring charges	8,574
Cash payments	(8,216)
Balance, September 30, 2024	$	709

Basis of presentation and description of business - Narrative (Details)	9 Months Ended
	Sep. 30, 2024 segment
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of operating segment	1
Number of reportable segment	1

Basis of presentation and description of business - Schedule of Revenue by Geographic Region (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Non‑subscription revenue
Revenue	$ 159,286	$ 142,625	$ 464,425	$ 409,926
The Americas
Non‑subscription revenue
Revenue	104,750	95,469	307,968	276,720
Europe, the Middle East, India, and Africa
Non‑subscription revenue
Revenue	41,399	36,639	119,709	102,365
Asia Pacific
Non‑subscription revenue
Revenue	$ 13,137	$ 10,517	$ 36,748	$ 30,841

Summary of significant accounting policies - Schedule of Revenue from Subscription and Non-Subscription Contractual Arrangements (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Non‑subscription revenue
Total revenue	$ 159,286	$ 142,625	$ 464,425	$ 409,926
Subscription
Non‑subscription revenue
Total revenue	156,070	138,521	453,851	396,342
Subscription \| Subscription revenue
Non‑subscription revenue
Total revenue	156,070	138,521	453,851	396,342
SaaS subscription and support and maintenance \| Subscription revenue
Non‑subscription revenue
Total revenue	151,485	133,626	439,992	380,954
On‑premise subscription \| Subscription revenue
Non‑subscription revenue
Total revenue	4,585	4,895	13,859	15,388
Non‑subscription revenue \| Non‑subscription revenue
Non‑subscription revenue
Total revenue	3,216	4,104	10,574	13,584
Professional services
Non‑subscription revenue
Total revenue	3,192	3,956	10,395	12,594
Professional services \| Non‑subscription revenue
Non‑subscription revenue
Total revenue	3,192	3,956	10,395	12,594
Perpetual licenses
Non‑subscription revenue
Total revenue	24	148	179	990
Perpetual licenses \| Non‑subscription revenue
Non‑subscription revenue
Total revenue	$ 24	$ 148	$ 179	$ 990

Summary of significant accounting policies - Schedule of Changes in Contract Liabilities, Including Revenue Earned (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Contract With Customer, Liability [Roll Forward]
Balance, beginning of the period	$ 370,206	$ 355,051	$ 373,432	$ 346,150
Acquisitions	0	3,230	0	3,230
Revenue earned	(126,921)	(114,780)	(287,082)	(250,724)
Deferral of revenue	140,159	127,803	297,094	272,274
Other	(5,227)	(1,550)	(5,227)	(1,176)
Balance, end of the period	$ 378,217	$ 369,754	$ 378,217	$ 369,754

Summary of significant accounting policies - Remaining Performance Obligations (Details) $ in Millions	Sep. 30, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 525.2
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation (as a percent)	72.00%
Remaining performance obligation, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, period	3 years

Summary of significant accounting policies - Deferred Contract Costs (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Accounting Policies [Abstract]
Total amortization of contract costs	$ 6,900,000	$ 5,600,000	$ 19,800,000	$ 15,600,000
Impairment losses	$ 0	$ 0	$ 0	$ 0

Summary of significant accounting policies - Schedule of Capitalized Costs Associated with Implementation of Cloud Computing Arrangements (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized cloud computing implementation costs, gross	$ 25,633	$ 25,633		$ 12,751
Less: accumulated amortization	(1,065)	(1,065)		0
Capitalized cloud computing implementation costs, net	24,568	24,568		12,751
Amortization of capitalized CCA implementation costs	1,100	1,065	$ 0
Other current assets
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized cloud computing implementation costs, gross	6,388	6,388		1,860
Other assets
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Capitalized cloud computing implementation costs, gross	$ 19,245	$ 19,245		$ 10,891

Summary of significant accounting policies - Stock Repurchases (Details) - USD ($)	1 Months Ended	9 Months Ended
	May 31, 2024	Sep. 30, 2024	Sep. 30, 2023
Subsidiary or Equity Method Investee [Line Items]
Number of shares repurchased and retired (in shares)	2,000,000
Share price (in dollars per share)	$ 17.52
Repurchase and retirement of common stock	$ 35,400,000	$ 35,357,000	$ 0
Vista Equity Partners, LLC
Subsidiary or Equity Method Investee [Line Items]
Number of shares issued in transaction (in shares)	8,956,522
Consideration received on transaction	$ 0

Financial instruments fair value - Schedule of Fair Value of Financial Instruments (Details) - Fair Value, Recurring - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Assets
Total cash equivalents	$ 128,819	$ 151,209
Level 1
Assets
Total cash equivalents	128,819	151,209
Level 2
Assets
Total cash equivalents	0	0
Level 3
Assets
Total cash equivalents	0	0
Money market funds
Assets
Total cash equivalents	128,819	151,209
Money market funds \| Level 1
Assets
Total cash equivalents	128,819	151,209
Money market funds \| Level 2
Assets
Total cash equivalents	0	0
Money market funds \| Level 3
Assets
Total cash equivalents	$ 0	$ 0

Financial instruments fair value - Schedule of Changes in Contingent Consideration (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2023 USD ($)
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance, beginning of period	$ 6,206
Net loss	0
Payments	(6,206)
Balance, end of period	$ 0

Financial instruments fair value - Schedule of Carrying Value and Estimated Fair Value of 2026 Notes (Details) - 2026 Notes - Convertible Debt - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Net Carrying Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 368,883	$ 366,999
Estimated Fair Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 336,674	$ 319,283

Financial instruments fair value - Narrative (Details) - Convertible Senior Notes Due 2026 - Convertible Debt - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023	Sep. 17, 2021
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Principal amount			$ 373.8
Debt issuances costs capitalized	$ 4.9	$ 6.8

Acquisitions - DataJAR (Details) £ in Millions					3 Months Ended		6 Months Ended	9 Months Ended
Acquisitions - DataJAR (Details) £ in Millions	Jul. 15, 2024 USD ($)	Jul. 15, 2024 GBP (£)	Jul. 13, 2023 USD ($)	Jul. 13, 2023 GBP (£)	Sep. 30, 2024 USD ($)	Sep. 30, 2023 USD ($)	Dec. 31, 2023 USD ($)	Sep. 30, 2024 USD ($)	Sep. 30, 2023 USD ($)	Jul. 13, 2023 GBP (£)
Acquisition
Cash payments for contingent consideration								$ 0	$ 206,000
DataJAR
Acquisition
Equity interest (as a percent)			100.00%							100.00%
Total purchase consideration			$ 25,100,000	£ 19.3
Cash paid upon closing			21,600,000	16.6
Business combination partial security for post closing true up adjustments			300,000	0.2
Business combination partial security for post closing indemnification claims			3,200,000	£ 2.5
Contingent consideration, liability			8,400,000							£ 6.5
Recognized compensation expense					$ 400,000	$ 1,700,000		$ 4,500,000
Cash payments for contingent consideration	$ 8,400,000	£ 6.5
Acquisition-related expenses							$ 1,500,000
Goodwill deductible for income tax purposes			$ 0
Weighted-average useful life of intangible assets acquired (in years)			5 years 6 months	5 years 6 months

Acquisitions - Schedule of Final Allocation of Purchase Price to Estimated Fair Values of Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Jun. 30, 2024	Dec. 31, 2023	Sep. 30, 2023	Jul. 13, 2023	Jun. 30, 2023	Dec. 31, 2022
Liabilities assumed:
Goodwill	$ 900,092	$ 885,404	$ 887,121	$ 876,822		$ 867,909	$ 856,925
DataJAR
Assets acquired:
Cash and cash equivalents					$ 2,789
Trade accounts receivable, net					945
Prepaid expenses					1,208
Other current assets					10
Intangible assets acquired					9,400
Operating lease assets					252
Liabilities assumed:
Accounts payable					(605)
Accrued liabilities					(599)
Income taxes payable					(45)
Deferred revenue					(3,230)
Operating lease liabilities					(191)
Deferred tax liability					(2,398)
Goodwill					17,550
Total purchase consideration					$ 25,086

Acquisitions - Schedule of Estimated Useful Lives and Fair Values of Identifiable Intangible Assets Acquired (Details) - DataJAR $ in Thousands	Jul. 13, 2023 USD ($)
Acquisition
Useful life (in years)	5 years 6 months
Gross Value	$ 9,400
Customer relationships
Acquisition
Useful life (in years)	6 years
Gross Value	$ 5,000
Developed technology
Acquisition
Useful life (in years)	5 years
Gross Value	$ 4,400

Acquisitions - ZecOps (Details) - ZecOps - USD ($) $ in Millions		3 Months Ended
	Nov. 16, 2022	Jun. 30, 2024
Acquisition
Total purchase consideration	$ 44.5
Cash consideration for escrow fund as partial security for post-closing indemnification claims	$ 7.2
Escrow amount released		$ 3.6

Goodwill and other intangible assets - Schedule of Changes in Carrying Amount of Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Goodwill [Roll Forward]
Goodwill, beginning of period	$ 885,404	$ 867,909	$ 887,121	$ 856,925
Goodwill acquired	0	17,550	0	17,550
Measurement period adjustments	0	0	0	339
Foreign currency translation adjustment	14,688	(8,637)	12,971	2,008
Goodwill, end of period	$ 900,092	$ 876,822	$ 900,092	$ 876,822

Goodwill and other intangible assets - Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 368,714	$ 383,554
Accumulated Amortization	203,538	188,328
Foreign Currency Translation	(4,671)	(7,335)
Total intangible assets	$ 160,505	187,891
Trademarks
Finite-Lived Intangible Assets [Line Items]
Useful Life	8 years
Gross Carrying Value	$ 34,300	34,700
Accumulated Amortization	29,512	26,630
Foreign Currency Translation	0	(35)
Total intangible assets	$ 4,788	$ 8,035
Weighted‑ Average Remaining Useful Life	1 year 1 month 6 days	1 year 9 months 18 days
Trademarks \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life		3 years
Trademarks \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life		8 years
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 257,308	$ 257,308
Accumulated Amortization	136,423	119,396
Foreign Currency Translation	(940)	(1,781)
Total intangible assets	$ 119,945	$ 136,131
Weighted‑ Average Remaining Useful Life	5 years 6 months	6 years 2 months 12 days
Customer relationships \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Customer relationships \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 75,487	$ 84,647
Accumulated Amortization	36,723	36,235
Foreign Currency Translation	(3,731)	(5,148)
Total intangible assets	$ 35,033	$ 43,264
Weighted‑ Average Remaining Useful Life	3 years 2 months 12 days	3 years 10 months 24 days
Developed technology \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Developed technology \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	6 years 6 months	6 years 6 months
Non‑competes
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years
Gross Carrying Value	$ 1,349	$ 3,099
Accumulated Amortization	855	2,267
Foreign Currency Translation	0	(172)
Total intangible assets	$ 494	$ 660
Weighted‑ Average Remaining Useful Life	1 year 1 month 6 days	1 year 9 months 18 days
Non‑competes \| Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life		2 years 6 months
Non‑competes \| Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life		3 years
Intellectual property
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years
Gross Carrying Value	$ 270
Accumulated Amortization	25
Foreign Currency Translation	0
Total intangible assets	$ 245
Weighted‑ Average Remaining Useful Life	4 years 6 months
Order backlog
Finite-Lived Intangible Assets [Line Items]
Useful Life		2 years 6 months
Gross Carrying Value		$ 3,800
Accumulated Amortization		3,800
Foreign Currency Translation		(199)
Total intangible assets		$ (199)
Weighted‑ Average Remaining Useful Life		0 years

Goodwill and other intangible assets - Narrative (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense	$ 10,000,000.0	$ 10,900,000	$ 30,300,000	$ 32,000,000.0
Impairment of goodwill	0	0	0	0
Impairment of intangible assets	$ 0	$ 0	$ 0	$ 0

Leases - Schedule of Supplemental Balance Sheet Information Related to Operating Leases (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Assets
Operating lease assets	$ 18,165	$ 17,661
Operating lease, right-of-use asset, statement of financial position	Other assets	Other assets
Liabilities
Operating lease liabilities - current	$ 5,213	$ 5,766
Operating lease liabilities - non-current	17,975	16,320
Total operating lease liabilities	$ 23,188	$ 22,086
Operating lease, liability, current, statement of financial position	Accrued liabilities	Accrued liabilities
Operating lease, liability, noncurrent, statement of financial position	Other liabilities	Other liabilities

Commitments and contingencies - Narrative (Details) - USD ($)	3 Months Ended
	Jun. 30, 2024	Sep. 30, 2024	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Contractual obligation for hosting services	$ 30,400,000
Contractual obligation period (in years)	5 years
Liabilities for contingencies		$ 0	$ 0

Debt - Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023	Sep. 17, 2021
2026 Notes \| Convertible Debt
Debt Instrument [Line Items]
Outstanding	$ 368,883	$ 366,999
Interest Rate	0.125%	0.125%	0.125%
2024 Credit Agreement \| Line of Credit \| Revolving Credit Facility
Debt Instrument [Line Items]
Outstanding	$ 983
Unutilized Amount	$ 174,017
Interest Rate	1.50%

Debt - Narrative (Details)	May 03, 2024 USD ($)	Sep. 17, 2021 USD ($) $ / shares	Sep. 30, 2024 USD ($)	Dec. 31, 2023 USD ($)	Sep. 30, 2023
2026 Notes \| Convertible Debt
Debt Instrument [Line Items]
Principal amount		$ 373,800,000
Interest rate (as percent)		0.125%	0.125%	0.125%
Conversion ratio		0.0200024
Conversion price (in dollars per share) \| $ / shares		$ 49.99
Effective interest rate (as a percent)			0.81%		0.81%
Debt issuances costs capitalized			$ 4,900,000	$ 6,800,000
2024 Credit Agreement \| Line of Credit
Debt Instrument [Line Items]
Debt issuances costs capitalized			$ 1,700,000
2024 Credit Agreement \| Line of Credit \| Federal Funds Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	0.50%
2024 Credit Agreement \| Line of Credit \| Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Interest margin (as a percent)	1.00%
2024 Credit Agreement \| Line of Credit \| Minimum
Debt Instrument [Line Items]
Commitment fee (as a percent)	0.25%
2024 Credit Agreement \| Line of Credit \| Minimum \| Secured Overnight Financing Rate (SOFR)
Debt Instrument [Line Items]
Interest margin (as a percent)	1.00%
2024 Credit Agreement \| Line of Credit \| Minimum \| Base Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	0.50%
2024 Credit Agreement \| Line of Credit \| Minimum \| Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, Or AUD Screen Rate And Daily Simple RFR
Debt Instrument [Line Items]
Interest margin (as a percent)	1.50%
2024 Credit Agreement \| Line of Credit \| Minimum \| Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, or AUD Screen Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	0.00%
2024 Credit Agreement \| Line of Credit \| Minimum \| Daily Simple RFR
Debt Instrument [Line Items]
Interest margin (as a percent)	0.00%
2024 Credit Agreement \| Line of Credit \| Maximum
Debt Instrument [Line Items]
Commitment fee (as a percent)	0.40%
2024 Credit Agreement \| Line of Credit \| Maximum \| Base Rate
Debt Instrument [Line Items]
Interest margin (as a percent)	1.25%
2024 Credit Agreement \| Line of Credit \| Maximum \| Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, Or AUD Screen Rate And Daily Simple RFR
Debt Instrument [Line Items]
Interest margin (as a percent)	2.25%
2024 Credit Agreement \| Line of Credit \| Revolving Credit Facility
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 175,000,000.0
2024 Credit Agreement \| Line of Credit \| Letter of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity	40,000,000.0
2024 Credit Agreement \| Line of Credit \| Foreign Line of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity	50,000,000.0
2024 Credit Agreement \| Line of Credit \| Term Loan
Debt Instrument [Line Items]
Maximum borrowing capacity per incremental loan	$ 5,000,000.0

Debt - Schedule of Interest Expense to 2026 Notes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Debt Instrument [Line Items]
Amortization of issuance costs			$ 2,119	$ 2,055
2026 Notes \| Convertible Debt
Debt Instrument [Line Items]
Contractual interest expense	$ 116	$ 116	350	350
Amortization of issuance costs	$ 629	$ 624	$ 1,884	$ 1,869

Stock-based compensation - Schedule of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 25,407	$ 28,349	$ 72,269	$ 78,082
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	7,887	8,493	22,561	25,068
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	6,581	6,429	18,981	17,863
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	7,563	10,412	20,877	26,522
Subscription \| Cost of revenue:
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	2,931	2,653	8,542	7,635
Services \| Cost of revenue:
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 445	$ 362	$ 1,308	$ 994

Stock-based compensation - Narrative (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	May 01, 2024	Dec. 31, 2023
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense		$ 196.0
Weighted average period over which unrecognized compensation expense would be recognized		2 years 7 months 6 days
Fair value of units vested		$ 63.4
Incremental cost	$ 4.3		$ 10.0
Weighted-average grant-date fair value (in dollars per share)		$ 21.51			$ 24.49
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average period over which unrecognized compensation expense would be recognized		1 month
Eligible employee compensation		$ 2.3			$ 1.0
Common stock reserved for future issuance (in shares)		5,757,984
Weighted-average grant-date fair value (in dollars per share)				$ 5.06
Unrecognized compensation expense		$ 0.2
Omnibus Incentive Plan 2020 \| Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)		4 years

Stock-based compensation - Schedule of Return Target and Service Based Options Activity (Details) $ / shares in Units, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2024 USD ($) $ / shares shares	Dec. 31, 2023 USD ($) $ / shares shares
Target-based stock options
Options
Outstanding, beginning of period (in shares) \| shares	2,594,622
Exercised (in shares) \| shares	(329,347)
Outstanding, end of period (in shares) \| shares	2,265,275	2,594,622
Options exercisable (in shares) \| shares	2,265,275
Vested or expected to vest (in shares) \| shares	2,265,275
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share) \| $ / shares	$ 6.61
Exercised (in dollars per share) \| $ / shares	6.30
Outstanding, end of period (in dollars per share) \| $ / shares	6.66	$ 6.61
Options exercisable (in dollars per share) \| $ / shares	6.66
Vested or expected to vest (in dollars per share) \| $ / shares	$ 6.66
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	4 years	4 years 3 months 18 days
Remaining term, options exercisable	4 years
Remaining term, options vested or expected to vest	4 years
Aggregate Intrinsic Value (in thousands)
Outstanding \| $	$ 24,215	$ 29,697
Exercised \| $	3,955
Options exercisable \| $	24,215
Vested or expected to vest \| $	$ 24,215
Service-based stock option
Options
Outstanding, beginning of period (in shares) \| shares	1,048,885
Exercised (in shares) \| shares	(291,542)
Outstanding, end of period (in shares) \| shares	757,343	1,048,885
Options exercisable (in shares) \| shares	757,343
Vested or expected to vest (in shares) \| shares	757,343
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share) \| $ / shares	$ 5.54
Exercised (in dollars per share) \| $ / shares	5.61
Outstanding, end of period (in dollars per share) \| $ / shares	5.52	$ 5.54
Options exercisable (in dollars per share) \| $ / shares	5.52
Vested or expected to vest (in dollars per share) \| $ / shares	$ 5.52
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	3 years 2 months 12 days	3 years 2 months 12 days
Remaining term, options exercisable	3 years 2 months 12 days
Remaining term, options vested or expected to vest	3 years 2 months 12 days
Aggregate Intrinsic Value (in thousands)
Outstanding \| $	$ 8,963	$ 13,129
Exercised \| $	4,001
Options exercisable \| $	8,963
Vested or expected to vest \| $	$ 8,963

Stock-based compensation - Schedule of RSU Activity (Details) - Restricted Stock Units (RSUs)	9 Months Ended
	Sep. 30, 2024 $ / shares shares
Units
Outstanding, beginning of period (in shares) \| shares	10,551,679
Granted (in shares) \| shares	5,124,954
Vested (in shares) \| shares	(2,503,748)
Forfeited (in shares) \| shares	(942,334)
Outstanding, end of period (in shares) \| shares	12,230,551
Weighted-Average Grant Date Fair Value (per share)
Outstanding, beginning of period (in dollars per share) \| $ / shares	$ 24.49
Granted (in dollars per share) \| $ / shares	17.73
Vested (in dollars per share) \| $ / shares	25.30
Forfeited (in dollars per share) \| $ / shares	24.22
Outstanding, end of period (in dollars per share) \| $ / shares	$ 21.51

Stock-based compensation - Schedule of ESPP (Details) - USD ($) $ / shares in Units, $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total proceeds to the Company (in thousands)	$ 2,729	$ 3,131
Employee Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares of common stock issued (in shares)	209,047
Weighted-average purchase price per share (in dollars per share)	$ 13.06

Stock-based compensation - Schedule of Assumptions in Black-Scholes Option Pricing Model (Details) - Employee Stock	9 Months Ended
	Sep. 30, 2024
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term	6 months
Expected volatility	40.90%
Risk-free interest rate	5.43%
Expected dividend yield	0.00%

Net loss per share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Numerator:
Net loss	$ (12,241)	$ (32,277)	$ (52,027)	$ (92,676)
Denominator:
Weighted‑average shares used to compute net loss per share, basic (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Weighted‑average shares used to compute net loss per share, diluted (in shares)	127,995,266	125,537,246	127,736,456	124,455,109
Basic net loss per share (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)
Diluted net loss per share (in dollars per share)	$ (0.10)	$ (0.26)	$ (0.41)	$ (0.74)

Net loss per share - Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Weighted-Average Shares Outstanding (Details) - shares	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	22,913,108	22,494,457
Stock options outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	3,022,618	3,710,153
Unvested restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	12,230,551	11,091,689
Shares related to the 2026 Notes
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	7,475,897	7,475,897
Shares committed under the 2021 ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	184,042	216,718

Income taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
Income taxes (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Tax Disclosure [Abstract]
Loss before income tax (provision) benefit	$ (10,931)	$ (32,833)	$ (48,308)	$ (91,529)
Income tax (provision) benefit	$ (1,310)	$ 556	$ (3,719)	$ (1,147)
Effective tax rate (as a percent)	(12.00%)	1.70%	(7.70%)	(1.30%)

Related party transactions (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Related Party Transaction [Line Items]
Total liabilities	$ 863,681	$ 872,105
Accrued liabilities	69,526	77,447
Other liabilities	18,333	21,118
JAMF Nation Global Foundation \| Related Party
Related Party Transaction [Line Items]
Total liabilities	1,500	2,700
Accrued liabilities	1,200	1,500
Other liabilities	$ 300	$ 1,200

Restructuring activities - Narrative (Details)	5 Months Ended
Restructuring activities - Narrative (Details)	Jun. 30, 2024
Restructuring and Related Activities [Abstract]
Workforce reduction percentage	6.00%

Restructuring activities - Schedule of Restructuring Charges (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2024
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 532	$ 8,574
Cost of revenue:
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	7
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring charges	(31)	6,487
Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring charges	1	709
General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 562	$ 1,371

Restructuring activities - Schedule of Restructuring Liability Included in Accrued Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2024
Restructuring Reserve [Roll Forward]
Beginning balance		$ 351
Restructuring charges	$ 532	8,574
Cash payments		(8,216)
Ending balance	$ 709	$ 709

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